-
October 2023 by Chuck Jurna
Definitely would recommend to family and friends. Poodle’s supports our community, military, and first responders.Shawna Allison, store manager, helped me with an 18k necklace. The necklace was absolutely gorgeous, so I also bought a matching bracelet. I’m very satisfied with my experience and costs. Shawna was very professional and provided invaluable assistance in helping me with my selection.I also had them fix the mount and clean my wife’s wedding ring. The diamond was loose in a pedestal type mount and had fallen out (and repaired) about 10 years ago. My wife’s ring came back looking better than I’ve seen it before and the mount was fixed to keep the diamond secure.Definitely my fist place to go for jewelry. If they don’t have it in stock, they can probably get it in a day or two to help with any purchasing decisions (Poodle’s gets that it’s tough to buy jewelry from a picture so they’ll ship pieces in to just show you).
-
August 2023 by Christina Naddy
I'm now a Naddy. Went today they are so helpful and knowledgeable. They have saved us from losing diamonds. So thankful!!
-
August 2023 by Christina Juhlin
I'm now a Naddy. Went today they are so helpful and knowledgeable. They have saved us from losing diamonds. So thankful!!
-
July 2023 by Joseph J.
To Fritz and Jeff and Shawna, What a great and beautiful piece of Jewelry you especially Jeff created out of all the gold from my family and friends gold who had passed on ! It's stunning and people either stare at it or just ask is that real? And when I confirm and they hold or touch it they are amazed! So anyone reading this post that I vow you will not be disappointed by the Service, Craftsmanship,and sparkling personality of all of this crew ! As a TV Producer I have seen very cool jewelry! And now as I'm retired guy.I just get to enjoy the finer things !Thank you forever JoJo Johns..
-
May 2023 by Julie C.
They are so helpful and have a jeweler on site. I was so glad I found them. Today I had to have 2 rings cut off my fingers. Painless and the rings are able to just be resized. I highly recommend them.
-
March 2023 by Rosita
Excellent service and quality of work. Recently picked up my great grandmothers platinum diamond ring after repair. They repaired prongs to the center diamond. Upon pick up my jaw literally dropped. I was extremely impressed and wowed! My ring went from a tarnished ring that needed some TLC to a sparkling show stopper. Thank you! I’m extremely thankful.
-
January 2023 by Shirley Claire
Excellent service provided by the store manager. I bought a new watch for my husband as a Christmas present. The store manager personally set the time, boxed and wrapped the present beautifully. I knew the watch would be too wide for his wrist, because he'd recently been hospitalized and lost weight. Poole's provides free link removal and battery replacement whenever needed. We took it into Poole's after Christmas. Links were removed immediately. My husband likes his new watch, and he wears it all the time..
-
August 2022 by Tyson S.
Just want to say thank you to the people at Pooles for the outstanding service. Special thanks to Shawna for being so patient and knowledgeable. Shopping for an engagement ring can be tricky when you dont know what you're doing. Shawna answered all 50 million questions that I had and never showed anything other then kindness and professionalism. She took the time to explain my options and never tried to push me one way or the other. I would definitely recommend Shawna and Pooles Jewelers.
-
June 2022 by Rene C.
Great place to shop or browse i this store great I was greeted browse Enjoy the friendly atmosphere polite looking bling great customer service thank you for the experience really enjoyable and welcoming
-
May 2022 by Gretchen Nielson
Poole's fixed both my wedding ring and my engagement ring, the prongs were loose and I had broken stones. It was not an easy fix, but they did an awesome job on them! Now my wedding set looks brand new! I couldn't be happier with the job they did!Thank you ❣️
-
April 2022 by Sarah Dutra
Even with an appointment there was a significant wait. Helped by multiple people. Which required multiple explaining. The complimentary service of checking jewelry for fakes is nice but employees acted as if it was a waste of time when a paying customer arrived.
-
April 2022 by Tamara H.
Pooles recently helped me create a remembrance piece for a relative that past away. They did an amazing job. When I picked up my ring I let them know that my Father also has now passed away and my Mother would like to bring in his wedding band and have it sized so she can wear it. They saw how emotional she was about leaving the ring at the store. They resized it and polished it the same day. She was very happy to have it back so quickly. I would recommend Pooles to anyone looking for above and beyond excellent care in service, especially their Goldsmith Jeff and Creighton.
-
April 2022 by Amanda T.
JUST WOW! I had brought in diamonds that have been through a fire to design a custom ring. Mickie was amazing from the moment I walked in the door until the ring was finished and in our hands. She made communication flawless between phone call or text message when I needed. My ring came out exactly how I imagined. Very professional and beautiful store. Thank you so much Mickie for building that trust and making the rings of my dreams!
-
December 2021 by Konnie Rood
I enjoyed our conversation. I felt very comfortable in their atmosphere. They explained things well. Over all it was a good experience. ?
-
September 2021 by Nicole House
Feels like your family when you enter the store everyone is so professional it is a great experience. Bought a ring with them and it wasn’t up to their standards so they decided to build me a brand new one so glad to see a place put you first.
