-
July 2024 by Robert Thiele
Karen is always available, is very knowledgeable, and truly cares about her customers. I wouldn't trust any one else with my insurance needs!
-
July 2024 by Linda Anderson
I have been very impressed with the service that Karen Martin's office has provided for me. I am an investor and she has been extremely efficient, helpful and the policies are just what I needed.
-
June 2024 by Helen Williams
Michelle White has been a wonderful agent to work with! Her patience and kind demeanor has been beyond great, and she helped us so much when we ran into glitches and needed changes to be made.
-
June 2024 by Janelle Honn
If I could give a zero here I would. This is the WORST insurance agent that we've ever NOT dealt with. It is IMPOSSIBLE to contact him regarding a policy, yet he's quick to take the money for that policy. He does not care about clients, it seems.
-
May 2024 by Sara D.
**Steer Clear of this Office**
I regret to say that my experience with Farmers Insurance agent Karen has been nothing short of a nightmare. I entrusted Karen's office to handle my insurance needs for both my rental property in Joshua Tree, CA, and my primary residence in Austin, TX. However, their mishandling of my personal information and policy writing has left me deeply frustrated and dissatisfied.
In a single phone call, Karen's office wrote a Landlord's policy for my property in Joshua Tree and a Renters policy for my home in Austin. When I sought to add an Umbrella Policy to cover both properties, Karen's office informed me that because I had a Renters policy instead of a secondary home policy, Farmers couldn't write the Umbrella policy. They then proceeded to outsource the policy to Markel Insurance.
To make matters worse, Karen's office filled out the application for Markel Insurance using incorrect information, stating that my primary residence was in Joshua Tree and my apartment in Austin was a Landlords policy, despite knowing that the opposite was true. This egregious misuse of personal information not only put my insurance coverage at risk but also jeopardized my financial security.
After paying two terms of premiums on the Umbrella policy, I discovered that it was invalid from the start because Karen was not licensed in the state of Texas to write the policy. Markel Insurance rightfully canceled the policy, leaving me without coverage and out of pocket over $1200.
Despite these glaring mistakes, neither Markel Insurance nor Farmers has taken responsibility for their actions or offered any refund. Their refusal to acknowledge their errors and rectify the situation is deeply concerning and speaks to their lack of integrity and professionalism.
I urge anyone considering Farmers Insurance or working with agent Karen to proceed with caution. My experience serves as a cautionary tale of the consequences of entrusting your insurance needs to incompetent and dishonest agents.
-
April 2024 by Wesley Roosa
Smooth and friendly
-
March 2024 by Rick Sayers
I was very satisfied until my premium tripled in price. I have now signed up with the California FAIR PLAN....
-
February 2024 by Adri
Maria and Karen consistently exceed expectations when it comes to addressing my inquiries about my various Farmers policies. I am incredibly grateful for their unwavering support over the years! I’d also like to add that the price increases this past year were shocking! I sure hope Farmers can lower their rates in the future!
-
February 2024 by Robin Harmon
The people at this office are very easy to work with.Have a good answer for every question. Thankyou
-
January 2024 by David McAdam
Everyone is highly professional, responsive and easy to work with.
-
December 2023 by karen taylor
Friendly and respectful
-
December 2023 by Nelson Goff
Karen and her team are the best Farmers agency I have ever used. Simply AMAZING!
-
December 2023 by Mark Tiffany
I think I owe another bill the 1st and next month but I'm paid current everything going well
-
November 2023 by Bob. Toriello
always been there for me when I needed to file a claim .Made it easy as Karen and her staff are pleasant towork with. I am very pleased to have Farmers as my homeinsurance policy.
-
November 2023 by Sy Inxaysy
Great service and very helpful answers all my questions. I would recommend her services
