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February 2023 by Matthew E.
I came for a Covid test since I had been exposed and had symptoms. I made the appointment online and everything seemed good to go. When I arrived I showed them my information and my confirmation code. She said I wasn't in the system and told me to book it again online and so I did. Again it wasn't in their system. They told me to contact the testing company call center but it was closed on weekends. After mentioning this and stressing how important it was that I got tested they turned me away. Through this entire process the pharmacy representative was very rude and dismissive of me. This whole process was around 2 hours and I had to drive an hour round trip because it was the closest PCR testing location open on weekends. I can't express how upsetting this experience was as I was trying to see if I had exposed my elderly grandparents and know whether I had Covid.
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December 2022 by Dave B.
Came for a flu shot but left frustrated. Had to wait in prescriptions line twice for over 30 mins w coughing people. Very confused staff.
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August 2022 by Jacquelin S.
This review is just for the drive-thru pharmacy covid testing. I made an appointment online. The drive-thru window is at the back of the store. No one was waiting when I arrived. I pressed the call button and not long after someone came to the window. I gave her my confirmation code and showed her my driver's license. She confirmed the appointment and told me that the pharmacist would help me shortly. I did end up waiting about five minutes (with the person who checked me in returning to let me know that the pharmacist was doing a consult and would be with me soon) In the meantime one other vehicle pulled in behind me. The pharmacist appeared, put the wrapped swab and a sealed tube with a liquid in it on a glass tray and pushed it through the slot. I grabbed the whole thing and was told to leave the glass tray in the slot. She guided me through administering the test myself, letting me know when to switch nostrils (15 seconds in each) and told me to open the tube, put the swab in, and break off the extra portion of the stick so the tube could be sealed. I had trouble breaking the swab at the score mark but eventually it came off and I could seal the tube. Back in the drawer it went and I was on my way. I received my results in under 23 hours (processed by Quest Diagnostics, not RiteAid) Simple, convenient and now i am less nervous about getting the test done before a trip abroad and receiving results within the requirements.
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July 2022 by Mike B.
Rite Aid is by far the best pharmacy of the Big 3 (CVS, Walgreens, Rite Aid). It is always clean. There is a lot of turnover at the store it seems, but for the most part the cashiers are polite. The current pharmacist is really good with people and the department seems well run in particular. Getting the Covid booster was pretty easy.No store is perfect, but the cleanliness and overall polite attitude of the workers has made it my go to pharmacy for the past decade.
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May 2021 by Mayra A.
This store has horrible Customer service !Epecially Consuelo she's a nasty attitude who is rude and didn't explain anything when we asked her for an ice cream . apparently you can't eat ice cream when you order it ! So I told my kids go out side and start eating it then she says oh you can't leave without paying WELL Excuse ME they are fucken melting in paying for them not my 10 and 12 year old kids!!!!!!!! So maybe they should not sell any or put up signs to not eat !!!
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April 2021 by Hearthstone S.
Audibly heard them walk over to the phone, pick it up, and place it back down to hang up on me immediately when I called to ask about vaccine eligibility questions that are NOT on the website.
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January 2021 by Michelle L.
When I used to work in Woodland I'd occasionally stop in here for some Thrifty Ice Cream scoops. Located next to the Starbucks on West Main. Their Drive-Through Pharmacy was listed as a site for Covid-19 Testing through the Project Baseline webpage when you select the city of Woodland. I had a good experience with Project Baseline recently at the Cal Expo Sacramento testing site but had no openings, and this Woodland Rite-Aid had available appointment slots so I booked a re-test for 01/10/21 for work. I believe you can also make appointments directly through the Rite Aid website. Arrived 15 minutes prior to my appointment time and there was one vehicle ahead of me, who I observed was also doing a Covid test. When it was my turn, the lady behind the window had to sterilize the drawer/countertop, etc. before she could help me. Was I there for a Covid test? Yes. Name and D.O.B. provided, she had to check my ID via me holding it up to the window. Then she said the pharmacist would be with me. There is a graphic/diagram taped to the window showing how to do the self-swab as well. The pharmacist asked if I'd done a self swab before, and provided the sterile swab and labeled tube through the drawer. Open the swab, tilt head back and swab/hold 15 seconds each nostril (he counted 15 seconds out loud over the speaker) as far back as you can. This was a little more awkward than the Cal Expo test because I had to then uncap the tube and put the swab in, break off the handle and recap myself. As a lab scientist myself I would have preferred gloves or a tray for that step, but oh well. Results should be in 1-3 days.
