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October 2023 by Sherri F
Deb is a great and very responsive property manager. She is so helpful finding the correct spot for a RV. Looking forward to all the improvements coming in.
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August 2023 by Charles S.
Another one star review I'm afraid, only because I can't give less than one star. If I ran my business like this one I would be bankrupt and/or homeless. Been in that storage yard for almost 10 years. This storage concept has to be a lousy business idea because the yard gets sold about every two years -- was Lakepark storage, etc. etc. Now dear potential customer reading this, imagine if you owned a successful profitable business like I do. You provided a service. Customer says okay, how much do I owe you. The business fumbles and stumbles, and says, essentially, "I'm sorry, why are you bothering us?" I have a 40 foot and a 26 foot trailer at that storage yard that haven't moved in over 10 years (one of which was broken into and cleaned out, but that's another story). Pink Door doesn't know where the trailers are, what spots they are in, or who they belong to. Ain't like they are micro-sized. My name and address haven't changed. And to boot, Lakepark had me on autopay. Three weeks later an invoice amount, and monthly rent, is settled on. Fine and good. So, here is my payment (good credit card with lots of money in it -- over $10k) given to the Pink door person, over the phone. And, says me, please set me up on automatic payment. A day later, Mastercard calls me and asks if I'm trying to make payment to a company called IHS trucking in Florida, also, did I order food from some delivery app based in Georgia. Nope, say I, so Mastercard shuts off the card. BAD, BAD sign. Subsequently, I talk to a very nice lady who is some type of manager, saying we took your card, don't know how it got applied to something else in Florida, and you are set up on autopay. GOOD say I. As it turns out, a bit prematurely. Now, I get E mails from Pink Door saying if I don't pay up, they're going to cut off my trailer locks, sell what is inside, and scrap the trailers. At least one e mail per say, each one saying you owe us money, now there's a late fee, etc. I call the Pink door number. Same recorded message, saying manager is out of the office. Never had a callback. My message to them is the same: PLEASE, PLEASE, PLEASE, TAKE MY MONEY!!! It is good money, here for the taking. You think I get a call back? An email apologizing? Nope. And every day, another threatening e mail. I'm 73 years old. I have NEVER seen a company this inept as regarding their bookkeeping. NEVER. Not Comcast, not UPS, etc. No one wants to take my money. I suspect that they may require a cash payment, put in an envelope, and thrown over the fence at midnight when the moon is full. PREDICTION: Here's how this will turn out. I now have 2 single spaced pages, recording the dates, time, and contents of each call to Pink Door. I PREDICT that I will next go to the storage yard and find everything gone. If I can get a response from Pink Door I suspect it will be of the type of: well, you didn't pay, and we couldn't get ahold of you. So we sold all your shit and kept the money. Tough Tacos. Never mind the fact that my credit card got compromised that same day, and I had to get a new card, and reset all my auto pays (8 at the moment) on my own time. Can't even access the yard because they shut off my access code. Have driven by half a dozen times, morning and afternoon, and the office is locked up. So we shall see.
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July 2023 by Frank B.
This company does not know how to run a business in Denver, Colorado. They hire "ghost" managers with little or no experience. The communication with management is non-existent. They make you have to fight to get any type of accommodation or service. They have no budget for facility maintenance. The Aurora yard is trashed and neglected. I had to call Gilbert AZ to get anyone who will answer the phone! Something is definately wrong with this company. Not sure what "Pink Door" is or means? Sounds like some kind of political or social woke thing. Not sure. They let the yard door stay open for 4 days over 4th of July weekend and would not take phone calls...WHAT? I have found many cheaper and easier storage companys to work with in the area. Save yourself the abuse...stay away from these folks!!
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July 2023 by Wendell Paige
Nice big lot however, the management does a very POOR JOB of keeping the isles Free of large dips and pot holes that can easily be graded once a month as the entire lot is dirt and unpaved. This would also help to cover up the many screws and nails our trucks and trailers are constantly getting. It's very inconvenient when you have to get a tire repaired when you are expected to be on a job site at a certain time. Also there have been quite a few break ins the last couple years so rent at your own risk.
