-
October 2022 by Jordan Waldron
Been a customer for a few years now. The biggest thing with this internet service is you need as clear of a line of sight to a tower for the best results. Luckily we have a very nice clear shot so our internet is amazing. We live in the country and our only other options were a hot spot(we tried for years and it was horrible), satellite(I will not pay their prices because we had it growing up and it was horrible) or AFES and it has been the best by far we have used, they are very helpful when we have called in, I think alot of the bad reviews on here are people wanting internet like you can get in town and it just isn't possible. So please don't let the negative reviews cloud your judgement.
-
August 2022 by Katrina Struckmeyer
We've had AFES for almost 3 years now. All I can say is thank goodness! We had Frontier forever and it was like paying for a gallon og gas and receiving a 1/4 teaspoon. It was a nightmare. Wcomplained
-
May 2022 by Kirsten G.
Great company, can't say enough about their IT expertise, customer service, and quick responsiveness. They really excel in assisting those in rural areas who need WiFi services. They are a long standing small family business with deep roots in the community. If you or family need IT assistance in NorCal give them a call.
-
December 2021 by Fluff
We get 300 kb on a good day and even then it cuts out every ten sec seconds this has to be the worst internet ever.
-
September 2021 by Taylor H.
My husband & I live in the country of Dixon & we haven't been able to get an internet service for the 3 years we lived here. My brother in law, our neighbor, found this company & let me just say THEY ARE AMAZING!!! John was the friendly man who picked up when I called about the service & he went over all the details with me! He went over pricing, how soon they could get out to get us internet & how the service works. They were able to come out in the matter of two days! EXTREMELY affordable, compared to the other "internet" companies that offer service for the country. Dustin, the installer came out late in the evening so my husband could be home (I just had a baby 3 days before) so it was amazing they could work with our schedule!!! This business is very family oriented, very respectful and they are ON TOP OF IT. I would recommend to my family & all my friends, because I'd want them to have the best service possible. I called John today to pay my bill & he asked my how myself & baby were doing!!! What internet company do you know, does that!?!! Thank you guys for your help & being such nice people!
-
September 2021 by Phoenix
We get 300 kb on a good day and even then it cuts out every ten sec seconds this has to be the worst internet ever.
-
April 2021 by Julio Moreno
Same problems as most dissatisfied costumers in these reviews. Almost impossible to get good connection. Their download speeds up to 50 mbps may likely mean you get 50mbps for a couple of minutes and for the rest of the day it's 5 mbps or less? And the equipment they provided us came used and broken. We called 2x regarding the speed and no one answered or returned our calls. We're looking for a new provider for the Capay Valley now.
-
January 2021 by Lauren M.
I live way out in the country and had spent two years without internet, when several other companies couldn't connect me. After discovering AFES, they assessed the situation, came out, and hooked up our home with no problem whatsoever!! Dusty was extremely friendly and explained the setup process so that I could understand. He also showed me how everything worked so that I could troubleshoot and be informed if I needed to call in. I am confident that if I ever need assistance, they will be there! I highly recommend this family run business!
-
December 2020 by Steve K.
Afes has been the internet service of choice for people that can't deal with the likes of AT&T or Wave in the Woodland and surrounding area. If you live in areas that doesn't have internet service like Capay Valley, Yolo, Sutter and Colusa Counties. they offer Wireless High Speed service which is awesome because I do not have a landline. When i have problems calling tech support has always solved my problem quickly. I talked to, I think his name was Richard was quick to solve my problem and took the time with me. I didn't feel rushed and was professional and courteous. I know this internet service is a small locally owned business so having a staff covering the hours they cove is amazing. Downtime is no worse then the big guys. Since we should stay at home because of the freaking Covid-19 virus have high speed, wireless, reliable internet service is a MUST. So to the Afes team, John, Richard and Dusty great job!
-
March 2020 by Anthony Tafalla_Music
Super nice and helpful! Service also works good for our needs, happy to support a local company.
-
March 2020 by Diana Morales
I was with afes for about 2 years everytime i would call about the service being slow they wouldnt answer or call me back after leaving a message. Today i called again after the service being sooo slow for three days and some guy named Dustin answered the phone he was extremely rude kept talking over me and he said he didnt have time for "this" he was insulting me and trying to be argumentative with a loyal customer. I did however tell him that he was losing busniness with me because of his lack of customer service skills and disrespectful attitude. Its bothersome when businesses like THESE are quick to take your money but are bothered when you call to ask a question about the lack of internet connection
-
March 2020 by Miranda W.
I'am so impressed by the patience and quality of service I just received from Dustin at AFES. He not only helped me fix a problem I never thought I could do on my own but he was SO patient with me. Problem is solved, and I couldn't be happier. Thank You so much! :) Miranda
-
June 2019 by Krystal A.
I am giving AFES 2 stars only because the alternative is Hughes network (even more expensive with no service to speak of). I pay $130 a month for this service. It is a decent speed sometimes but stops working a minimum of 3 times a day on a GOOD day. The customer service is unbelievably terrible. The "tech" who answers the phone may ask if I am so-and-so customer out on Matmor and then abruptly say "I have to call her back!" And hang up the phone. Or he may inform me that he is at dinner and can't help me right then. Or, if he is on his game, he may ask what tower you are connecting to. If you don't know what tower you connect to, well God help you. Somehow, providing your name, address and phone number is not enough for this tech to "find" you in the database. Additionally, he will sound aghast that you don't know...as if YOU are the intellectually challenged one. Dave is a smidge arrogant but at least the man knows his technology. However, if you find yourself on the phone for support with Richard, hang up and try your luck another time - unless you are morbidly curious and just want to see what pitiful excuse for customer service this experience will be. Owner of AFES, if you read this, I would advise keeping Richard off the phones and away from customers. He is one of those special folks who just has no grasp of what to say to customers - and what not to say. More recently, I called for support and it was determined that the radio is defective and is the reason for the unstable service. Dave began monitoring the service to rule out the radio beyond any doubt (expensive and a pain to replace). For a day or two, the service was fine. Then the service became unstable again. My fiancé called for support and spoke with Richard who informed him that he was at dinner. Really?! You answer the support line to let the customer know you are at dinner? Later that day, he called back to confirm that Dave was scheduled to be here between 1 and 3 to fix the radio. 3:00 pm passed. No Dave. Fiancé called back. Dave has no idea he was supposed to be here but assured us that he will be here first thing in the morning. Soooo here we are. This expensive internet "service" (that costs more than Comcast triple play) yo-yos along. We will see if Dave shows up. Frankly, if I had ANY other choice of reliable, high speed Internet, AFES would not see my hind-end for the dust. That said, I am thankful that we have Internet at all. It could be worse...at least the Richards of the world are more widely dispersed and not condensed into one office. Fastforward to today. Dave was not here at 10:00. This is where we are supposed to act surprised. I called and spoke with Jamie who told me that the window was 10 to noon. He remarked "I don't even get to work until 10." So around 11:30 Dave and Jamie arrived. They swapped the radio and then Dave proceeded to tell my fiance (I was at work) that he is not a very even tempered man and that he did not appreciate my attacks on his family. He said that normally, in this type of situation, he would just cut off my Internet service. Yep. It's like that. So! Since I have paid for one more month of this award-winningly horrific service provided by a family-run company of child-like, wannabe techs with "uneven" tempers and delicate little egos, I will switch to Viasat in a few weeks. Stay away from this company folks. It is a joke on multiple levels. Look at the website. That shoddy work says it all.
-
April 2019 by Isa Marie McIntyre
Wish I could give zero stars. Crappy internet and crappy service to match. Every time I call them they never answer and never return my call.