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October 2020 by Terance C.
My son had job interview with management staff and another employee came into office and said "I see you have Willie Wonka in office",needless to say my son left office ,no respect for black people in Woodland.Racism is alive and thriving in Woodland Rite Aide .
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February 2020 by Miss S. C.
Please train your cashiers on coupons I don't have time to wait 15 minutes while they do there research for items I know are qualified for my coupon I've been couponing for many years in the end mY I items qualify and were all correct and in the end they did accept my coupon but they made a big deal out of it !! from now on I will just stick to Walgreens and cvs!!
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December 2019 by John-Michael W.
I originally gave this business "5 Stars" because of awesome employees like Tim (Pharmacist) and Maria (Pharmacy Tech) but I AM updating my review to reflect the terrible interaction I had with an employee named Debbie. After my interaction with her, I AM seriously considering going to a different pharmacy again, and I literally just brought my medications here. Debbie was rude, unprofessional, completely unhelpful when asked to fulfill the most simple request. She blatantly tried to avoid helping me in favor of helping other customers and she did it with a smirk and a gold cross. Someone needs to tell Debbie being a Christian isn't about the symbol you choose to wear but how you choose to treat others. And it should always be with love. I honestly pity Christians™ like her, and although I doubt the manager Donna did anything other than slap her on the hand metaphorically I know that this page is monitored by Rite Aide's social media team. This review goes to show you that all it takes is one bad employee to ruin a person's view of your business. If my mother didn't like this pharmacy I would leave, and that's all I have to say.
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June 2019 by Vero M.
I dropped off my prescription and waited 40 mins just to find out the pharmacist/supervisor did not even read and did not give me my full prescription. Terrible service from the pharmacy area the lady was very rude for not giving me both my medications. I as a customer rely on pharmacists to know what they are doing, because that's what they studied for. I had to get a refund to go to a different pharmacy. Never coming back.
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June 2019 by Lawrence1 silva
Hope you respond to me , I want to no if you have a good network service on money transfers
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March 2019 by Chris M.
After waiting for an hour for my insurance to clear they filled one prescription. I noticed that only one had been filled then had to come back and ask for the other medication they then told me that I had to come back in another 15 minutes. The most horrible service. They need better communication when transferring insurance. I was in a lot of pain.
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February 2019 by Jill M.
I don't know why I keep going back to this Rite Aid. 90% of the time, the cashiers range from just unfriendly and uninterested in their job to flat out rude. Today was the last straw. I was trying to use my HSA debit card. I asked the cashier if I needed to pay for the medication separately from the water I was also buying or if it would separate the payments automatically. She said, "I have no idea how those work." No smile, no offer to find out, nothing but a blank stare. I tried it and it declined. I asked if she could take the medication off to ring it up separately and she did. She then had to call a manager to void it. He, unlike her, was friendly. He apologized for the wait with a smile while she still stood there with no emotion, like a statue. She rang it up separately and it still didn't go through so I just paid with my regular debit card. I looked at the receipt and told her it's because it's not coded as a medication and she just continued to stare blankly. This is not the worst interaction with a cashier here, not by a long shot, but I finally needed to say something. This is being sent to corporate, too.
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May 2018 by Hillary S.
Maybe on a good day they may earn one star. It seems they are incredibly inconsistent in their pharmacy. One day they didn't open until very late because they didn't have a pharmacist. Another time they refused to dispense cough syrup prescribed to me because my husband had the same prescription and they used some idiotic excuse about two prescriptions not being in the same house. That required phone calls to my insurance, my doctor, and another rousing round of reading Rite Aid the riot act about their responsibility to dispense individual prescriptions to individual people and not to households. This included explaining that appropriate levels of medical care includes dispensing the drugs that are prescribed by medical personnel. Today, they refused to dispense the drug they refilled because I needed to wait two more days. Never mind they authorized the refill. Nope I was told by the person "serving" the window that I simply didn't understand and she goes back thru my prescription history telling me all my renewal dates. Yup I understand but you are violating HIPAA by yelling this thru the speaker at the drive thru window. Rite Aid not impressed. I liked Walmart way better where there were never any problems.