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June 2023 by Roger Caauwe
I am an existing customer and the recent purchase of this facility by Pink Door has been terrible. I setup auto payment for my storage site but for some reason the company never took payment and now they want to charge me a late fee. It is their fault that they didn't take payment on time. I have attempted to contact them several times by phone and email and the only response I receive is an invoice by email with additional fees. This management company is terrible and should be avoided at all costs. Providing 1 star because I cannot provide zero.
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May 2023 by Roger C.
I have attempted to contact them several times regarding payment of my storage site. However they don't seem to want to use the auto-payment that I've setup and only are interested in charging me additional fees. Avoid this storage facility at all costs. (Sorry, I'm being forced to give it one star... can't seem to give it zero stars.)
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May 2023 by Peter Junek
Just got done with a weekend camping trip and I’m not sure what’s worse, the fact that someone stole my trailer’s license plate from inside this facility or that when I returned I was locked out of the gate. I’ve left dozens of phone calls and no one works here apparently.
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May 2023 by Dana T
Don’t store your trailer here!!! New owners are terrible. All campers have been broken into! No response from phone messages or emails! We moved our trailer out that day!! It’s been months and still no call or email from Devon storage I. Arvada , CO!!!
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March 2023 by matt monette
What a joke. I called several times. 4th time was a charm. Got ahold of Nate. Scheduled a time to meet the following day at 10. The gate was locked and no one in sight. Called twice and no answer. I left a voicemail and said. Hey Nate you must of forgot about our appointment, no big deal. Give me a call and we can reschedule. Been 5 days and still no call back.I just got online a checked the reviews. Guess this place is a cover for some shady stuff. Any one who operates even close to this isn’t in it for our money. As a previous business owner myself, you watch your reviews very closely. Even one could have a big effect.
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March 2023 by John Spear
This place is a complete scam. No communication, just occasional letters threatening removal and/or collections. My vehicle has been gone from there for 5 months, and somehow they are still threatening to tow it. A truly horrible company.
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January 2023 by Randy Warren
Stay far away from this place. It is not secure as my 5th wheel trailer was stolen from here and the didn't even know. Security camera's have no backup. Still continue to to charge my credit card for the rental space. No one will answer phones at location or corporate office. No reply to emails. Guess it is time to contact my attorney to get some satisfaction. Also if you look at the replies from the owner they are all pretty much the same (automated)
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January 2023 by Mike Smith
Just started a lease with Devon at their Salida location. Nate was very professional and hooked me up over the phone, with all that I needed to start. I am storing my boat there and don't plan on moving it there until the weather gets better. So far so good. Thanks!
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December 2022 by Melissa Winthers
Update--despite the fact that I removed my RV from this facility and cancelled my contract with this company and they promised to cease charging my card, this company is fraudulently continuing to charge for storage. Do not give this company your credit card information.I agree with the last review that the new ownership is terrible. We have had three break-ins likely because the gate is open more than half the time that we come. The new owners' response to the last review says to call, but whenever I call no one answers the phone and no one returns voice mails. I have sent written communication via email and also receive no response. I am trying to cancel our agreement due to these issues but can't even get a response on that.
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December 2022 by Michael Bitting
Worst storage experience ever. My travel trailer was totaled by a truck coming through the fence and crushing the backend of my trailer. The people at Devon Self Storage took no responsibility. I cancelled my contract in October, called and emailed them no less than 6 times and they are still charging me for December rent and sending me hate mail about inappropriate things stored in my long cancelled and vacated space. I would find somewhere else to store your RV.
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November 2022 by Rachel Ryan
Like all the recent reviews… Do NOT store anything in this lot, or give this company your trust or business!New owners took over a few months ago, and the place has become a magnet for crime and theft! Our camper trailer was hit, damaging the side, and broken into!!Calling Devon storage’s phone number (if you ever actually get a person or a message returned) will give you zero help. The one guy we actually talked to said he would review the gate camera’s footage to try and get us any information on who hit our trailer. His response to us being broken into was, “Well that’s why owners have insurance.”Ya, never heard back from him, regardless of the several follow up messages we have left. But they still keep trying to bill us!!Adams county sheriff’s department is now investigating this place because there has been so much recent criminal activity. I hope they figure it out, and this place gets shut down soon, before too many other people get had!
