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April 2024 by Mickaylamore S.
We purchased a membership today in store. My partner and I are first time Costco shoppers, and had intended to purchase the Gold Star membership, and then do some light grocery shopping but ended up not doing any shopping today due to the horrendous service we received while signing up. When you go to sign up at their kiosk, there's two memberships and a credit card that you can sign up for. My partner and I are a two-person household, and don't have much need for any extreme bulk buying beyond a few things. So we planned to sign up for the bottom tier 'Gold Star' option and potentially upgrade later. Now, you can expect a sales pitch to upgrade to the executive membership, and to sign up for the credit card. This is a given, but we'd already weighed our options and decided that for now, we just want to try the baseline and see if Costco is really for us and our small household. So when Lori K gave us the shpeal, we politely declined. She then asks us a second time, saying 'you don't understand. You're LOSING money' to which my husband replied 'we understand that but we would like to just try it out for now' and she for a THIRD time (and at this point is raising her voice at us) 'but you're LOSING MONEY' at this point, I step in and ask if the option to upgrade is available later. She deflects my question, 'you can downgrade at ANY time.' And I asked again, 'But can we upgrade at any time?' And finally she confirmed that yes, we can upgrade whenever we want. We again tell her that we JUST want the gold Star membership and it's like her whole demeanor changed. She became snippy, rude, and was actively undermining herself in front of us while speaking to her manager. She needed a proof of address from me (the secondary) and when I showed her my online lease, she wouldn't even look at it. Was just pointing at me and telling me to ask the manager, to which she wouldn't identify. Eventually after my asking, she points the manager to me and makes ME go up to him to ask if my signed online lease agreement was allowed. While we're waiting for him to finish up with another customer, she's pushing my husband to finish up and pay. My husband is trying to tell her that he's not going to pay until the manager approves my proof of address because he wants me on the account as well, and she's at the point getting aggressive with her tone and telling him 'oh no YOURE fine YOURE the primary. It's just her that needs approval.' Like dude, just step back a second and calm down. She had ZERO patience. And when the manager comes over and verifies my address, she's actually arguing with him about it in front of us. Saying 'Well Mel said physical forms only so are you sure you want to approve her? I don't think you should approve her' and dudes like 'yeah it's fine' and she just keeps arguing with him lmao. I get that this job is sales driven, staff likely have a quota that they have to meet, but even if we were mildly interested in signing up (which we were) this attitude and pushiness is absolutely unacceptable. I'm grateful for the manager stepping in, he again tried to push the membership on us, but he was polite, soft spoken and urged us to come upgrade today after our shopping was over because he was certain that would more than make up for the membership. I'm not mad about getting a membership pushed on us, I'm mad about Lori's abysmal attitude and the way that she treated us so poorly. You attract more flies with honey, Lori!
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March 2024 by Anne A.
I was in Costco with my brother in law. He had never been to Costco before. He was asking about membership so we stopped at customer service desk and met Daniel. (Wears glasses). My brother in law decided to apply for Costco Citi and become member. It got to a moment he couldn't remember anything including his birth date. He had just lost his wife two days before and needed to get out of house so we went to Costco. When he broke down crying, he was saying he was sorry and that his wife has passed. Daniel came around the desk and asked can I give you a hug? Dale (my brother in law) just sobbed in his arms. Daniel truly showed compassion. Beyond words on his patience, with people in line huffing because they had to wait he didn't care. He told him take your time. It's okay. This deserves a review. Daniel, thank you. And thank you for carrying out the case of water to my car. It won't be forgotten what you did that day.
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February 2024 by Jose R.
In need of 2 brand new tires called up Costco at 11:39 pm employee who answer was very short and rude. I ask if I can come in for 2 new tires, he says you're going to be waiting all day make a appointment so I agree he makes me a appointment for a week away from my request. He sounded bother that I even called. I will take my business somewhere else
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February 2024 by Raymond Fox
i love costco
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February 2024 by Sela S
Really discourteous customer service. So incredibly rude.
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February 2024 by tyler
Lines are horrible. They have more self-checkout lines than lines with cashiers. It’s 715 on a Thursday and the wait in line is over 20 minutes.
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February 2024 by Tim M. Simmons
It’s Costco! If you BBQ… it’s the best for prime cut meat! Go early!
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January 2024 by Jac Quin Solis
It was packed and over populated
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January 2024 by Eduardo Ramirez
Very nice location
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January 2024 by S Martinez
they have a self order cafe. makes it easier to order and quicker to serve. They also offer more products than sams club.
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January 2024 by Alex Kalugskiy
Great store, good quality products.?
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January 2024 by Francisco JR Del Toro
Always clean and stocked!!
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January 2024 by allie elkins
Strange experience this evening. I asked the bagger, Joslyn, for a box after noticing she was loading the items individually back into the cart, she was visibly annoyed, stacked 1 box on top of the items already in the cart, used the 1 box for a third of my items but was unwilling to provide a box for the rest. This made it difficult for me to load my vehicle in the rain. I don’t understand why after spending $300 it is an issue to have items loaded into something easy to transport. I’ve never been denied having a box for my items at other Costco’s.
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January 2024 by Ben Lorta
Nice clean good service easy access for in and out different stores and restaurants around you
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January 2024 by Frank Brown
Great value.