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November 2023 by John Ismagulov
VERY POOR SERVICE BY GENERAL MANAGER PAUL !!!! JUST CAME TO PRINT THE STATEMENT AND HE MAKE BIG OF A DEAL !!!! I UNDERSTAND IF IF BUSY AND OTHER PEOPLE WAITING NO WAS NO ONE ??♂️??♂️??♂️??♂️
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September 2023 by Emily Wilford
bankers are not friendly not willing to help. had a quick fix and was told i couldn’t be helped i drove over to anaheim hills and it was a 5 minute fix. won’t be coming back.
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June 2023 by Kelly C.
I needed to open a checking account and Elizabeth was so informative and sweet. So professional and made the process seamless and enjoyable. I have had some trouble with banking issues in the past and thanks Elizabeth I think I am on my way to getting things up and running again. Kelly C.
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May 2023 by Kevin Lara
Personally my girlfriend felt discriminated here with this location. My girlfriend is a foster who had shown up at this place hoping to open a bank account but they had denied her 4 identifications and demanded a utility bill to open an account. Which versus if she was the same 19 year old foster girl who had shown up there they would have easily helped her out. They did not try to help her with the lil sympathy of her being a foster child who does not talk English whatsoever. But when we go to anahiem THEY EASILY HELPED HER OUT . People can feel the way the want about my review but if your not white and trying to get some serious help DONT COME HERE. GO ELSEWHERE TO AVOID THE KAREN MANAGER . My girl was Foster no English or papers. But she did have her 4 identifications and money to deposit and NO HELP SADLY OTHERS LOCATIONS WERE FANTASTIC. Cant describe how I feel as a husband to my baby mom. THANKS TO EVERYONE LETTING ME SHARE MY PART NOT HERE TO ENGAGE BUT TO PURSUE AWARENESS.
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September 2022 by Ali Z.
Paul the teller at the front for very rude and not helpful at all. Wouldn't let me make a deposit with out my ID but I had my debt card. Not helpful at all
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August 2022 by Max Mabazza
No real complaints. A bank is a bank, but I’ll mention that I asked for a blank check here a couple months back and paid $2 or $3 for it. I’ve written like one check every 5 years, so I figured “whatever.” Went to another branch the other day and it was free. They didn’t even mention waiving a charge. I’ll just avoid this branch to prevent getting nickel and dimed.
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May 2022 by Aisha S.
I recently happen to visit this branch. Brian Ellis helped me that day. He was super welcoming and thoroughly answered all my queries. The signup process was super simple and easy, especially for a beginner. A very calm, clean, and tidy place for a bank.
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December 2021 by Charles Wilson
Been using it for years very niceall my money is there
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November 2021 by C1x J.
The whole entire staff here is awesome. One staff member in mind is Emily. Emily C. Is so helpful...I got my debit card stolen and she helped me get a new one. She's super socially inclined and just a huge pleasure. Thanks for all your help.
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August 2020 by Michelle S.
Went to the ATM and tried to pull out $100 from my account. It subtracted $103 from my account but yet on my receipt it said this machine does not give cash right now. So I'm out a $100 and the bank is closed. I tried calling and nobody answers. What do I do? It took the money out but I do not have any cash!!! So irritating!
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July 2020 by Brandy Walls
This branch is temporarily closed. Thanks for the wasted drive.
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May 2020 by Juliet C.
They only have one teller every time I go there. And they don't let you go in even though there's designated spot that is empty inside the bank. They tell u wait outside in the sun. They should at least have two teller helping customers. Coz the other one is only for opening new account. So if transaction takes a long time due to one teller only then there's going to be a long wait all the time . And shorter hours makes it more difficult!
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March 2020 by Jade F.
Went to withdraw a roll of quarters 11 am. Sign says hours 9am -4pm and they wouldn't let me in saying branch was closed even tho they had 3 people standing around inside doing nothing just laughing and playing around
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January 2020 by Grace C.
This particular branch is a bit further for me from home, but it's convenient in being on a major street with a good amount of parking. Located in same center as Sprouts, Starbucks, See's Candies. I've done mainly quick bank teller transactions (e.g., deposit, bank transfers, withdrawals, etc.) and ATM transactions. For other visits, it has been about general account questions and an attempt to move my auto loan from a different bank (thanks, car dealership) to Chase. Chase couldn't help me since an auto loan is considered small money to them, so I'm still stuck with the other bank. But, I appreciated the staff/employees in answering all of my questions, making phone calls to see if they can get the loan moved, and being honest on how the loan rate would likely increase if I absolutely really wanted to move te loan. A little disappointed that despite the number of accounts I have with them, that they wouldn't have been able to at least give me the same rate, but, eh, that's bank business. Will continue to do my small transactions, but may hit credit unions next time for auto loans.
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September 2019 by Bob Massey
Chase is my bank. This branch was great. Short line means short wait. Cheerful and friendly staff surely makes a good visit great.