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March 2024 by Sean Sanders
The level of incompetence at this facility is beyond comprehension! I have had issues here now twice in a row ordering the same tire. The first time, I was never called when the tire arrived and delayed in getting the replacement for a blowout done by a week. Upon finally calling me, I asked for an appointment time to get in and out in a timely fashion. Representative vehemently urged me to just come in first thing in the morning and that I did not need an appointment. Arrived first thing in the morning and was then told it would be 3 hours before they could get to it. Scheduled an appointment then and there after expressing my frustration and was not even offered an apology for wasting my time.Second time, I ordered the same tire. Asked the rep to order the same one as was on the last invoice. Tire arrived in a timely fashion, I set up an appointment and arrived early. Truck was taken in 15 minutes after my appointment time and then it took them an hour to figure out they had ordered the wrong tire. Again, no apology or offer to compensate wasting my time.The people who currently work their do not value their customers and have absolutely no clue what they are doing. Do not shop for your tires here. You will more than likely be disappointed.
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February 2024 by Thomas Tokarz
Was told the tire size I wanted to order was incorrect, so I let the employee order for me. He got the size wrong and only realized after I brought the car in and got a ride home. Had to make a second trip, but they never even called me when the second order arrived. I waited a week and had to call them to find out they’ve been sitting in the shop the whole time.
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February 2024 by Azin Kheirandish
Very helpful staff. We went there with a flat tire. Leena and another gentleman helped us when we were in a big rush to get to an important conference. So kind and timely even though it was a busy day for them. I really appreciate it!
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February 2024 by Sean Harding
I bought tires online and had them shipped to the store. Booked an appointment online. Checked in for my appointment at the store and had my car back with all new tires in under an hour. Great experience.
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February 2024 by Rana Sweis
Love Costco everything. Love every employee. I live and breathe Kirkland. But the Costco Tire Center is an alternate universe of Costco. This review is to simply save someone else from not having to experience ordering and picking up tires here. Trust every other review. Not worth it. Not in the slightest. Will I still shop and use Costco for everything else? Hell ya. Just go somewhere else for tires
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December 2023 by Donald Pangburn
First, they messed up the order, then they didn’t have the tires they sold and had to substitute other ones. Also, I had a 7:00 a.m. appointment which I showed up a few minutes early for. After waiting an hour and a half, they made ridiculous excuses and told it might be ready in 30 minutes. A really poor experience. They are incompetent, rude and dismissive of customer needs. Their lousy work and attitude outweigh any cost savings. Never again!!!
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December 2023 by Corinne Zurfluh
“Unsafe to take off rusted lug nuts” when they admitted that was their excuse because they wanted to go home on time. (We had an appointment way before closing) Changed the lug nuts ourselves and came back the next day and they claimed they couldn’t balance one tire because the center piece in the wheel wouldn’t come off. Took it off ourselves in the parking lot in less than 10 min ? watched them work and they are so slow it’s painful to witness. There’s a reason these morons aren’t in a true mechanic shop because getting down and dirty to get the job done is clearly above their training. Never had these problems anywhere else. And anywhere else is better than what we just experienced.
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December 2023 by STEVEN COLE
Aaron at Costco, Arvada tires, and his colleagues provided excellent service. I was in and out in just a bit more than one hour. Everyone in the entire department was completely courteous. They’re an example to how the rest of the retail world might work. Much appreciated!!Steve
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October 2023 by Dante K. Lee
Unreasonably incompetent & discourteous.It took 20 minutes of waiting just to check in for appointment and 15 minutes to process the check in.One of the Costco staff, Marcela, was asking another staff for help on every single thing.If something simple as checking in was this time consuming, I can only imagine how frustrating it would be when you have more advanced appointment or an issue they need to resolve.To make matters even worse, Marcela informed me that the service will take 1-2 hours and that they will call. After 2 hours passed without any call from them, I came to check the status and that’s when Marcela told me that the service was done over an hour ago. Beyond baffling.
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October 2023 by Caleb Craig
Avoid this location's tire center!While the prices on tires were as reasonable as you'd expect from Costco, the service and installation were the worst I've seen.I arrived early for my appointment, and it took 20 minutes to drop of my keys. They told me to expect 90 minutes for installation, so I waited a while before shopping for groceries in the store. Once the tires were installed, I was told to provide paperwork to the technician who was "pulling my car out of the bay now." I went outside and found the bay where my car was parked. Me and my frozen groceries sat in the sun waiting for my car to be moved out of the service bay. By the time my car was out of the bay, my frozen groceries were no longer frozen.
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October 2023 by Edwin Glaubitz
Why even schedule an appointment if they will take over 2 hours to put tires on. The pressures were all over the place too. Each tire was different. They are so disorganized, they initially gave me the wrong receipt and took 15 minutes to find my appointment and tires in the system. How is it that this Costco has way worse reviews than the one on Quincy or Riverpointe?
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August 2023 by Jamie Cotton
Purchased tires online at a great deal, they were delivered to the Arvada Costco Tire Center the next day. Called the shop and scheduled the install for the following day. Easy drop off and was called for pick up sooner than they had initially quoted me, which was awesome. A+ service from Avery! Thanks y’all!
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August 2023 by Vinny Bacho
It's been 2 hours and 45 minutes since my appointment time and I still don't have my car back. Sitting in the Costco food court is fine for an hour, maybe an hour and a half, but this is just ridiculous...EDIT: After 3 hours and 15 minutes I am finally free! Without any irony they told me to come back for tire rotations but I think I'll be going elsewhere even if it costs me.
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August 2023 by Isabella P.
If only 0 stars were possible, such a shame :-( brings a bad name to Costco's everywhere.
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August 2023 by Brian Knight
1 StarI recently had a very disappointing experience at the Costco Tire Center in Arvada, Colorado. I had previously purchased a set of cross climate Michelin tires from this location and had been pleased with the service. Unfortunately, the same cannot be said for my recent visit for a routine tire rotation and re-balance.Despite having a confirmed appointment at 6:15 PM and arriving 15 minutes early as requested in the confirmation email, my car was not ready for pickup until two hours and 15 minutes later. This delay is completely unacceptable for a scheduled service.Moreover, the attention to detail during this appointment was severely lacking. The tire pressure recommended for my tires is 33 psi, yet all four of my tires were inflated to 40 psi. When the tires were initially installed, the pressure was correctly set to 33 psi. This discrepancy is a clear indication of carelessness.In addition, the technician who worked on my car left dirty fingerprints all over the exterior. This unprofessionalism only further compounds my dissatisfaction with the level of service provided.Lastly, I was advised to return for a torque check after driving 25 miles. I did so, and despite making eye contact with four different employees, I was completely ignored. It felt as if I was invisible, a feeling no customer should ever experience.All things considered, I believe it is critical that a representative from Costco management reach out to rectify this situation. The level of service and lack of professionalism exhibited during this visit was simply unacceptable. I sincerely hope this was an isolated incident and not indicative of the overall quality of service at this location.