-
May 2024 by Twigg Caldwell
Great service department. Friendly service advisors, and cashier's. Helpful car sales people.
-
April 2024 by Richard Cape
Excellent service very courteous
-
October 2023 by Marlene C.
The worst service ever. I took it in three times this year for the same problem. They're not helpful. Their attitudes are all bad I don't recommend this place to anyone
-
September 2023 by Heather M.
I cannot thank the guys at Wheeler Auto enough-- I was coming through town in my Chevy Bolt, badly needing to charge. For some reason, was unable to charge the car at any public charge station in Yuba City or Marysville. With only a 10-mile range left in the car, I made it to Wheeler. They immediately checked the car and were able to start a charge. Then, they put me on a fast charge to get me enough miles to get back on the road. While I waited they gave me an ice cold water and comfy chair. I truly appreciate their fast and professional response to traveling nightmare! Thanks Wheeler!
-
August 2023 by Theresa J.
I have taken my vehicle here for service since purchasing in 2019. I trusted that the service inspection included breaks. Not once did they let me know my break pads were low. I ended up replacing pads, rotors and all. Do not trust that this place checks everything they should.
-
July 2023 by Kelsey A.
Listen to everyone when they say to stay far away from this place especially service. They will touch the inside of your car with their black greasy hands and wash your car when you specifically tell them not to. I paid a lot of money to have my car professionally detailed and ceramic coated. The professionals said to stay away from car washes as they put scratches on your car. Took my car in for oil change and tire rotation and balance and made sure they wrote no car wash. Well they are idiots and cannot read and washed it anyways and then are trying to act like it's not their fault. These are the worst crooks I've ever met and I will not take my car here ever again.
-
May 2023 by Oscar M.
They need mechanics who actually know how to work on cars. If you can avoid going there...do it. Your personal mental health and bank account will happy!! They will charge you for stuff you did not need completed. If it's warranty related...take it to Roseville or Oroville...trust me it will be worth the time and inconvenience....You take it to wheeler and you'll go back because they screwed up something else....and because they worked on it first...its hard for another dealer to touch your vehicle after wheeler hands have been on it.
-
May 2023 by Robert R.
Absolute garbage. Do not and I mean do not take your vehicle there for repairs. Wheeler is the epitome of what's wrong with customer service.Dropped off vehicle Monday evening for a Tuesday morning inspection. I called Wednesday and they said my Service advisor Tony Osejo Would call me back. He never did.I called again on Thursday and once again they said he would call me and he never did. I finally went in and got my vehicle on Friday and said I'll take my business elsewhere. Please believe me when I say you're vehicle will sit there for days and they could give a rats a... about your time and $$. Do not drop off your vehicle here for service repairs. You've been warned. Yuba City deserves better and Yuba City should not allow these knuckleheads to continue to provide shady business to our public
-
May 2023 by Branson D.
On April 24th I brought my vehicle to Wheeler Service Center in Yuba City for electrical system diagnosis. On May Third I was called by them and they informed me that my car had been vandalized and that my shift knob was taken, I asked what they were going to do about it and if certain other items were still there, which were always ignored, on May fourth I drove down there to verify what items were missing, the items I noticed were missing were as follows: COBB accessport v3 $675Atom AGS black 394g shift knob $99HP 15.6" Laptop $700 at time of purchaseDeWalt 12v USB charger $42Note that the car has no broken windows or signs of entry, so either they left it unlocked or someone used the keys.I then notified another service advisor about these items being missing, then heard nothing until I called and asked, at that point they didn't say anything except something about the owner's son figuring it out. The next day(May 9th) I called and asked to speak to the owner's son(Cole) and he said that it was none of their responsibility because they can't verify any of those items were in the car, and that they would pay for nothing, he did discount the diagnosis labor however. This diagnosis labor would have cost them very little(probably around 70 USD) and only cost me 585 compared to the $675 the COBB accessport was worth. On May 18th I was told the vehicle was ready to be picked up(Only after I asked since they had said that it would be done on the 16th). I then picked it up yesterday, May 22nd, and was charged $300 just for them to splice 6 wires. My car still has no shift knob(I had believed that this at least would be replaced since it was certainly verified as there) and was completely trashed with papers from the glove box and from a bag in the back, also damage/scratches around the ignition. Very shortly after leaving, I realized that my Bluetooth was not working and returned to the dealership. They advised me that it would likely be a few days before they could get to it and would take at least an hour, and said it would be free of charge if they decided that it was their doing, which by all of my experience with them I knew for certain they would not take responsibility for it. So after I returned home I began removing the radio to inspect the Bluetooth module(apps2car which was installed at least two owners ago), once removed I found that the Bluetooth module was gone. So a technician had to have taken it for themselves, leading me to believe that the other theft was done by one of the dealership's technicians.Today I called Cole and he stated that even if it is under their care, in their lot, and they leave it unlocked they are not responsible for any stolen items. They also stated that they have no security cameras anywhere. He also said he conducted an investigation and said that no one should have been behind the radio and that there was no reason a tech would want it. I find it extremely hard to believe that a thief would magically open it, take all the expensive stuff, remove the radio, take the Bluetooth module, put it back together, then scratch up around the ignition.Since they were unable to provide a resolution I do not believe that they should be an authorized GM or Mazda dealer/service provider. I would advise you not to take your car here under any circumstances.
-
October 2022 by Steve L.
Today October 13, 2022I did write a review when I bought my TruckI at that time thought I received a good deal.The sales person said GM made big improvements on the Chevrolet 2018 Silverado.Wrong I got deal alright a great deal of trouble honestly, l for one will never buy a Chevrolet ever again.They totally make these to fail .And Wheeler capitalized on this charging over the top charges for service.Please do your homework study for the best as far as reliability.Stay away from Chevrolet at any cost.The corporation just wants your money.If you think they are making them like in the 60sForget it.
-
September 2022 by Dan S.
Just purchased a Mazda CX-5 last weekend and Jose and the rest of the staff were fantastic. Highly recommend
-
August 2022 by Schahn T.
Vehicle had a small leak start out of no where a month after they had worked on the vehicle (not saying it's related just that they had worked on it last). Made an appointment for 11 on a Tuesday a week out since I took Tuesday's And Wednesday off work to deal with this issue. Wednesday after I've heard nothing, call them to find out they haven't even looked at my truck and can't get to it till Thursday morning. Why make an appointment? Might as well say "drop off your vehicle and we'll get to it when we can" Not a happy camper, I understand if your busy but this is basically a no call no show moment which is plainly disrespectful in an situations let along with business.
