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October 2023 by C R.
This place is an absolute joke. Every month I have to deal with this place and I always dread it. The ladies at the counter are incompetent at best. Prescriptions are never ready, its not unusual for them to be "out of stock", they are anything but customer oriented. They don't communicate at all if there are any issues...It's a guessing game with them. This is a pharmacy but it's ran like a fast food chain. Someone should inform them they are providing in some cases life savings medicine and not cheeseburgers. Some professionalism should be expected.
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May 2023 by Ronda K
WARNING! DO NOT DO BUSINESS WITH THIS PHARMACY!!! They are not honest! So arrogant and rude. They DO NOT pay their bills!! STAY AWAY!!!
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April 2023 by Rinda K.
warning! do not do business with this pharmacy!! so rude, arrogant, and unprofessional!!! beware of this pharmacy, they do not pay their vendors!!! i can't stress enough, do not do business with this pharmacy!!!
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March 2023 by K S.
I know there are a lot of bad reviews for this pharmacy, but I had nothing but a great experience here. Robin was very attentive to my need to get a new compounded prescription filled quickly before I went on vacation. I received courteous and attentive care with a quick turnaround to getting my medication.
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February 2023 by RikkiSuz
Super nice and helpful staff. I called in a not so nice mood, to say the least, regarding an issue with a prescription for my elderly father called in by attending physician at Marysville Hospital emergency room. I spoke with pharmacist Sydney, who went above and beyond to help me. She actively listened and sympathize with my situation. Although she was already off the clock, she contacted the hospital by phone and got a new prescription approved for my father saving us from having to endure another emergency room visit. After this experience I too will be using Franklin Pharmacy for any future prescriptions I may need.
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January 2023 by Joe Koons
No worse than any of the big chain stores. The biggest problem is getting prescriptions filled in advance on web site. I want to make sure my pain meds get filled on time since you have to get a refill every month and if your medication happens to end on a weekend you want to get it to the doctor early. On the pain medication front they are one of the few places that will fill narcotics. I could not find a single pharmacy that would accept a new customer in the city. So kudos to them!
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December 2022 by Nick Sharma
Dont trust them, they are LIARS..my wife ordered medicine yesterday(Thursday), over the phone they said 45mins...when we went there its not ready, so we told them np we'll come back tomorrow.. today(friday) at 4.30pm told us to wait 20mins... we waited at pharmacy 30mins, after 30mins they said we ve only half ready, take half today and half monday we said ok, tech went back after 5mins saying sorry we gave it to someone else... WHAT???-Tech just said wait 20mins-Then half ready- Gave it to someoneThey dont value your time n healthThey did that on purpose now Friday 5pm, we without medicine for 2days already and they booked us for the weekend too now we ve to start again somewhere else on Monday...All their techs dont sound professional either, dont waste your time at Franklin pharmacy
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October 2022 by DeeDee Carreon
Probably the Worst pharmacy I’ve dealt with. On more than 1 occasions I’ve been told my prescription would be ready within the hour. When I return, they tell me it’s still not ready. One occasion I came back 3 times in separate days just to be told they don’t carry the medication. Another occasion I was horribly sick waiting on my medication. It took them 2 days to fill an antibiotic. I will never return. I would not recommend to anyone.
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October 2022 by Kevin M.
By far the worst in town that I've used, I don't like being lied to, to put it blunt fir the past two years issues after issues with their pharmacist, telling one thing doing another and customer service issues making it seem as the customers fault
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September 2022 by Mark E.
I've only gotten children's covid vaccine's here so can't comment on other services, but we had two great experiences with the pharmacists administering the shots. Our child has an extreme fear of shots and needles, and while she fought and screamed during the first dose the gentleman was kind and talked to her the whole time. That made her much less scared going back for the second dose, and she didn't fight or scream at all. I'd recommend this location for children's shots.
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September 2022 by Julian Carreon
Made a prescription order at 4:00, went to pick up at 6:30 told me to wait 30 minutes then after I waited told me they were out of stock
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August 2022 by Aman D.
The staff is very disorganized and it makes me question if they are an actual pharmacy. They never send the exact amount of pills listed on the bottle. Makes you wonder if their pharmacy tech can even count or is stealing pills from innocent patients. It's a constant battle trying to understand their staff, is the medicine ready or not? Yes it ready, get there and the medicine is not ready. Idiots seem to be working here.
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August 2022 by Rick Tucker
I do not know how they got my number but every freaking week about three times I get a call about prescription be filled and ready to puck up I do not use these type I have Kaiser when called about situations they said they would remove my number I should just go pick up and hand it out to the general public they all seem that they would not mind
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August 2022 by J Singh
Local Pharmacy. Great Staff. Great Customer Service. Deliveries are always on time.
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July 2022 by Karina S.
The worst pharmacy ever. DO NOT GO HERE. The girls in the front are ridiculous and have no customer service. A bunch of punjabis who don't know what they are doing. They need more experienced individuals here. Please go to Walgreens or even Walmart pharmacy is much better and all of them have so much experience. I honestly don't know how they are still in business?? How do you even run a business, yet are a clueless lost person inside of the pharmacy. I recommend making the drive to walgreens or walmart. Please save yourself the time. No wonder this place has so many bad reviews.
