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November 2024 by William Tomsic
After being treated poorly by staff on the way out of the store I told the branch manager I hope he has a bad day and he told me "i hope you do to now leave."
The two employees in the store were very dismissing and rude. The man's name was Pablo and the womans name was daniella. Apparently pablo is the branch manager so im sure little will come from this review. They do not answer the phone here. I tried calling for hours from the moment they opened at 9am. I came into the location and was told I had to wait until 11 for the person who could help me. While i waited i could clearly see they were just sitting there laughing and talking intentionally not answering the phone. Waited till 11 and was then told that I'll have to wait until she is done with her meeting. Very unprofessional. If you have to use chase bank use any location except this one.
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October 2024 by bemy rin
I have only been here 2 times to close and open an account both times staff were really friendly. The banker was also very kind and helpful. The only negative thing i have to say is that both times i went, there was only 1 banker available so you have to wait a while but not for much. I was worried at first reading the reviews before going there but i ended up really liking the place. Of course i cant speak for everyone i might have just been lucky that i went when the good staff was there.
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May 2024 by R Musso
I don't know why it has such bad comments.
They treated me very well. He even stayed to assist me after his departure time.
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March 2024 by L H Phone
Short line when I went last.
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February 2024 by Adam L
My experience from outside the city of Denver with chase bank has been outstanding. This bank however, makes me want to leave chase all together due to the broken drive through tubes, janky microphones/camera and slow service. 20 minutes in the drive through window is absolutely insane.
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January 2024 by Alondria Hidalgo
They are robbing our money and don’t want to give us our pay check I deposited my check and they canceled my account without any notice and did it for no reason they are denying everything even though we already did everything they ask!! They keep on bring records from the past that don’t even relate to them canceling my account for no reason and are asking to speak to different people that have nothing to do with this, and say they need to speak to them to ask for permission to give us our money back, knowing that we can’t get in contact with that person , like the check was under MY name NOT theirs. I don’t have any money I need to pay my rent and bills. They are robber this needs to stop. *DONT COME TO THIS BANK*
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December 2023 by Sebastian Mecinski
Called ahead to see if they have a notary and was informed they have 2, told them I would be right over. After walking in and waiting for 10 minutes they told me they were busy and tried to direct me to another branch.
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June 2023 by Bryn Walter
Customer service is terrible. They will tell you they can't help you and not explain why or give you a very vague answer. Been trying to close my account for MONTHS and they won't let me because I don't have an account with them anymore. That's what I'm trying to cancel. Chase is a terrible banking service. Been giving them multiple chances over the past 4 years and it's been awful. DO NOT RECOMMEND
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December 2022 by Lataine Shaw
We went in to open an account for my son and the banker was very nice, friendly and helpful.
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November 2022 by Kyle Rosenberg
Every time I come here they tell me they completed my request (like faxing in a document or sending me a new card) and it turns out they lied and it was never done.
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October 2022 by Nathan Joshua
How is it that only 1 person out of 7 ppl are able to notarize documents. This chase is fully staffed but only has 1 person who’s available. It is very frustrating please cross train your employees.
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July 2022 by Heather Click
Poor customer service from both tellers today. Came in with deposits to drop off that I needed deposit slips for right away. I was told they can only do 3 transactions total per customer, so having 5 deposits and 3 registers that needed change was too much for them, but they’d make an exception today.The teller then proceeded to tell me if another customer came in they would be taking care of them. Teller on the higher booth kept prompting me to sit down, which I declined multiple times as I needed to get back to my business. Teller on the lower booth continually added her two cents into anything being said.Since I am the only manager in the building I do not have the ability to go to the bank daily and will have more than 3 deposit/change orders at a time, I guess chase bank doesn’t value their big corporation clients business… will be speaking to my corporate treasury department to change bank locations. What a shame. We haven’t had an issue before with this, but stating you don’t have the man power to take care of deposits is redundant, you’re a bank. Customers can wait behind each other for banking services…both tellers were speaking disparagingly about the customers in the drive through line also during my visit to this branch. A few weeks ago, I also had to go to a neighboring business to pick up my deposit slips from the night drop as they had given them to DSW… Clearly customer service and compliance training is lacking here.
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March 2022 by Beemanage
What a wonderful experience! I was greeted by a very nice lady at the entrance. The teller Hayley was great and printed out some check for me within second. Highly recommend this branch :)
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February 2022 by Angel Ruiz
I would give it 5 stars but they no longer leave a withdraw slip in the tubes. This means there is 4 interactions instead of two, if i wanted to interact with the employees i would go inside hence why i use the drive through. Convenience is key when it comes to the drive through.
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January 2022 by Abdul Kariapper
I was frustrated. Can't speak to any one.I regret why I ever opened an account.Someone answered when I called a direct number but he transferred my call and that was the end. Nobody cares.
