Valero is a business that offers a mixed experience to its customers. While the staff is generally described as friendly and helpful, with good customer service, the pricing and presentation of their products can be frustrating for customers. The gas prices at Valero are consistently reported as being the highest in the area, with customers finding significantly lower prices at nearby competitors like Pilot Truck Stop and the Indian Casino. This has led some customers to feel that Valero is "gouging the customer" with their high gas prices. In addition to the high gas prices, the lack of clear pricing and labeling on the shelves and in the coolers makes it difficult for customers to know what they will be charged until they reach the counter. This lack of transparency has been a source of frustration for some shoppers. However, the business does have some positive aspects, such as a variety of items to choose from, a slushie machine, and a microwave for customers to heat up their purchases. The staff has also been praised for their friendliness and for occasionally providing small freebies to customers. Overall, Valero seems to be a mixed bag, with customers appreciating the good customer service but frustrated by the high prices and lack of transparency.
