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March 2024 by Brad Gonzales
No communication, no timeliness and not people of their word. I expressed that I absolutely needed to be kept in communication because of my schedule (I drive a semi regionally) and never got calls until 2 hours after I called them twice just to find out they didn't do what they said they would do.
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March 2024 by Bhupinder Kooner
Best company in town!
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February 2024 by Ashley
I am disabled and with all the money I saved up I bought a car from them and it wouldn't pass smog. Now I have no car and no money.
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February 2024 by Brian Hildebrant
Bains Crew stepped up and got a major recovery taken care of with no muss or fuss. They had the right equipment, training, and knowledge to accomplish everything we asked of them. Great Job will use again! Recommended.
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January 2024 by Eric91611
Literal thieves do not do business with this company. Had an extremely bad experience with one of the employees. Will never do business with Joseph or this company again and recommend the same to anyone else considering using their services.
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December 2023 by DeeCee
Nice tow truck driver. Unlocked my car, got my keys out! Thanks
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October 2023 by Brett March
I called to see about working with these guys. I told them that I have experience and they called previous employers to prove that. This guy Jesse, still low balled me at starting wages.. ( light duty pay wages mind you) , saying he needs to see how I work before I get more money. Ok... understandable.So I think k about it... and I went ahead and started with them as a heavy duty operator. All the while I'm not even sure I'm gonna stay with them. It's gonna be a day by day scenario. We'll come to find out Jesse tells people what they want to hear in order to get what he needs out of them. I saw right through his act of compassion which most people fall for , but I'll tell you guys keep diligent. Watch out for this guy and those like him!So, since they started me at a wage I knew I could make in lightduty towing, I had to leave.When dealing with this kind of thing one needs to leave and not look back.Tow operators don't let companies low ball you, you are worth getting paid for your knowledge and for the long hours and hard work you provide.Be aware, if you work here, demand the proper pay from the start, dont Jesse cheat you. Be safe and take care!
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August 2023 by Cali Lifts
I highly recommend Bains Towing to anyone in need of reliable and professional towing services. Their friendly staff, timely response, and excellent service make them a great choice in the towing industry. Whether you're facing an emergency or need a vehicle transported, Bains Towing is the go-to company that you can trust - Dail Trucking
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July 2023 by Amélie P.
Professional service you can count on. I highly recommend Bains Towing & Recovery. They have been kind enough to help me with a flat tire when I was in a rush to get to my destination. They provided sound advice and did the work swiftly. I would use their services in a heart beat again.
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July 2023 by Laura Ontiveros
I needed a tow truck this afternoon after my car broke down. I called two other local (Yuba-Sutter area) tow companies & both were going to be over 2 hour wait time. I then called BTR- they told me they could have someone to my location in 30 minutes or less. My car was on the tow truck within 15 minutes of my call! Josh, the tow truck operator, was very courteous & took great care of my car & getting it to my mechanic’s shop. I will definitely call BTR the next time I need a tow!
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May 2023 by william Hernandez
Overpriced I got charged 1100 dls for less than 30 miles they take their time cause they charge hourly sorry but it’s the truth
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April 2023 by Jennifer G
We were in an accident and our travel trailer was totaled. Randy came out and towed our trailer away to the BTS yard. He met us the next morning (on a Saturday), let us onto the lot, and helped us recover what we could from our wrecked trailer. He was a gem and made a difficult situation a little easier. BTR has a professional & considerate crew. Highly recommend.Service: Special vehicle towing
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March 2023 by Rico
Use anyone but Josh very rude an unprofessional over a simple miscommunication
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February 2023 by Bonnie Bailey
Thank you so much to Brandon from Bains Towing and Recovery, truck 93! He came out quickly to assist during his own dinner and persisted in getting into my vehicle that was difficult to get into, and in the cold too. He was also super, duper nice! Not sure what we would have done without him, because none of the other avenues for help were working out. Extremely appreciative!Service: Car lockouts
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December 2022 by Michael Johnson
These have got to be some of the nicest most compassionate people in the industry. I recently rolled my truck and travel trailer and literally every single person I had contact with there is just beyond willing to help and customer service is above and beyond. I even had one of my nice watches fall out of my travel trailer due to the trailer being open and falling apart. The driver could have very easily left it, kept it or tossed it back into the rubble but he chose to hang onto it until the next day and let others know he had it and to make sure I knew so it would get back to me. It's something insurance would cover yes, but insurance can't replace memories attached to the watch so I was very grateful. Just and all around great experience with this company. On a side note they have super nice equipment from what I could tell, it was night when they picked up my stuff but looked new and clean. The yard when I visited to go through my wreck was very clean and I was helped immediately. The young lady in the office answering the phones truly has wonderful customer service. Thanks again Bains Towing & Recovery-Johnson Fam when it mattered mostServices: Car towing
