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November 2023 by Nida L.
Can't even give this place 1 star. I drove up 5 min ago and Alfonso immediately started off rude with me. He had me move my car over to the other lane (not sure why- there was 1 car ahead of me) and asked if I had my key card for my Tesla. I said no but i can keep my phone on and he said that's fine just stay close by - i then asked him to vacuum the baby's car seat well because of all the crumbs - he said "the vacuum is in the price we already vacuum it" ok thanks - just had a small request. i barely walked in front of the car and he couldn't turn the car on so he asked me to turn it on and he said ITS NOT ON! jumped out and said i'm not washing this you can go. I was so confused - i've gotten my car washed plenty of times with the phone on. Just because you had a bad day, Alfonso and chose to be rude to me, doesn't excuse you from your behavior today. I will be reaching out to the Better Business Bureau as well and will not be returning. Absolutely horrible customer service.
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October 2023 by Mr H.
Waited in line for about 15 min with no one checking cars in. Just sitting there wasting diesel. Finally this guy comes out and rudely said your truck is over 7ft 6 you have to go else where. Funny thing is they do not do any hand wash at all here when the sign by the street says 100% hand wash. Hmmm if they lie about that what else do they lie about. Needless to say I didn't get my truck washed at all here because they don't have a hose and bucket for someone to do a hand wash. O well I guess there is others out there that would like the business. Keep in mind these tunnels with the brushes slapping your cars will scratch them Hence why I always have a hand wash anyways done. A lifted truck also forces that too because it won't fit in the scratch tunnels
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October 2023 by Michael T.
Probably one of the better car washes in the area. Come early because they get busy and what we learned is that they're more thorough when it's still slow.Other reason that this is our favorite is because Real Tacoz is a few feet away. Check out our review for the place.
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September 2023 by Cammi E.
I've been going to riverbend off and on for many years. They do an ok job but the customer service isn't worth it. I can't give money to a business that clearly doesn't care. When I started going there a couple of decades ago it was great. But over time it's degraded to a sh!t show waste of time. The last few times it's taken over an hour and a half. I only go when I have unlimited time. But the last time I went I literally sat in my car ten minutes waiting for someone to come help me. The cars in front of and beside me were sitting unattended with the doors open. I took this as a sign and after ten minutes I backed out and went down the street to Anaheim Hills Car Wash. I'm done giving riverbend chances to do better.
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August 2023 by Mat E.
Found a my new local hand car wash spot! Did the chief executive plus and can say that this was better than some detailing spots I've been too. Seems like they are short staffed so wait time is reasonable also the fact that it's so hot out here so give these hard workers a break. This place deserves higher ratings, Will come back every time! Thank you!
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July 2023 by Blanca Cruz
Really great service! And good prices! Left some slight water marks on the body, hardly noticiable. Except on my sunroof, the sunroof was covered in them which i found weird bc none of my other windows had water marks on them, not sure if they charge extra for sunroof services or what lol. Overall pretty good tho for the exterior. The interior was very well vacuumed!
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July 2023 by Jim Dailey
They do a good job but it takes forever.
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July 2023 by Jimmy Watermelon
Classic car wash. Always a good job
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February 2023 by Payam Rad
They're good. Nice detailed job for a decent price.
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January 2023 by Daniel T.
Alfonso always takes care of my rigs. Doesn't matter how dirty; I drop off and have always been satisfied with their work. I have been coming here for 20 years and will be a customer for life. All my rigs are ceramic coated and the care they take keeps the coating fresh and paint shine deep.Most recently, my truck sat for 10 days while I was on vacation in Breckenridge, CO. I then de-iced it and drove it 13 hours directly back to Yorba linda. Alfonso recommended a mini detail as it was a MESS. $135 was a no brainer. They spend 4 hours on it and it looks better than new. Love these guys!
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November 2022 by Sue L.
I didn't get to experience it during my first and second visits due to an early closure on the first visit (despite my calling that day to confirm hours) and a late start (like an hour late) on the second visit. But the third time was quite the charm! Granted my car is easy to clean since it's brand new, but they did an excellent job on both the exterior and interior. They did forget the air freshener, which I find to be a common mistake at car washes. Since I am firmly decided on using only hand washes on the new vehicle, I will be frequenting Riverbend Hand Car Wash as long as my washes continue to be solid....when I have cash, that is. They strongly prefer a cash tip, and don't simply give cash back on credit card payments like all other car washes will do without any fuss. Unfortunately, I don't regularly keep cash so this is a major inconvenience for me. Given the above-mentioned flaws, I can't fairly give it five stars, but it's a solid 4 for now. The flaws seem rather easy to rectify though: * enforce reliable hours * reliably include requested air freshener * reliably allow customers to tip on the card without any fuss, like all other service-oriented businesses do Ultimately, they took delicate care on my new sport utility vehicle, and that's what I care about the most in a car wash. Fresh and whistle clean, thank you. The hours are 8am - 4pm...more or less (in my experience, less). Bring a cash tip.
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November 2022 by D Lin
The wash and drying were nicely done. Workers were doing a great job. Came in Monday afternoon; it was over an hour wait. But, at the end, it was worth it. Was told that typically Tuesday is a lighter day.
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November 2022 by Usc T.
Eight years ago I posted a review about how great this car wash is. I said it's the best in Orange County. I had a big, black Yukon Denali and it was always clean and spotless when I drove away. Now I have a smaller black vehicle, a Jaguar I-Pace. This morning I came in for a Riverbend Special wash at about $25. It's basically the Executive Wash without the spray polish and air freshener. I don't need the polish on this car as I paid for a polymer coating when I bought it. I admit I don't need to go to the car wash as often as before. I either air travel for business or work from home. But that shouldn't matter. I was really disappointed when I was called over to my car when they were finished. The windshield still had bug and water spots. As I walked around the car I saw many more water spots on the surface, and more dirt to clean , as well as bug/dirt spots on the roof. Again, this rarely occurred years ago. I had the guy go around and clean everything. I spoke to a senior guy who's been there since I started going to the car wash and his comment: "They are new". There were four guys cleaning the car! And, if they are "new" and in training the he should've inspected the car before I walked up. For the price I don't believe I'm getting the value. I'll likely give them another shot, but if the work isn't done as I expect after so many great years I will be going somewhere else.
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October 2022 by Adam D.
I have been avoiding coming here, because of the poor reviews. However, it is so conveniently located for me, I figured I would give it a shot. They did a very poor job, especially considering how long it took. Super long wait, but not because of attention to detail or hard work. Just because they were very short-staffed. They left waterspots all over my car, gunk on my windows that was not even cleaned off at all, and fingerprints and dust inside that showed areas they didn't even wipe at all. Overall, just a plain lazy and unacceptable job. Also, rude cashier staff. I asked if I would be able to get cash back so that I could have some for a tip, and she said "what, you didn't bring any?" No smiles. Like I was bothering her by giving them my money.
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October 2022 by Gman G
They didn't catch all the water spots. Otherwise not bad. I'll go again. And at least they didn't damage my car like the other car wash off Weir Canyon and Santa Ana Canyon next to the old Starbucks.
