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November 2023 by Christina Saetta
Do not recommend this company based on very poor business. They refuse to honor their guarantee of repairing our fridge that was damaged in the move from falling. We have an invoice stating they promised to repair the damage. They said they’d reach out about the part in a week after the move in sept. I gave them over 3 weeks before I began calling for an update.I expressed to Brianna that we felt as if we were being blown off and she promised to have them call me back. After multiple attempts to reach them, they continue to refuse to respond. They also took over an hour trying to figure out how to take the fridge apart to get it out, when they could have just lifted it out to begin with, which is what they ended up doing. But yet charged me for the unnecessary hours it took them to make a decision. The owner of this business has made no attempt to reach us and remedy this issue. Brianna continues to disregard our requests for a return call.
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November 2023 by Adriana Ribera
The movers were great. Quick and careful on time and ready to go. Will definitely use them again and will recommend to anyone. Thanks
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October 2023 by Jennifer Valdez
If I could give zero stars I would! Jerry and his crew showed up to move my 1 bedroom apartment 2 hours late. Then it took them FOREVER to actually get everything loaded only for me to find what I assume to be some sort of crack/meth pipe in the bathroom after Jerry ( the main boss)used the bathroom! I AM FURIOUS! I DO NOT RECOMMEND THIS COMPANY!
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October 2023 by Hillary Hess
This review is way past due (I used their services in December of 2022). However, I came across my statement from that move and wanted to leave a review. My movers were Daniel and Drew and they were absolutely wonderful!! Quick, efficient and professional. I will be reaching out to them again when I move this December lol.
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September 2023 by Diana H.
After calling twice to ensure my appointment was booked and reminding them they need to collect my deposit (yes, I know, please take my money), there was NO call NO show. Still 3 days later, no response to my voicemails. I am beyond disappointed and will caution anyone to please stay away from this company. Not sure if all the positive reviews were from earlier experiences but this is not what I thought a Yelp guarantee and 4.7 stars is getting me. Moving is a very stressful time and when your movers don't show up and it's 3pm and you have to move 1.5 hours away it's no fun.... So kudos to Legacy Movers who showed up at a last minute and made it happen and made it fun. So, if you ever in a bind with "Elite" Movers company, call Legacy!
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August 2023 by Kathleen Chiras
The mover guys worked hard for Elite Movers, or I would put a 1* review. Here are some of the many issues I had with this company:1) I was quoted a price by the main office, that they verified over and over again. When I got the bill, it was 50% over the quote, and they refused to return my calls to discuss.2) The week before, I had told the office the "move-from" and "move-to" exact addresses, so they knew the details. The move-from address was a ground floor level and the move-to address was a simple storage facility. The mover guys showed up at the move-from address with a HUGE truck that they were afraid to get down the driveway. I had told the office that the driveway was "windy and steep" and that we only had 8 pieces of furniture to move. However the guys said they couldn't get down the driveway with that big of a truck. They said they saw the order and interpreted it as "windy" (as in windy weather, I guess--same spelling but not the same meaning). They said the only way I could complete my move that day was to USE MY OWN truck to haul all the furniture piece by piece up the driveway so they could load it into their big truck.So, I took off the morning from work to help with the move since there was no other move date possible. SEE PHOTOS.They didn't have straps to tie in the furniture, saying the hill was not all that steep and they would just hold it in. (see photo) I didn't want to be liable for a dead or injured mover if the heavy dresser shifted on my truck & hurt him, so I insisted they use my tie downs, which they did.3) When they got to the move-to destination, they could not present an invoice because they somehow had lost their binder en-route. So I took off the rest of the day from work to retrace the route, but couldn't find their binder. So they called the office and the office said to charge us this exorbitant price for moving 8 pieces of furniture, We paid this because the mover guys were sincerely trying to do a good job, and the furniture arrived in good shape. We also gave them a $100 tip. We told them we would reconcile this with the owners later.4) However, the owners and office manager (Brianna) just never even bothered to call us back or ever provide an invoice or receipt for the almost $1,500 we had paid the company.I asked for a detailed receipt so I could better understand why the end price was so much. I wanted to give them a chance to explain their side of the story. I thought they should consider compensating me for use of my vehicle--at least a little gas money, and my time taken off work. However, they refused to EVER provide me an invoice.I highly DO NOT recommend this company to anyone needing a professional moving company!! (BTW, we later hired Smooth Movers out of Pueblo to help us get the furniture from the "move-to" storage facility into our home and our experience was the exact opposite--they were reasonably priced, very professional, and I would highly recommend them in place of this company).
