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November 2024 by David Cardena
No one on-site. No note or anything. Already closed early on Friday and now still closed.
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October 2024 by Eric Estrada
What used to be an amazing service provider is now an unreliable, deceiving company. Since being acquired by Astound, Wave has gone continuously downhill. Customer service representatives are clueless, they exist merely to upsell you on data plans you don't need. My internet speeds have been throttled for months, I've had many technicians come over just for them to accomplish nothing and gaslight me into thinking nothing is wrong, one technician even told me the wrong speeds. After being explicitly told I wouldn't be charged for another technician by customer service, they charged me anyway, and the issue still wasn't resolved. I was given a bandaid solution of an "upgrade" with a $5 discount, and now my speeds are slower! I've been loyal to Wave for over half a decade but I'm at my wits end with Astound. I'm considering switching to AT&T
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September 2024 by Ari Smithers
Spotty service and constant price hikes. I got tired of having to watch our bill and fight with customer service month after month. Many other options in town for better service for better speeds at a better price!
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June 2024 by Cassandra Guzman
Internet bill went from $35 to $95 what?! Called customer service they were able to give me a “$5” discount. Cancelling asap so expensive.
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May 2024 by Sharaa Mitchell
Terrible prices and terrible internet. We constantly have issues with it. CONSTANTLY. We don't even use other services and are paying a ton. We will be looking for another provider in our area.
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April 2024 by Salia
If you like headaches, horrible reliability, repairmen constantly switching out equipment at your home, then you'll love Astound Broadband! Astound provides amazing unreliable 'refurbished' equipment for your unique internet experience! Here's the best part; Your internet connection will crash at random parts of the day and night no matter what equipment you have!
You can expect a repairman at least once a year to show up and say your equipment is already burnt out or needs to be replaced! If you're smart and purchase your own equipment, guess what?! It's always your equipment that's the problem!
This internet provider is especially popular amongst gamers alike! You can expect download speeds of up to 45 kbps and upload speeds up to 30 kbps! Wow! In 2024, that's hot garbage! What a steal! All for only $300 yearly!
Such a great price for internet that doesn't work half of the time! So come one come all! NOT!!!!
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February 2024 by Hortencia Garcia
It is an unreliable company! ?
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February 2024 by Brian G.
Update: I truly hate astound with all my heart. Too many chances have been spent on this garbage internet provider. Unfortunately, it's either them or AT&T which is somehow even worse. HOW DO I EVEN DROP TO 45 KILOBYTES PER SECOND?! HOW DO YOU EXPLAIN THAT?! If you have any other providers around that isn't Astound, TAKE THEM.
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January 2024 by Guillermo Munoz
This used to be good. I pay 120$ just for the Wifi to cut out because of simple rain. Trash Product. Im going to cancel asap. Way too inconsistent. Better options out there for half the price
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January 2024 by Logi Mack
Horrible service. Technicians "forget" to install upgrades for me and my neighbors for 4 days. All the while support gaslights me that there is no outage and I need to pay them 80 dollars to send a technician out because no reason
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January 2024 by Charen N.
Wave Broadband worst Business Company I had to dealt with. They like to keep charging their customers a month in advance and the service is not even that great! Poor customer service. If you call them they out you on a long hold, but if you were late paying for a day or two they call you immediately Find a better service don't pick this provider.
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November 2023 by Daniel Thatcher
AVOID ASTOUND AT ALL COSTS. After having ongoing drop issues, techs out, and switching hardware the result is that they can't actually provide stable service at my address, and they refuse to credit my bill for the last month where their service outright didn't work (20-50 service interruptions a day). They refuse to credit for the last month when they were not providing service. I will be pursuing this with BBB and in small claims.
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October 2023 by Heather Hunter
I've been with Astound, formerly Wave, since 2017. My fees have raised almost 50% since I first started. They are also billing me for another month until my equipment is returned on a Fed Ex label Astound sent me. Astound says they have no way of tracking a package for an at home label they sent me. When I asked for a corporate office, the customer service rep said they have no contact info as they are in India. I'd avoid their service if there are other options.
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September 2023 by Cecilia Origel
Worst internet, we have the "highest speed" which is 1gig and it's always slow, it always goes down, our bill goes up almost every month.
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September 2023 by Ryan R
These morons just show up and help themselves into my backyard without any permission twice now when I haven’t been home and leave a freaking mess. Literally 30’ of cable just left laying across the yard, used my ladder and left it laying against the fence with more wire cuttings all over the ground. Absolute trash workmanship and I don’t even use them as a service provider plus the pole is in the neighbors yard across the fence. Going to be a rough day for the next guy that shows up when I’m home.
