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February 2024 by charleen coker
Staff is super friendly and knowledgeable
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February 2024 by Susan Chen
Very poorly maintained truck. Please test out the truck before you load all of your stuff. It was a miracle that we made it to our destination.
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December 2023 by Mary Smith
For the majority of my business dealing with U-haul in Yuba City was very pleasant, the employee's were spot on with everything from paperwork to handing over the cargo van for us to check over before leaving there. We did just that and proceeded on our way.No problems with the cargo van at all. It was very clean and comfortable to drive.Now upon returning the van, I was past my return time but made it before they closed. Completely exhausted, I pulled and parked it where returns go for check in. They were not going to charge an extra day so I was relieved. Being exhausted and tired from a 16hr day I couldn't wait to get home. I stopped at a store for milk and realized I had left my Dads handicap placard in the drivers pocket door! I called U-haul they were already closed but the company 800 personnel answered. I explained what happened and was told he made notes so first thing in the morning they would see it and check the van.I never recieved a call back. I called and was told it had already been rented but should be back around 2 and they will call me. Never called me. I went down there, it was rented out yet again and told there was not time to check it went out as soon as it came back! Was told they will call me, again, and again... No call!!I returned the van on the 13th and was just told today the 21st it wasnt in the van!!Well by NOW of course its not there!! I sat in the parking lot 2hrs and watched their return process! ALL rentals go to the return area and get cleaned and wiped down so I find it hard to believe it was rented out so fast nobody was able to check everything to assure it was returned without damages and gas replaced. They have the customers contact number yet nobody took the time to call the person using it after me. Gross incompetence, horrible customer service never calling me keeping me informed or being concerned enough for me as a customer. I guess they got paid so now I am not important and neither is my fathers placard. This does not sit well with me at all. Somebody has it and shame on them.
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December 2023 by Terry Morical
Keep up the great service and value at this location. This store should be a shining example to all your locations
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October 2023 by Puma Houangvilay
Very easy to use the online reservation, and with no line to wait in. The staff are very friendly if you have questions, and they make sure you're well taken care of. My best experience renting a U-Haul.
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October 2023 by Allie Rutty
Everyone was very professional and nice ! But One of the staff Gary! went above and beyond for his customers. Thanks again Gary!
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October 2023 by patricia rider
It's my first experience with renting a uhaul. The people who work there are very helpful and genial. The vehicle was decent, clean and performed the task I needed it for. Thank you.
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October 2023 by Luciano Marigliani
I've rented over a dozen trailers and trucks from this location, and I have been happy every time. I've had two trailer hitches and wiring kits installed here as well. I've never had a problem and I applaud the owner/manager for helping when the line gets backed up out the door and the phone is ringing non-stop. Overall, just be nice and they will reciprocate.
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October 2023 by Diana Nelson
Everyone was so nice and professional. When we ran in to trouble (running late) they were just a call away. They were understanding and help me extend the rental with no stress.
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July 2023 by Lacei Barber
Completely rude employees and management at this location. After waiting for 30 minutes someone finally walked into the store that was an employee. There were five of us customers waiting and I was 4th in line. By this point we’ve waited close to an hour. There was an e-alert on my mothers account so we had to call customer service which was a thirty minute wait. We go back in to talk to the employee, he said now my sister has to call customer service again to be validated or something along those lines. We call again and almost a 30 minute wait again on hold, then hung up on her. So now we’ve been in the parking lot for two hours. We’ve had the uhaul reserved and are just trying to get some clarification on what the issue is on their end. We have two days to move my mother out of her home and only three adults to move a 4 bedroom house. As I ask “we’ve been waiting here for two hours now. Why can we not rent the vehicle? Why take my sisters card information if you so not give it to us? I’m not understanding whats happening” the manager speaking to her changed his entire attitude as soon as I spoke. I’ve never had a manager be so cold, unsympathetic and refuse to provide any help. I understand there is a job to be done on their end but the customer service was so poor and I am shocked. I wasn’t mean but I was hot tired and assertive as I needed questions answered. Instead of answering questions he said we will not rent to you or your sister or your mother. All he had to say was I’m sorry for the issues and if I could do anything to help I would love to but this is why it isn’t working and what we can do to fix it and I’ll try to help as much as I can. But no. He was absolutely unprofessional and so rude. Two hours we could’ve been moving wasted. All he had to do was explain to me what could be the issues so I could try to solve them or at least treat me, the customer, kindly. It costs nothing at all to be kind. I’m sickened ?Long story short I was making trip after trip to the storage unit trying to help our poor old mother out when no one else showed up for her. The last thing I needed today was an employee from this store treating me so badly. I highly recommend any other location or possibly any different company. 0/10
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July 2023 by Stephanie & Wesley Brown
Picking up was great, the drop off and next day were awful. I dropped the trailer off early and asked the yard guy if I need to go in and he said no I was good to go. The next day July 3rd I get a call I never returned the trailer and was going to be charged late fees until I returned it. The girl on the phone was rude.
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June 2023 by Alycia Mello
Rental went smoothly, employees were very kind and helpful. We are grateful for such an easy and delightful rental experience during this hectic move!
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May 2023 by Dove Autoglass
easy process, staff very helpful and friendly. Alicia was amazing help.
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May 2023 by Rey Ambagan
Staff was helpful, professional and curteous from start to finish. I had to extend the van rental more than once and all my interactions with the staff when requesting another day were 10 ouf of 10 as far as customer service. Thanks
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March 2023 by Tara Rodriguez
Rented a uhaul on feb 1st. Great customer service. However, when I returned it I was not happy with the guy I encountered next. He was neglectful, non social and made me wait forever think his name is brain. Thank god valenci was there to help hope I’m spelling name right lol he had great customer service and people skills even noticed my dads tire getting low and let us air it up. Super pleasant guy!! Thank you for jumping in and saving me from that so unhappy guy that seems to hate his job