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June 2023 by jackie Z.
Wonderful company that was helpful and reliable. I would recommend them to everyone.
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June 2023 by Sam Shelnutt
So happy we went with Elite Movers. Daniel, Drew and Jake showed up on time and were professional and friendly. They moved all of our things efficiently and with care and went the extra step to go back for our hot tub and other bulky items. Will recommend them to family and friends looking for a moving company!
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May 2023 by JI HYE B
Moving can be a very stressful job, physically and mentally exhausting and time consuming. My family's last two moving was done by Elite Movers Denver, I like supporting Local business owners, and recommend this company to anyone and I would use them again because I trust the owners and the whole team. The owner *********** listened very well to the expectation, they were both very helpful, professional and punctual providing a quote and effectively communicating. First move was done 3 years ago, and last move was done in May, 2023, two weeks ago. ************ arrived 8:45 for packing on the first day, took 8 hours to finish packing, and next day 6 crews came around 8:45 am with large 2 trucks, and worked fast, wrapped my large furniture, including upright piano, beds, large paintings, heavy workout, etc. Thanks to *********** for treating me special for a repeat customer and giving us a good rate and providing excellent customer services. Moreover, I appreciate ******, ******, ****, ****, *****, ****** for packing, loading, reloading with professional manner, responsible, fast, diligent with kindness and smile. This team made my moving much more pleasant without worries.****************************** May 30, 2023
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May 2023 by Rebecca S.
I hired elite to move my mom from one nursing home to another. They quoted me and set the appointment and never showed up. They were unreachable (called, emailed, messaged etc). I had to hire another company last minute and pay a last minute fee. I eventually got an email from the owner who was on vacation and was apologetic, and offered to cover my costs or at least the late fee for the other mover. I sent him the bill and never heard from him again. Jerry to your question- yes I am sure it was Elite. Further, I never received a check as your comment suggests. I've already spent more time than I should have to. You have my contact info. Go back and review your email from around the 18th of January of this year. I am just getting around to posting this review now that my mom has passed. This company let us down at a difficult time.
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May 2023 by Hotrod
These movers were fantastic! Very professional, on time, and completed our move with the utmost care. Both Jerry and Min were a pleasure to work with and I highly recommend their services and I will use them again.
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April 2023 by Mallory R.
Excellent movers. They were very knowledgeable on how to pack our U-Pack/ABF moving truck. Hustled their way through. I've had a lot of movers who take smoke breaks every 30 mins and waste time, but these guys were on it and hardly stopped. Very personable and fantastic to work with. Highly recommend!!
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April 2023 by William Belvin
Father son team of Isiah and Felipe were phenomenal. Excellent attitude. Went out of their way to help with anything and everything. These guys are the real deal. Appreciate y’all ??
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April 2023 by Ziyi Zhong
Highly recommended as they are very efficient and professional for the whole time, the quote is exactly the same as they provided. Thanks for helping us getting into our new home!
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March 2023 by Katie Hall
Daniel, Jake, and Caleb did an excellent job with my move. They were on-time and called when they were on the way. They did a quick walkthrough to get a lay of the land, and got moving quickly. They helped strategize my bedroom layout and put my bed together without me having to ask. Really friendly guys and impressed by their system. I'll definitely be using them the next time I move.
