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October 2023 by Carol W.
Love the customer service I received from Kailene, she went above and beyond to help me out on 10/23/2023, she was on her break and saw that my platter of cookies fell off my cart, she helped pick them up and them while I loaded the rest of my items up in the car she went into the store and came back with a new platter of cookies. Thank you Kailene for having great customer service skills
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October 2023 by Monica P.
Love this store especially the bakery get all my cakes here! Jaela in the bakery is always so sweet and helpful making it easy to order every time!
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September 2023 by Marianne L.
If no stars were and option that is what I would give. I have never had a bad experience at any other Sams club. This store is a joke. Ordered pizza's for function. They said if they could not do it they would call back that night. The day of they said they called and left a message that could not do it. There is not a call or message on ether phone. We show up to pick the pizza up and they say they called to cancel them. Now I have 60 people that I have to feed with 30 minutes to figure something out. Do not count on this Sams club. I used sams club last month in Elk Grove and had no issues. If I lived in Yubq City I would drive to elsewhere to to a Sams club. Update called from Sams clubs parking. Little Caesars was able to take care of us in the time it took us to get there. Again do not count on this Sams club.
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August 2023 by Briajanae W.
If i could give this store negative i would. The way that this assistant manager treat me today was sickening. He watched me scan every item that was in my cart that my child was seating in and even came up to and was looking my cart and i had less 10 items in my cart and you can cleanly see on the screen that everything was clearly scanned and not only after that when i was done paying he decided to walk after me when i was already going to the door for the person to scan my receipt he wanted to me follow that very unprofessional and i felt he only did that because of my race. I've had anything like that happen to me and i was with my child. I was only person had his eyes the whole time i was checking out. I will taking this too the Better Business Bureau because this type behavior is unacceptable for a membership that i pay money for.
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July 2023 by Liz C.
This location often seems to be out of items, especially produce, BUT there's a lot of shopping convenience that other stores just don't offer. Curbside pickup is great! All staff are friendly but Keith really goes above and beyond. Keith deserves a raise. He has provided us tips on when to order to get the items we want and always checks in with us if they're running behind with getting groceries out. Sam's also offers their app to scan groceries while shopping in store so you can skip the line! Between this, curbside pickup, and customer service - this is a solid 4 star place to shop. Hoping to see improvements in their availability of produce items. This would be an easy 5 star review if they were able to stay stocked in common produce items such as blueberries, cucumbers, broccoli, etc.
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July 2023 by Winson Q.
The oxtails were melt on the bone delicious after cooking for 3/12 hours with added bock choy and carrots; wife added peanut butter sauce to it and eaten with rice. Will buy more the next time.; there is a Filipino dish with oxtails called Kate Kate and will cook it for family dinner.
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December 2022 by Joe R.
Just not my cup of tea Costco is much better at least that's my personal preference but the store is nice employees are not as helpful as Costco the store is not as organized or as clean as Costco
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November 2022 by Jacob J.
Their optical department is so incredibly slow. The ladies are nice, but please move with some sort of speed!
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October 2022 by Larry L.
Could not get my self scanner to work. I was allegedly sent a code but didn't receive it
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October 2022 by cool b.
Made a phone call to check availability on some sunflowers , And RAJ . Let's us know they had some , I walked into the store and was greeted by RAJ in the flower department, And she got me the sunflowers I asked for , AWESOME service ... thank you again
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September 2022 by Susan G.
Gas Station- the price beats others in the area but it drives me crazy that they don't provide windshield cleaning materials like every other gas station does.
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May 2022 by S B.
Not sure if we will be renewing our membership. They are consistently out of stock on so many basic items that it's become a waste of money to maintain the membership. Maybe we will give the other place a try.
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April 2022 by da n.
When it comes to wholesale clubs we prefer Costco. But we decided to join Sams club for the convenience of travel. This Sam's Club is the same as any other, but my bone to pick is with the food court. There is ALWAYS something wrong with the food court. Either running out of items hours before closing, not having a working fountain drink machine, not having a working sundae machine, taking forever for a hot dog, or only accepting cash. Every time we visit, there is something a miss. Definitely can't wait for Costco in Natomas to open up.
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March 2022 by Priya P.
Love to shop here their prices are better then Costco. Sometimes their membership is so cheap on Groupon.
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February 2022 by Vida R.
The store is good for over all. But the staff can use a little more training on being nicer. I recently moved to this area, i went and did my grocery's and when i came to check out the cashier was so rude and disrespectful. I just left everything and left.
