Costco Pharmacy receives consistently positive feedback for its compassionate and helpful staff. Many reviews highlight exceptional kindness, such as an employee offering comfort and patience to a grieving customer, demonstrating genuine care beyond typical service. The pharmacy team is also noted for going above and beyond, like trying to find solutions for a customer returning medication after a pet's passing, even when a refund wasn't possible. Customers report great experiences with the actual pharmacists, who provide helpful guidance, such as advising on how to handle issues with medical supplies. However, some experiences with support staff at the return counter and pharmacy are described as less friendly, with interactions feeling rushed or unfriendly, such as during a difficult space heater return. The pharmacy can be busy, with noticeable queues, and does not serve customers with Medi-Cal. Despite this, the overall sentiment praises the store's efficiency and layout, with some customers preferring this location for its quicker shopping experience compared to others. The gas station is popular but often busy. While some staff interactions can be stressful or disappointing, the pharmacy itself is frequently commended for its top-notch, compassionate service.
I like to go inside to and talk with the actual pharmacist and staff however, I use the lockers up front went I'm in need.
September 2025
Do not come at 2:30, this is right after staff lunch,if you do, be prepared about 30 min standing in line because all the people (the rx ppl and the vaccine ppl) waiting for them to come back from lunch. I got my rx at 3:13
February 2024
Staff were very kind to me when I tried to return unused/unopened medication after my dog passed away. Although they weren’t able to refund me, they went above and beyond to find other ways to help me.
