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February 2024 by christine m ellis
My old phone crashed. Jackie gave me all info about what my Verizon plan upgrades. Very helpful in making my decisions. Extremely patient with me when I asked questions. She was very efficient
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February 2024 by Kelly Grosso
Employees extremely helpful
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January 2024 by Russell Pencin
Hectic place. Seems more likt a new hire training center! Been there 4 times, still haven't gotten my billing problem solved!
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December 2023 by Henry Mendoza
Careful when trading on your phone! we traded in my mom's iPhone 13 Pro Max for the 14, and they gave her a ~$1000 “credit” which we didn't really realize what that actually meant (and of course they won't explain it to you and he made it sound like we were getting $1000 off the total of the new phone) but they won't take off $1k from the payoff/total amount left on the new phone, rather they give you tiny credits/discounts every month for 36 months to equal that credit amount and if you want to pay off your phone early then the credits won't apply at all to the whole and you will need to pay full amount on your own! Leaving Verizon back to T-Mobile not worth getting tiny discounts when we gave them a nearly new iPhone 13.Be careful when changing your phone for a new one! We traded in my mom's iPhone 13 Pro Max for the 14 and they gave her a ~$1000 “credit” which we didn't really realize what that really meant (and of course they won't explain it to you). They don't deduct $1000 from the total payment/amount left on the new phone, but instead give you small credits/discounts each month for 36 months to match that credit amount and if you want to pay off your phone early. You will have to pay the entire new price for your phone without any discount! I'm going to get my family off of Verizon better and go back to Tmobile. It's not worth it to give you small discounts per month when we gave them a new phone.
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December 2023 by Jose F.
Careful when trading in your phone! we traded in my mom's iPhone 13 Pro Max for the 14, and they gave her a ~$1000 "credit" which we didn't really realize what that actually meant (and of course they won't explain it to you and he made it sound like we were getting $1000 off the total of the new phone) but they won't take off $1k from the payoff/total amount left on the new phone, rather they give you tiny credits/discounts every month for 36 months to equal that credit amount and if you want to pay off your phone early then the credits won't apply at all to the toal and will need to pay full amount on your own! Leaving Verizon back to T-Mobile not worth getting tiny discounts when we gave them a nearly new iPhone 13. ¡Cuidado al cambiar tu teléfono por un nuevo! Cambiamos el iPhone 13 Pro Max de mi madre por el 14 y le dieron un "crédito" de ~$1000 que realmente no nos dimos cuenta de lo que eso significaba realmente (y por supuesto no te lo explicarán). No descontan $1000 del pago/cantidad total que queda en el nuevo teléfono, sino que te dan pequeños créditos/descuentos cada mes durante 36 meses para igualar ese monto de crédito y si quieres liquidar tu teléfono antes de tiempo. vas a tener que pagar el total nuevo de tu teléfono sin ningún descuento! Voy a sacar mi familia de Verizon mejor y vuelvo a Tmobile no vale la pena que te den pequeños descuentos al mes cuado les dimos un teléfono nuevo.
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November 2023 by Stephen Pogozelski
Great experience, even helped get the best value out of my bill
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November 2023 by Brian S
Zeke was a very great helper, amazing associate!
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October 2023 by Jacob Chapin
Spent 3 hours trying to help onsite with 1.5 hrs with phone tech trying. Odd technical issue, ended up getting a new phone. Matt didn't give up easily
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September 2023 by Justin Lindsay
I’ve been a Verizon customer for years, and among all my family members my account has nine lines with them. Ive bought all of my devices through them. They make a lot of money off of me. And today when I came in with a refurbished phone and asked for help in getting it registered and set up, they were going to charge me 40 bucks. Just can’t believe it.
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August 2023 by Vianey Salazar
Alonso made my experience pleasant. By far the best Verizon experience yet! He was very informative and helpful throughout my whole process. If you want a good experience definitely ask for Alonso! He demonstrated a lot of patience and professionalism throughout my time at the store. His coworker ezikel jump in as we wrapped up our visit. His work and help are acknowledged and very appreciated as well. Thank you again! Hope these employees recieve some time of compensation for all their hard work
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August 2023 by Michelle Wright
We made an appointment to be seen which was helpful since there were 5 of us. Ezekiel was professional and efficient and took care of all of our needs.
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August 2023 by Lindsey Gerlinger
Very fast service, very knowledgeableHelped fix my emergency
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August 2023 by Google user
Alonso made my experience pleasant. By far the best Verizon experience yet! He was very informative and helpful throughout my whole process. If you want a good experience definitely ask for Alonso! He demonstrated a lot of patience and professionalism throughout my time at the store. His coworker ezikel jump in as we wrapped up our visit. His work and help are acknowledged and very appreciated as well. Thank you again! Hope these employees recieve some time of compensation for all their hard work
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July 2023 by Mike B.
Terrible customer service. Slow unhelpful and they have no social skills.....................................
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May 2023 by Tommy Ondrasek
Zeke was super helpful and professional. The conversation was good too while we waited for the phone data to transfer. I will definitely return for future phone needs.