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January 2024 by karm singh
Rude not friendly at all don’t come here there customer service is a zero.
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December 2023 by Stacy R.
These people are terrible I've been with them for years and never had problems with them until the last couple of months I am diabetic and need 33 units a day they kept only giving me one pen at a time come to find out thank you to Sutter pharmacy they had been billing my insurance for 6 pens and denied me my insulin I switched all my stuff today they are rude and heartless
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December 2023 by Nettie Reay
They deliver all meds on time
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August 2023 by Roxanne D.
I have been a longtime customer of Riverside Pharmacy in Yuba City California. I was just following up on phone call I made early yesterday evening. I was talking to the young lady on the phone and explaining that I was following up on some medications . She very rudely cut me off & said that they will be delivered today. I was polite and said thank you. But she didn't need to cut me off while I am talking. In all my years of receiving or providing customer service. I have never Rudely spoke to someone regarding if she thinks my phone call isn't important. I hope that the owner trains his employees to have the utmost respect & excellent service better in the future. Otherwise I will be happy to train you because I have won many awards for my excellent customer service.
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March 2023 by Caleb Bunch
The lady in there is so rude. She told me today over the phone that she would not order my asthma inhaler because she doesn't think I can afford it..... I need this inhaler to live and she wouldn't even order it for me. Then when I asked why she was being rude, she said "Do you want your inhaler or not?" I've never experienced this level of rudeness. Or have had my medicine held over my head like that. Evil woman right there
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November 2022 by Faith T.
The Dr. Called in a prescription for a client, so we knew it would be a few minutes before it would be ready so we did some running around about 30mins, but when we got there to pick up the prescription the attitude little girl working the front counter says give us 30mins ok so I stepped outside, I went back in about 20mins and walked in and the girl at the front counter says I told you 30mins I said hasn't it been about that she said no about 10 more mins, really there is nobody in the store and your on your phone sorry you had to get off the phone... went back outside and waited 10mins went back in she got the meds rang it up and I grabbed it and walked out no words to say... this is the worst pharmacy I have ever seen or been in the girl really needs to work on her customer service, my client said she will change her pharmacy...
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May 2022 by Caleb B.
They talk to me like I'm an idiot and they have contradicted what my doctor has said and refused to give me meds my doctor prescribed because they said I shouldn't need them, also they have told me the ordered my asthma meds and didn't. Huge waste of time and rude people
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May 2022 by Amy F.
These people are the most unprofessional unpleasant people to deal with. DO NOT USE THIS PHARMACY
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May 2021 by Carrie Cheney
I have been going there for years and new owner took over and is very rude. One staff member is extremely rude and has no customer service skills at all!!. I only go there cuz close to house. . Looking for new pharmacy. I never get a thank you or your welcome and looks like they all hate being at work. The one girl who now works in back just puts you on hold with out asking and has hung up in me . I don't recommend them at all!
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February 2021 by Gail A.
In for first Covid Vaccine today. Pharmacist called yesterday to schedule. Very pleasant conversation. Today (day of dose), everyone very nice, accommodating and helpful. Would definitely recommend.
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September 2020 by Deborah N.
Pharmacy and pharmacists are rude unkind lack of empathy disrespectful . honestly I believe they don't know they are serving patients not just customers. This is an experience that I will put behind me and try to forget . I felt as though I was accused of awful things I was yell at as if I was a small child and too ignorant to understand. The woman behind the counter female pharmacist is rude and disrespectful and rolls her eyes has no phone manners. The male pharmacist is hyper aggressive almost to the point of challenging you . When I 1st started with this pharmacy I watched a lady become very angry she was yelling she was crying . If I only knew then what I know now. I have transferred all of my medications to a pharmacy in a big chain which I said I would never do but anything was better than dealing with the disrespect rudeness lack of empathy and watching how they treated other patients in the same manner proved they are just bad business
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November 2019 by daljit thind
I decided to come to this pharmacy for the first time since the ownership changed only because it was right next to my doctors office and I was in a hurry, the first thing I hear is this some bald guy who to me looked like a manager yelling at the employee over some work hours and there’s customers standing there as well. Talk about being professional and respectful to your employees. I decided to just walk out because if a manager can treat their own workers like that, imagine what they’d do to their customers. It really shows how this local business that we all loved when the previous owner was here has turned into this mess.
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August 2019 by William Crump
This place is absolutely horrible. Rude customer service, slow to fill prescriptions, and after numerous requests they still haven't sent the info that my Dr asked for. If I could give it less than one star I would.
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April 2019 by L J.
Absolutely the rudest people and most unreliable pharmacy I've ever dealt with. Will never use them nor would I ever recommend them.
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October 2018 by Will R.
This place is awful. They are the rudest most incompetent people. You should actually go in just to see how awful these people are. I have seen them be condescending and rude with so many people while waiting for them to find my prescription. People who are trying to work out medical issues (with legitimate questions) and these people are nothing but cold and dismissive. Manager right there, does nothing. Unreal.
