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March 2023 by Angela C.
We've been banking here for years and I just need to give a shout out. Brennen gives us exceptional service. He is patient, knowledgeable, friendly, helpful, finds what we need when we need it. At a time when other banks are diminishing their face to face service, I'm appreciate someone who knows what great customer service is. I recommend this Wells Fargo location all have been intelligent and helpful and Brennon is over the top. Thanks from David and Angela. We appreciate you guys!
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December 2022 by Jean K.
Good place to get foreign currency. I called ahead and my money was ready to be picked up as promised. Fast service, decent exchange rate and no extra fee.
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April 2022 by Kevin P.
I have banked with Wells Fargo for 10+ years. I have never had experiences with any location like I have at this one. They base decisions based on your color and if you appear to have money and act totally different once they realize you have money. In my most recent experience the Teller questioned my credibility as to who I was , and why I was a depositing a check from whom I was. This is after banking with Wells Fargo for 10 years, financing multiple homes and vehicles, and holding large sums of money. I have had issues with basic deposits and even with notary services at this location. Wells Fargo from my experience is a good company, but the Wells Fargo location on 20375 Yorba Linda Blvd, Yorba Linda CA 92886 is not a good bank.
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July 2019 by June S.
The first impression and feeling at the Yoba Linda Wells Fargo branch was not good. The service manager female employee responded to the customer with a suspicious impression, and the cash withdrawal process took more than 15 minutes. I have no problem with my bank account.
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June 2019 by Rosalie B.
When I visit Wells Fargo Lakeview Center in Yorba Linda I feel like I'm visiting friends. They are sincerely value their customers and provide outstanding professional service in a courteous and friendly manner. I especially want to thank Alex Aguirre/ Personal Banker for going above and beyond to provide me with documents and copies that I needed. It was no easy task and Alex was happy to assist me. Thank you Alex and The Wells Fargo Family!
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February 2019 by Dee I.
Tellers were on point friendly and welcoming! No crazy long lines or waiting on a Friday at lunch.
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August 2018 by Julie F.
Customer service is good here. The only reason I take away one star is because they took out the outside trash can they used to have by the door. I use the ATM sometimes when they are not open so I can't go inside. An employee said they took it out because people were putting trash on top and not inside the can. Well ya, because the tiny hole on top only fits a few tiny papers, that's why you had people doing that. The correct solution is to replace it with a trash can with a bigger hole to fit things in, not take out the trash can entirely. Just disappointing. Please consider bringing one back for outside. Establishments should have trash cans for the people that use those establishments especially.
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September 2017 by Amber S.
This bank is starting to fall apart quickly. As a small business owner I use the ATM to deposit checks weekly and if I was a betting woman...I'd be a millionaire because the machines are so archaic that they hardly ever work. They lose checks, misread and send back checks almost every time. What should take only 2-3 minutes turn into a 20 min stress situation at best. I have complained several times at this location and I get it...I don't have billions in their bank so I guess no loss to them but today was the last straw and now I'm leaving as a PMA customer after 20 yrs. Service your machines...they operate about as well as your stagecoaches would today. Not too efficiently!!!!
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April 2017 by Lori L.
Ran from my house to rush to make a deposit at this location. Yay! Made it with one minute to spare! Whew! It was 3:59 and they close on Saturday at 4:00. Just got out of my car to run inside to do my single check deposit. But the manager was just coming out of the door and locking it behind him and was rushing to his car parked next to me. I said.. oh. You are closed. HE looked at me and laughed and said ya we close at 4 and turned on his car. ( ok so I happen to also work for a financial institution and KNOW it takes a few minutes to balance teller drawers and checks) I hope he enjoyed his party he was in a hurry to get to! NICE CUSTOMER SERVICE! ( my credit union opens 5 minutes early and closes 5 minutes after closing... guess I'm spoiled)
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July 2016 by A D.
Every time I come here, I have came several times in the passed two years, the tellers seem slow. Slow service indeed. Half of the transactions need a managers attention, but it is due to their incompetence to process transactions. Two or three tellers and three or four customers, why must it take me 10-15 minutes for s deposit. Their dialect did not come across as professional either. This reminds me why I choose to drive out of my way to go to the Brea branch on State College and Imperial HWY.
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July 2016 by Monica A.
Love this little branch of Wells Fargo. Very friendly and helpful each time you visit. Old fashioned personal attention. Once they know you they remember you the next time. Mayra has been our personal banker for a number of years, first at another branch, and we would just follow wherever she was. Just great!!
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July 2015 by Goin C.
SUPER friendly staff ! VERY accommodating to my twins ! They make an effort and getting out from behind the counter to talk and chit chat with the kids ! Love going in there , I have a business account , and I am opening a personal one there as well ! The bankers are so knowledgable , and remember little details about the business and me the minute they see me amazing customer service !
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December 2014 by Ken E.
I have a business account here and each and every time I go into the bank to make a deposit, I'm asked if I can open a personal checking account. And each time I say I'm happy with my credit union. Please stop asking....or I'll close my business account and open it elsewhere.
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May 2012 by Schel H.
So you want some one of the best locations for Customer Service? Well this is it. They take this so far as to call you a couple of days after your visit to check how the service was. EVERYTIME I HAVE BEEN HERE! PRO TIP: Park on either side as both entrances are open! There is almost never a line of more than one person. They also have coffee, water, and sometimes cookies or another snack here too! The staff is super friendly and the Customer Service is taken to the absolute highest levels. So if you want a great location to do some banking, well this would be the joint to go to!