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January 2024 by William L.
I have been using this branch since they opened. I find it rather bizarre that there is negative reviews from some. Every time I go there which is at least twice per month from the guard at the door to the person in the front cubical your alway greeted with a Smile and Welcome.. April and Amber as well as others are outstanding. A credit union member for life.
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January 2024 by Michael A.
I was very pleased with my last visit. The experience was much better. I was wondering if I'll get to interact with the checker I had a bad experience with so I can see if it will be different but someone else helped me. She was very nice, polite and the interaction felt genuine. I wish I knew her name so I can give her proper kudos for her work.
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December 2023 by Terrence Williams
I don’t want to speak for everyone who works here because some of the employees were kind, but there were a few who were extremely rude and not very helpful. Will definitely be going to a different Arrowhead location from here on out!
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December 2023 by Jerome John
Not really happy with this credit union. They have screwed me over multiple times. One time I requested checks for my credit card and they accidently sent them for my checking account. Another time they locked me out of my account for an auto "security" feature even though I was doing completely normal transactions (sometimes I travel). They also like to call when a credit card is a few days past due even though they say they allow a 10 day grace period. They don't allow any skips for a credit card even if you're starving and can barely afford to eat (they say they can't, but they did during the pandemic). Don't ever do business here unless you have to; otherwise, go somewhere where you're valued.As soon as my debt is paid off with them, I'm leaving.
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December 2023 by Kami S.
I've been a customer for 8 years and recently I have had the rudest customer service reps and supervisors. Been hung up on, no clear answers as to fraud claims that they can't dispute as "fraud" and/or can't give a clear explanation as to how they were filed and why, also can't give a refund for. I have wasted 3+ hours on the phone over $45 and was told I could take my business elsewhere! I feel very unprotected and my business undervalued and see their service, procedures and customer care going down hill very fast in 2023. Very disappointing.
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November 2023 by The Simple PC.net ..
Not really happy with this credit union. They have screwed me over multiple times. One time I requested checks for my credit card and they accidently sent them for my checking account. Another time they locked me out of my account for an auto "security" feature even though I was doing completely normal transactions (sometimes I travel). They also like to call when a credit card is a few days past due even though they say they allow a 10 day grace period. They don't allow any skips for a credit card even if you're starving and can barely afford to eat (they say they can't, but they did during the pandemic). Don't ever do business here unless you have to; otherwise, go somewhere where you're valued. As soon as my debt is paid off with them, I'm leaving. Do not recommend.
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October 2023 by Fonso Castellanos
Went in to open an account just to sit for 30 mins and watch the employees talk to each other. Going back to a big bank.
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September 2023 by nicole harmon
They're so friendly and helpful
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September 2023 by Stanislav Zakharin
Nice local credit union! very good service. Very good products.
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July 2023 by Dawn S.
Arrowhead Credit Union is absolutely amazing I am not a patronizer these guys anytime I have any problems have no problem helping me out they are very courteous always willing to help me I'm bedridden and that's a big deal to me so I have to be able to take care of my business with my money and I feel very safe with Arrowhead until I get my knee surgery and I can walk I will always use Arrowhead Credit Union I'm honored to be able to be a part of their establishment I recommend this Credit Union to anybody
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July 2023 by concepcion mayorquin
I love this bank better than chase and other big bank they actually help you and want to make sure your okay and will answer any questions you have
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July 2023 by Robert McLaughlin
No crowd, no lines, small and friendly. And fast as well!!
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July 2023 by Elary Wanis
Professional and friendly.. Rebecca answered all my questionsThank you
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June 2023 by Gustavo R.
not a very professional institution! i closed my account! because the incompetent credit union allowed the thief's of ebay to get into my checking account and pull money out without my permission!!!! plus when i closed my savings account awhile back the ignorant teller at the window at the redlands location gave me all my savings money through the window while everybody in line watched no privacy!! no professionalism! they operate like a third world banking system!! do not do business there!!!! i recently had someone from customer service for arrowhead credit union write me back? i have nothing to say to them!!! i have already moved on, this review i wrote is intended for anybody who is looking to find a good banking institution, and be able to read other peoples experiences with arrowhead credit union like myself!
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March 2023 by C H
I forgot my card and CJ helped me with my banking needs. Thank you Arrowhead for having such efficient, friendly employees!
