-
March 2023 by brenda r.
I ordered a mattress July of 2022 and waited 3 month until it was produced only to have it damaged in shipping. Another mattress was shipped and it too was destroyed. A third mattress was made and shipped February 2023 and it was also destroyed. It was difficult to get responses throughout the above process with some lack of transparency. A frustrating experience all around. Ordered from another company and the mattress was produced and delivered without any issues.
-
February 2023 by Eva H
Our $9,000 mattress has a defect, one side became completely uncomfortable after 3 years of use despite us purchasing a $1,500 foundation required to support this product. We contacted the company, they asked us to send them pictures for evaluation. The defect is not visible on the pictures, but the mattress in unusable and causing a back pain. It is impossible to sleep on it. What a horrible customer service for such an expensive product. Reading other reviews, now I understand that most probably this product is not made to last more than a couple of years. Do yourself a favor and spend your money with the company which will at least stand behind the quality of their product.
-
March 2022 by Laura Jozwiak
We’ve had our mattress for 4 years. Our mattress had to be replaced once. Now we are being told our warranty would only cover one mattress replacement. And, we need to pay $759 to fix it. You’re claiming this doesn’t happen often, but why has it happened twice to us in four years. We have the appropriate support and don’t allow our kids to jump on it. It’s so uncomfortable that we often sleep with our kids in their twin sized beds.
-
July 2021 by Dorothy C.
I bought a OMI natural rubber Wave mattress topper from a local store in Phoenix. I never would have bought it to start with as I am very sensitive to smells, both toxic and non toxic, but the store owner convinced me his air chamber would remove any off gas associated with latex. That didn't work. After 7 months of off-gassing in a spare room in my house, the rubber smell was still enough to give me a severe headache and make me feel noxious. The customer service rep Claire kept repeating over and over their latex is often said to have the faint fragrance of roses, and that any smell is not toxic. She finally told me to clean it with baking soda to absorb the smell and that didn't work either. When I set on on a bed to vacuum off the baking soda, the smell of latex seeped into the bed linen. After I told her the baking soda didn't work never heard one word from her again. I have since learned that natural latex can take a long time to off-gas and it has the potential to grow mold. I would not recommend a natural latex mattress topper for anyone, but especially not for people with chemical sensitivities.
-
June 2021 by Terri L.
I have always like this Company...NOT ANY LONGER... I ordered a wooly 3'' topper ... the box came damaged, which I notified OMI, and advise I can't tell if the topper was ok until I opened it. Well, to say, I think this was a defective or damaged topper. The middle of the topper is crushed and does not have the loft or density as the rest of the topper on the sides, top and bottom. The topper sinks low with not much wool. I informed by phone and email, was told to send pic's. Again I advised I want to return, OMI said NO, unless damaged. I advised it was and OMI wanted Pic of topper. I sent pic's. NO response for weeks. I phoned several times. Received bad customer service tone and was told that OMI did not find any problems. Claire at OMI is not someone to speak with or deal with. I advised this was for someone for medical means and OMI DOES NOT CARE. I advised I would have to seek other options. THIS IS ONE OF THEM.... I advised they lost a loyal customer and there policy does not live up to what they state. I was told it would take 3 weeks at least to make. I received the topper within 1 1/2 week. I think they sent a leftover that was either defective or irregular. TL
-
January 2021 by Lana Asplund-Iszler
I have been an organic mattress purchaser for years and never regretted it! The quality of materials and workmanship has never disappointed. I am grateful to sleep like a baby on such healthy comfy materials!This company not only manufactures, but stands behind their products. I bought a rubber mattress topper of theirs through a store in Nevada City and mistakenly washed the zippered cover after some yrs, thinking 1-it was zippered to be removed 2-not seeing wash instructions nor a warning not to do so on the label. When it shrunk in a cold water wash/air dry to the point I could no longer get it on, I contacted OMI and they very kindly replaced it for me. I was thrilled and heartened by their customer service.Thank you, OMI!
-
February 2020 by Spaceman Spiffy
Purchased bedding, pillows and a wool topper from these guys. 1st sleep on all of it was last night, bedding felt almost to soft and comfy. For 300 thr cnt sheets they feel like a lot more than that. Claire helped us with our order since we are from Canada. She was easy to talk to and went the distance to help us out with our order. Thank You OMI, wife is already talking about next set of sheets to order =P
-
November 2019 by Gary Campbell
WARNING: We have been married for 50 years and this is our 5th mattress(Cal King Rossa set) Within 3months there was indentations and within 6 months the mattress looked like the one we replaced that we had 10 years. It is uncomfortable and has been causing back pain. The company has not been helpful at all. DO not buy this product
-
July 2019 by Suzanne Simms
Very uncomfortable on the back despite the luxury high cost! Equally troubling is that the chemical/latex smell never subsides.
-
March 2019 by Atwater Mattress Central
Most Organic Mattress on the market
-
October 2016 by G G.
the spring mattress is soooo uncomfortable and expensive! there is no support, only the edges have good support.
-
February 2016 by Rosy T.
Buyer Beware! This company does not stand behind their products. We had a problem with our expensive bed and customer service was not only rude but completely unwilling to help us. They misrepresented the characteristics of the bed when they sold it to us. Their website doesn't acknowledge the deficiency that they have admitted. I have had other organic natural beds from other companies and have been completely satisfied.
-
October 2014 by Michael U.
Organic Mattresses Inc (OMI) helped us resolve a problem with a questionable mattress retailer. They didn't have to do this, but their commitment to customer service helped us out in a very big way - thank you OMI. The next time we need a mattress, we'll be looking at OMI first.
-
March 2014 by Melissa G.
OMI is a certified organic mattress factory. They provide mattresses to stores that sell organic products across the country. Their website has a store locator, so you can find a store in your area.