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June 2024 by William Cook
Ridiculous charge per hour rate. Small town dealership charging more than city. But did cheese less than quote. Hence better rating stars.
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January 2024 by L M.
Unfortunately there is no lower rating for this dealership. Woodland Motors I am writing to express my extreme disappointment regarding the customer service and communication I recently experienced at your dealership. As a customer, I believe in open and transparent communication. Regrettably, this aspect of the service was lacking throughout my experience. I believe it's essential for a dealership of your caliber to prioritize effective communication to enhance customer satisfaction. Everyone was lined up and eager to help when they heard that we were looking to purchase multiple vehicles from the dealership 3 or more to be exact. After our conversation sales team said they were on it. After that there was no follow up, no text, no call, and the worse part, most of the vehicles were on site. 2 different salesman both same outcome. DO NOT waste your time. Vehicle Purchases are time consuming and hard enough as it is, highly suggest you take your business else where. One phone call a few days after this terrible experience and a different Chevrolet dealership delivered on every front. price, quality, honesty, follow Through. Think three times not twice before going to WOODLAND MOTORS!!!!!
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December 2023 by Elizabeth J.
The professionalism of this business is unsurpassed. It was easy to setup an appointment, received confirmation of my appointment, did what I wanted done to my car and efficient. Marco is great, honest and professional. I trust they will take great care of my vehicle.
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November 2023 by Scott S.
Great dealership. I flew up from SoCal to purchase a Denali pick up. Best price and service in the state. From Marcus the salesperson to Kori, Jimmy and the owner Mr. Vanderbeek. Quick and easy sales/finance process. The helped me maximize the incentives. Definitely recommend this dealership.
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November 2023 by Kevin B.
Fantastic customer service, very professional, courteous very knowledgeable about everything needed for my needs. Thank you for hiring great employees.
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August 2023 by Lisa S.
Read this first- there is always an one off but after the way I was treated I know this is their standard. When I first arrived I wasn't sure if you stay in your car, like other places or get out. No one came out, no big deal, so I went inside. There were 3 workers in Service and no other customers. The staff was talking and continued their conversation while I stood there. Several minutes later they told me someone would help me soon. They finished their personal conversation and than helped me. After a diagnostic test they were able to find something off in my car, I went for a strange sound. I was told they could not fix my car without pulling the car apart and I would have to pay for approximately 12 hours of labor even though its under warranty. Than even though they found something wrong they charged me for a diagnostic test, which is against their policy. DO NOT BUY A CAR FROM THEM. They are greedy and money hungry. They will screw you over. Go to any other place. After talking to the service manager he hung up on me!!! They are rude with bad ethics. I would give them 0 stars if I could it was that ridiculous.
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April 2023 by Nathan H.
I'm not usually the type to write a review but my experience here was that bad. I recently got a 2015 Cadillac Escalade and brought it here for an oil change and for them to take a look at a few other things. They had my car for weeks and only did an oil change and tire rotation. They claimed they're still waiting on parts for the other repairs but couldn't give me a date on when they'll arrive just that they're on back order. I had to keep calling for updates as there was very little communication on their end. And they would tell me only one service advisor knows what's going on with my car and I have to wait for them for an update. Finally they let me pick it up and said they'll call when the parts come in. I brought it back to them a week ago and they said it'll be 11 hours worth of work. A week later it's ready but the only reason I found that out is once again I had to call. When I pick my car up there is grease stains all over my carpet and interior. And my service suspension light is on which they were suppose to fix. I planned on bringing my car here for years to come to be serviced but I will not be coming back.
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July 2022 by Miguel L.
I run a shop locally and Parts Dept. always efficient. Reliable crew and friendly. My first place for GM parts.
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June 2022 by Larry B.
Because we were buying an electric car that was in high demand, we did all of the initial legwork over the phone with our salesperson, Vinny. He was great and walked us through everything. The car we purchased came in on the day he said and we went down to the dealership to finish up. Vinny had everything ready and between him gathering the final info and heading over to financing, we were in and out in about an hour with our new car. The car was washed and charged up. We were very happy with the service and will definitely go back when we are ready to buy another car.
