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January 2024 by Asaf Gefen
Jack was amazing, very knowledgeable, great service guy.Helped me decide between a heat n glo to a Davinci.We decided to go forward with the Davinci fireplace.Great decision.I hope to use them for our upcoming Bbq remodel.
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January 2024 by Tanya Aslanian
Bought a fireplace from here and definitely will be returning! Amazing customer service with knowledgeable staff!
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January 2024 by randi halpert
Misled service call appointment. I was told the service call was $129 and that cost would be applied to any work done. I gave the person I spoke with originally the name of the bbq and told him what was wrong. Service people came out, confirmed what I said was wrong. They were missing certain tools and did not have the part. I was told they would need to come back with the part and I would have to pay another $129 service call. Very unprofessional and very misleading. I will never use this place again!
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July 2023 by A S.
I went over there to see a pizza oven on the recommendation of the manufacturer's US distributor. These folks are supposed to be a "Premium Dealer" but my experience was anything but "Premium".I ordered the oven on a Friday and was told it would be in "in a few days." I followed up with my sales person the following Wednesday and was told it would ship later that week or early the next week.After both those weeks passed without me hearing anything, I checked back in with my sales person over text and got no response.I then called the store and after being put on hold I was told I'd get a call back in 30 minutes. No call.I called the following day and was told I'd get a call back. Over an hour later I still had not gotten a call back.I called again and asked to speak to a manager. After being put on hold twice because the manager was busy, I was told I'd get a call back in 10 minutes. Guess what? No call.I literally can't even get these people on the phone to discuss the status of my order because they're always "with a customer." It's crazy. If they can't deliver on the order, just say so and refund me. Why the run-around? Shady. I have no choice but to dispute the charge with my credit card company.Beware this business.
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June 2023 by Mark B.
Amazing. We now have an amazing fireplace. For the last 18 years, we have had just a place for candles. Fireside BBQ found a size and style we liked and made it super easy to get it installed. Now we have a new focal point of our room.
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May 2023 by joshua ward
Good service. Parts were a week late but installed and works great.
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April 2023 by Roberta K.
I highly recommend this store. I was looking for barbecues and then noticed they had appliances. Albert, the sales person, was so helpful and knowledgeable and educated me on the difference Appliances. I ended up buying a Viking refrigerator. He was very patience with me as I had a lot of questions. It's refreshing to see a sales person who is honest. When he told me that my refrigerator would be delivered at a certain date and time, it was delivered at that date and time. If you go to fireside, ask for Albert...he's the best!
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April 2023 by V
I never review places but this establishment deserves a bad review. They care nothing about the customer after you pay. THE POST SALE CUSTOMER SERVICE IS NON EXISTING. They have the worst communication skills. Even getting a delivery date is a struggle and of course is never met. You have to chase and call multiple times to even get the receipt of the items you paid, which of course they are very quick to charge and collect the money. And it gets worse, if any of your items arrive damage, forget about it, they are very quick to start ignoring your calls and making any excuses to not take responsibility and let the client in the dark. None of my projects will never use this company for appliances, there are many other companies which will always be on the side of the customer. This one is a very poorly ran company that only cares about the customer until the credit card is charged.
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March 2023 by Victort turpin
I never review places but this establishment deserves a bad review. They care nothing about the customer after you pay. THE POST SALE CUSTOMER SERVICE IS NON EXISTING. They have the worst communication skills. Even getting a delivery date is a struggle and of course is never met. You have to chase and call multiple times to even get the receipt of the items you paid, which of course they are very quick to charge and collect the money. And it gets worse, if any of your items arrive damage, forget about it, they are very quick to start ignoring your calls and making any excuses to not take responsibility and let the client in the dark. None of my projects will never use this company for appliances, there are many other companies which will always be on the side of the customer. This one is a very poorly ran company that only cares about the customer until the credit card is charged.
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March 2023 by Victor T.
Don't buy from this place. They are very quick to sell you but the post-sale service is horrible. Horrible communication after you've paid, they don't care anymore. Even asking when your item is going to be delivered will make you lose your hair. They care NOTHING about "customer service" after they get your money. They will never call you back. And the worst part is they quickly clean their hands if your item arrives damage and do absolutely everything possible to not be responsable for it. Buy somewhere else, don't waste your time and patience on such a badly run business. They claim is family operated/own which in this case I NOT A GOOD THING AT ALL.
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February 2023 by Mina H
I bought fireplace doors on December 17, 2022. Mr. **** was my sales representative; he charged me $4636.23 to upgrade my fireplace and promised to install it within 10 days.More than 70 days have passed, and he continues to say that your order is not yet ready!The another issue is that they will not refund my money and they will not deliver my order!!!Funny thing is, they don't tell me when my order will be ready for installation!It is obvious that anyone who pays for something will expect to receive an order or a refund!
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February 2023 by Robert Goldstein
I called to have them service and clean my BBQ. I thought the price was high. I agreed and it was well worth it. He spent hours cleaning and the results were well worth it.??
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January 2023 by AR De
If you're looking for honesty in prices and services ,this is NOT a place to work with !I do NOT recommend them at all .Customer service is terrible .prices are too high . and the owners are not trustable.you don't believe me ? go for it and do business with them !
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January 2023 by Robert G.
I called them to do a barbecue cleaning. And they gave me the price about fainted. I agreed and when they came out I have to admit it was well worth the price. He spent hours cleaning. The finish results are totally beyond expectation. The barbecue looks new again. Definitely recommend them.
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December 2022 by Linda Vermeulen
I just moved to Calabasas, and Fireplace BBQ was highly recommended by one of my brother-in-laws. I was completely overwhelmed with the courtesy, professionalism, and respect given to me as a newish transplant to the area.Mike helped me figure out what type of log I needed for my gas fireplace, and later, when it was a little bit too small, he gave me a great deal on a larger one.As a side note, my father also purchased one for Christmas as a surprise for my mom. Roberto showed up at my mom‘s house, surprised her, and she was in tears because she was so happy to finally have a gas fireplace. He was able to install both of our logs on the same day.Every time I needed something, Mike would handle it. This is really the only place that I would go for any fireplace needs. The store is immaculate, and you can tell that there’s pride in their work.I can’t recommend Mike and Roberto enough! I enjoy my fireplace all day long!
