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March 2024 by Geoff Barnes
Great Vet!
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February 2024 by Nathan Schulte
Did not take a concern of 2 of my dogs seriously. I brought up that one of my dogs had an irritation in her ear, and they did not even check when i brought her in, and said that it was just swollen from the scratching and didnt prescribe anything. Find out later that she had a very bad ear infection. Then my other dog was scratching alot had bumps on his skin and his fur was more coarse in certain areas of his body, and they tell me its his adult fur coming in. Go to a different Vet and find out he was allergic to the dog food we got him, and it was causing dermatitis.Extremely disappointed in their lack of diligence of finding the cause of a problem. This location will just want your money and to get you out as quickly as possible. DO NOT GO TO THIS BANFIELD.
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January 2024 by Noah Engelhardt
My grandfather called to make an appointment for his dog and she was exhibiting worrying symptoms and he expressed much concern for the symptoms of the dog. They were rude to him and told him she can’t get in for another week.She died last night and can’t even call on a weekend to cancel the appointment made. Not gonna bring my dog here. These places only care about the money anymore, the animals don’t matter to them and are just a paycheck.
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January 2024 by Meghan Thill
Don't get their wellness plan if your dog might die within the year because you will still have to pay for the entire plan after your dog dies.
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December 2023 by Shannon Sanders
Cancelling appointments last minute, rescheduling to other locations without notice, even treating/wrapping the WRONG paw on a dog. ??♀️Save yourself the headache of rude, sneaky, and painfully uneducated staff and find a different vet. I love the one on 64th/Ward called Animal Urgent Care (reliable, empathetic, educated) but literally any other vet will be better.Banfield in Westwoods is not good with animals and I suspect mistreat/neglect them based on their experience with our cat vs another vets exact same experience 20 mins later. Animals don’t respond the way they describe if they are being treated with TLC. If you love your pets- go elsewhere. The other bad reviews on this page are unfortunately 100% accurate.
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December 2023 by Greg Sanders
Incompetent staff. Mistreated our animals. No management at the location, highest ranking employee, shift lead Sarah is clueless. Would avoid at all costs. Billed us for 18 months after discontinuation of service and were unable to address. Low integrity.Horrendous vet in local west woods community.
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October 2023 by Michael Palazzolo
Been taking our cats for more than 6 years to this group. Staffing is hit or miss based on location but the quality of service is good
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August 2023 by Denise Schilling
I go to Banfield near Olde Town Arvada. I like it there. There was a vet shortage so Dr Graham came to fill in. I took my dog in for a sudden lump on the side of his neck. My dog has a very high pain threshold. Not much hurts or scares him, very laid back. Graham said my dog was rough and uncontrollable with him. For a laid back dog it makes me wonder how rough the vet was with him. My dog has feared the vet ever since that day. He shakes horribly when we go there. He never did in the years prior.Then he said my dog has cancer. He took labs and labs reveal no cancer but he proceeds to tell me that there is probably a cancer there that the labs didn't pick up so I should proceed with a 6 month timeline left in his life. I was already crying when he called because I buried my aunt the day before and the vet was so callous about cancer. I said "I just buried my aunt and you're telling me my dog has 6 months left?" He coldly just said said "yep".Turns out he didn't have cancer. He had an infected tooth.
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August 2023 by Michael
Wow, what a great place!!! Blu hates it when he has to go to the groomers or the vet!!! They treated him like he was family! He went with Dr. Hinds he did not try to hide behind me. He did not come back shaking! They talked to him like I would! I have finally found a place and a vet for Blu! I would recommend them to anyone who has a pet!!!
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May 2023 by Anna Bruce
I wanted to thank Dr. Hinds and the team at Banfield for their love and compassion in helping us let go of our son, Stealth. We switched our cats to Banfield from Cheshire Cat hospital for a variety of reasons. Dr. Walden is our dog's vet at Banfield and he's wonderful and thorough so I knew our senior cats would be in excellent hands with their new vet. Unfortunately, our son was diagnosed with oral cancer and instead of pushing painful and expensive treatments on us, Dr. Hinds gave us options and in her professional opinion, she recommended palliative care - which is what we really wanted for him. She told us that no matter when we were ready to let him go she would be available. She was wonderful. I was pleasantly surprised by the suite we got for the process. The front desk technician put a candle out and card for our baby. The day before the appointment, several techs came to say goodbye to him - i was so touched. During his appointment, they gave us all the time we wanted with him through the process. I definitely cried ugly tears but I'm so grateful to our Banfield vet and team for everything they did for our boy. I definitely recommend this place.
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April 2023 by Lilo López
Everyone here is amazing. We took our cats in for their dental cleaning and the staff was so knowledgeable and compassionate not just with my cats, but also my fiancé and I with our questions and concerns. One of our girls needed a LOT of dental work and the staff made sure to keep us informed every step of the way. All in all, the price wasn’t too steep either especially considering the amount of work needed to be done. Special shout outs to Emily, Shino, and Dr. Hinds!
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February 2023 by shelley crumley
I love this location and team here. We have been with Banfield for years and this location by far is our favorite. They always fit us in and make sure our pets have the care they need. We lost our Golden back in October. They were so kind and helpful in one of our hardest moments. I would highly recommend using them.
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February 2023 by Samantha Castaneda
Customer service is rude & unprofessional. The last time I had a visit at this office was very unpleasant. I walked in and two people at the front were helping other customers, I sat down on the chair waiting my turn, when one was finished, the person at the desk didn’t look up, didn’t greet, just starting typing at the computer so I assumed they were busy, waiting for them to finish. Another customer walked in & they were instantly greeted to pick up their dog, when they were finished I walked up to check in & was rudely told I was several minutes late to my appointment despite the fact that I had been waiting in the lobby more than several minutes. When I was going to check out after the visit, the other person at the front desk made a rude comment about my dogs unusual name. Very uncomfortable experience. The only positive is the vet was nice & accommodating to my anxious dog.
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January 2023 by Molly Pickett
Not what it used to be. With mane changes of vet providers, this clinic no longer serves my pets best interests. Feel the sale rather the the care is priority. OWP member at least 10 years however recent visit inspired me to cancel my plan and seek vet care elsewhere.
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December 2022 by Brad Chester
Not enough vets working and they won’t give your pet the time they need to figure out what is wrong. Totally missed the mark and every time we had a different vet. Go somewhere else. If they would if put a little extra effort like the other place we went to things would of been different. Been using banfield for about 15 years. Never never never again. Go to a real vet place.
