“I cannot say enough good things about Jayden and the team at the Yuba City U-Haul!
We used U-Boxes for our move from California to Oklahoma, and Jayden was wonderful throughout the process. Unfortunately, once our boxes arrived in Oklahoma, we ran into a major issue with the location they were shipped to. We were told our U-Boxes would be loaded onto a trailer and ready for pickup. We drove an hour to get them, then waited around for over an hour before finally being told they weren't going to be able to get our boxes to us that day.
When the manager called me two days later, I was told we would simply have to make another trip to pick them up. They weren't willing to deliver them or offer any kind of credit for the extra fuel, time, and inconvenience caused by their mistake. Needless to say, I was extremely frustrated.
I called Jayden in Yuba City because she had helped us with our move from the beginning. She immediately said she would contact the Oklahoma location and see what she could do.
Within just a couple of hours, the Oklahoma manager called me back with a completely different attitude. He was very apologetic and offered to have an employee deliver our U-Boxes directly to us the following day!
That change happened because Jayden stepped in to help us. She took ownership of a problem that wasn't even caused by her location and made sure we were taken care of. THAT is amazing customer service.
Jayden truly saved the day for us, and I am incredibly grateful. Huge thank you to her and the entire Yuba City U-Haul team. They have been fantastic throughout this move, and I would absolutely recommend them!”
“FORGET ABOUT THE REST AND COME DRIVE FOR THE BEST, IF YOU'RE SEEKING TO COLLECT A WEEKLY WHOPPING PAYCHECKKK...NOW, LET ME MAKE IT CLEAR..I'VE BEEN HERE SHIFTING GEARS FOR ALMOST 2 YEARS AND I MUST SAYY.. I ABSOLUTELY LOVE THIS PLACE..THE STAFF IS GREAT ALWAYS KEEPING YOU UP TO DATE. THE TRUCKS AND EQUIPMENT ARE VERY WELL MAINTAINED AND THEY'RE NEVER LATE ON PAY DAY...WHICH IS A
BIG PLUS IN MY CASE...I WOULD HIGHLY RECOMMEND THIS PROFESSIONAL COMPANY TO ALL SAFE DRIVERS AND CDL HOLDING DUMMIES, WHO ARE LOOKING TO MAKE SOME GOOD MONEYYYY..... SO, IF YOUR ONE OF THOSE ROADWAY REBELS, WHO CAN SAFELY PUSH THAT PEDAL TO THE METAL. THEN COME JOIN THE TEAM OVER HERE AT H.S.D... A TRUCKING INC, WHERE THEY WILL TREAT YOU LIKE A FRIEND. CAUSE IN THE END. ITS ALL ABOUT THEM BLUE FACE BENJAMINSSS............... ????????”
“I can see no reason to provide feedback on improving at this location. Supplies were stocked, crew was friendly, my hitch installation took a little over 2 hours as stated.
A pad for the bench would sure improve things.”
“The go to place for household rentals. We rented scaffolding, paint sprayer, hitch and a trailer from TCER. Great customer service and they have a awesome team here. They are very quick at loading everything for us. Thank you TCER.”