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September 2022 by Trent B.
I usually come in here to get my Chinese for a quick dinner when I get off of work lately it seems like they've been overpowering my plate with rice and then I only get like a little bit of my entree.
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July 2022 by Charen N.
Went to Floral Department for flowers and mini balloons. Bella Sales Person. One of my favorite. She's very knowledgeable, friendly, and helpful. Thank you Bella for your beautiful arrangement
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July 2022 by Alisha B.
I shop at Bel air frequently and my experience is usually pleasant. This evening, 7/16- I attempted to get service at the deli and no one was around. After ringing the bell a few times, I proceeded to the Asian section of the deli, where I saw 2 employees who seemed to be cleaning up for the night. I politely asked if the deli was open still. I got an "I don't know" followed by a rude shoulder shrug from the female who I seemed to have interrupted during a phone call and the male was slightly more responsive, replying - "there should be someone over there". I went back to the deli, waited a few more minutes and still- no one. To my understanding; they are ALSO Bel air employees- I expect customer service and assistance regardless ,but nothing, just laziness. The male walked around the store, passing us while we stood there- still waiting for help. Luckily, I ended up contacting a nice team member at the front of the store (Maximillion)?who was able to call for assistance over the loud speaker. Many thanks to the Bel Air employees who actually care about their customers and work as a team.
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May 2022 by Damiano I.
How can you have one register open at 10:00 am on Saturday on Memorial Day weekend. Pathetic. Produce was also horrible. Don't give me the Covid excuse because Nugget had no issues. I left my cart and walked out. Every time I try to shop there it reminds me why I go straight to Nugget.
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February 2022 by Sam A.
It's nice that they have self checkout since they don't have many lines open but wow the older woman who is supposed to help there is so grouchy
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January 2022 by James S.
Don't shop here if you're covid conscious. I was one of the only masked shoppers there. the staff were masked but they did nothing about the people inside. ill take my shopping to a store who enforces public health mandates
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December 2021 by Fuk Y.
Terrible experience at the bakery today. Hard to get any help here. Used to love this chain. Not anymore! Won't be returning again.
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December 2021 by Belinda D.
Comeplete dump! Keep driving to Nugget Market down the street. Same prices for much better services. This Bel-Air (and all Bel-Air's at this point) are a bitter disappointment from what once was. The deli is out of most of the things I like and the checkers are lazv time for a serious update to this chain!!!!
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November 2021 by Heather C.
After calling 4 other normal go to stores for cupcakes And denied due to no advanced order..I Called first thing at 6am when the store opened and asked for 4 dozen cupcakes to be ready within 4 hours..simply stated "2 dozen chocolate, 2 dozen white cupcakes with rainbow frosting and confetti sprinkles" ... Bakery said OK!! NOT A PROBLEM!! Get to the store and the cupcakes are ready and waiting!! just how I asked!! Individual containers with really cute and simple rainbow buttercream frosting with confetti sprinkles...the bakers even went as far as having the cupcakes in cardboard boxes for easy transport! My daughter loved them!! And so did everyone else at the birthday party!!! The cupcakes itself was Super moist and the buttercream frosting was sweet and yummy and plenty of it!! Bakery definitely saved me today!! Thank you!!
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October 2021 by Jolene L.
This review is solely for the Peet's Coffee Counter :) Outside of the Bel Air grocery store, there is huge signage saying, "Proudly Brewing Peet's." That is exactly what caught our attention from the big parking lot, as we grabbed DELICIOUS Korean food to go from Kuji Asian Grill. As you enter Bel Air (nearest Kuji Asian Grill) you can spot Peet's Coffee Counter next to the bakery. It is very clean and they currently have a limited time flavor, Peppermint Mocha :) Again, that signage on the counter caught our attention and there's no question in what we ordered. Special shout out to Brianna for making the perfect cup of decaf peppermint mocha. The milk was heated perfectly, the peppermint was not over powering, and the mocha....what more can be said about mocha ;) She added a beautiful swirl of whipped cream and sprinkled more chocolate on top. This was heavenly!
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July 2021 by Somera K.
Love coming here!! All the employees are awesome! Always do a great job with my flowers n balloons!
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June 2021 by Tara V.
I shop here all the time, and I love the employees. But for about the past couple weeks the bakery department has been really going downhill on their baked items. The French bread has been over cooked one day, then raw the next. A lot of other items have been really over cooked as well as just not prepared right. The bagels are horrible. They used to always have the bread and rolls out early, now when I come in at like noon, they still don't have it ready. Up until a few weeks ago, the bakery department was my favorite in Woodland. I'm not sure what changed but whatever it is, you should try to go back to how it was. Update- Thank you to Bel Air, for responding to my review. I have seen a huge improvement the last few days. So I wanted to update, and add that I really do love this store, and will continue to shop here often. The employees are friendly, and helpful. I've never had any issues before this. So I'm glad to see it's been addressed, and resolved so quickly.
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December 2020 by Joyce W.
Guess 8am today, Dec. 30, was too early to ask the butcher gal to pack some meat from the case. She must have thought huffing an attitude and getting amounts wrong were okay for customer service. But I was wrong thinking my continued, masked politeness would melt her unmasked frostiness, to no avail. I'm just glad I'd only interrupted her perusing the newspaper, and she didn't have a knife in her hands. She stands out in marked contrast to the rest of the well-trained staff.
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November 2020 by Tammy P.
Bel Air is close which is nice. They have sanitized carts inside and require masks. Since the pandemic started there are some days where shelves are a little bare but I usually find everything I need. Staff are always friendly and helpful. There a signs for social distancing as well as plastic in between the registers. You can bring your own bags but you will have to put the groceries in the bag yourself. Otherwise you can purchase bags and they will bag it for you.
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October 2020 by Maria Belli Medina-Mendoza
Thank You to there Bakery ! Noah's Birthday Cake of Paw Patrol was Awesome
