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November 2023 by Ray Weston
I have been with the Woodland Golden 1 branch since it opened. I try to NEVER go into this branch, because the wait line is usually very long, with only one or two tellers helping customers. Even with four tellers, which is rare, incompetent staff ask question after question of other staff, to help them with even the simplest transactions. Much better training is badly needed.I was surprised recently, when I entered to find no one in line and two tellers to help customers. I thought for once I will get helped quickly. Wrong again! Jennifer R. was helping a customer, but Rosa R. was just talking to a friend of hers, at her window, with no bank business taking place! She never offered to help me and when Jennifer R. was through with her customer, she helped me.Rosa was still talking to her friend when I was leaving and Jennifer had to help the next customer. This branch has always been very poorly managed and if Rosa wanted to talk with a friend, she shouldn't have done it from her teller window, with a customer waiting. Very non-professional.
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November 2023 by Ray W.
I have been with the Woodland Golden 1 branch since it opened. I try to NEVER go into this branch, because the wait line is usually very long, with only one or two tellers helping customers. Even with four tellers, which is rare, incompetent staff ask question after question of other staff, to help them with even the simplest transactions. Much better training is badly needed.I was surprised recently, when I entered to find no one in line and two tellers to help customers. I thought for once I will get helped quickly. Wrong again! Jennifer R. was helping a customer, but Rosa R. was just talking to a friend of hers, at her window, with no bank business taking place! She never offered to help me and when Jennifer R. was through with her customer, she helped me.Rosa was still talking to her friend when I was leaving and Jennifer had to help the next customer. This branch has always been very poorly managed and if Rosa wanted to talk with a friend, she shouldn't have done it from her teller window, with a customer waiting. Very non-professional.
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October 2023 by Mai Patas
Overall Golden1 is a good credit Union. This location however leaves you with a sour taste in your mouth, and a headache. The ATMs are always broken down, the tellers especially the gay sassy dude are always so rude. They swear they’re doing you a favor as if they’re giving you money from their account. The management is too nonchalant and over promising. They say it’ll be 5min and 30min later your left standing there wasting your time looking like a big dummy wondering if you’d be better off at another branch. And truth is you would.
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September 2023 by Antonio Zamora
They made me go like 3 times and couldn't help. They just send me with another bank ?♂️
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August 2023 by Debra S.
As soon as I find a different bank I'm dropping Golden 1. Been with them 20 years and applyed for a car loan a couple months ago and to my surprise they approved me for $19.500. I said Wow that's cool. TG I didn't jump on getting anything right away because a week later I get a letter saying no you can only have $13.500!! So I just dropped it. A little over a month later I was getting more serious about a car and re-applied. Was approved for $14,800 at like 10.25 % rate. Said ok. Went to a major car dealership found my car withing the price, drive off the lot. 3 days later car dealership calls said Golden 1 pulled back the loan!! Apparently because my new car was a 2014 and had 128,000 miles they won't cover the loan. TG the dealership found me a new lender and got me a way lower intrest rate!!! If not I would have had to take the car back. F you Golden1!!! Even though I have 25+ year government job and make good money apparently that's not enough. Your loss!!!
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June 2023 by Alex
This is the only golden 1 in woodland located in the bel air shopping center off of gibson Road. I've been a member for years and am very pleased with the relationship banking and quality of service with this bank. The wait is never more than 10 minutes, even with a long line inside. Excellent rates on mortgage and car loan financing.
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June 2023 by jd Simmons
They get busy, but they do have more tellers than my other two banks. Friendly and the lines move fast.
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June 2023 by alexander lepley
This is the only golden 1 in woodland located in the bel air shopping center off of gibson Road. I've been a member for years and am very pleased with the relationship banking and quality of service with this bank. The wait is never more than 10 minutes, even with a long line inside. Excellent rates on mortgage and car loan financing.
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October 2022 by Charlie S.
As far as ATM machines go, this is the worst branch that I have come across in Golden 1 for many years. They do not keep them up to date, if your card is kept by the machine on a holiday there is no one to talk to. The bank in general is very good for paying bills and other business. But this particular branch after having problems with their ATMs two or three times in the last year or two I will never use their ATMs at this particular branch again.
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August 2022 by Suzi M.
I was called by them to refinance my car loan. Tge links tgey send didn't work I had no way to get ahold of anyone because when I called the company they said till your application is approved your not in the system a aren't has your file. This aren't called every other Saturday for 6 weeks amd was upset she couldn't get the links to work. Then at one point I said what rate are you affecting. It was ,5% higher than my present loan. I said why are wright63 going tgrew this. I'm not refinancing to pay more. She said but we can make it a 7 year loan. Not a 5 year loan. I said I'm paying 100 more than the payment so that's not a problem if I wanted 7-8 year loan tgats what I would of gone for to start with. She was blank and said don't you want a smaller payment. I said not if it means paying a bank more money. Got a letter in the mail offering me 6% on a 4 year loan where she was offering a 12.75 on a 7 year loan. It didn't sit right so I just dropped it
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May 2022 by Luc Ducatillon
Great branch location, pretty good customer service, and waiting times aren’t that bad. Only downside is that the mobile app can be pretty finicky sometimes.
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April 2022 by Vince Y.
Came here on way back from Davis to pay a bill rather than to go to Witter Ranch or Satori Sushi centers farther near home. Paying a bill. Only 2 tellers. 15 minute wait. Long lines. 1 or 2 tellers were at break or lunch and just returned but did not open teller windows. Always a long wait. Friendly but a hassle. I do like the bank due to being a non-profit and on customer's side. Unlike Chase, US Bank etc which are capitalistic conglomerates full of pigs getting fat off hardworking Americans. Bailed out by taxpayers when they caused the 2008 mortgage crisis with risky loans for greed. No big CEOs and higher ups ever got jail time. Never paying it back now when they are flying high reaping interest/loans/mortgages $$$$ during the pandemic. Public always loses, businesses always win. Not sure if Golden 1 was responsible too but they are better in my eyes....
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February 2022 by Megan Y.
I hope they plan to reopen this location. I've had a great experience with Golden 1. Employees are always very friendly and helpful. It would be great if they told people when/if the bank would reopen.
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January 2022 by allie elkins
Please update your hours. I wasted my lunch at 1pm coming out here to find the building closed.
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December 2021 by its your girl jeana Kennedy
They have nice people that work there
