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July 2024 by Tony Gredonia
Came in a bit ago for some Noble Champagne ¡check! $225 for some GREAT JUICE. The staff was pleasantly pleasant and efficient. The tequila aisles were LOADED with additive free choices which I will explore sooner than later. ❤️
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July 2024 by TVMG Official
Is to see how they can put someone like Gus to be a supervisor at the store when he can even communicate with the customers in a professional way
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July 2024 by Bryan Romero
I was trying to buy some moet champagne and the cashier and the supervisor was really rude telling that they didn’t want to sell me anything because they were profiling me because I was coming from the beach I asked to speak with a supervisor and he was he was one of them mis name was Gus.
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July 2024 by Luis Calderon
Certified Wine guy here.....
Went into Total Wine for the first time yesterday.
Abi (Wine Manager) was very helpful and helped me select 3 Pinot Noirs. I am very happy, Very happy with our selections.
My total price was $80 for three really nice bottles of wine.
I will 1000% go back soon for more.
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June 2024 by Mike Nia
Tonight, I had ouzo. It just revived good memories of Greece. Last week I had Raki. I was able to have a taste of Turkey without traveling thousands of miles. It's all because of stores like total wine. I'm a fan.
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June 2024 by Dorian Lavergne
Thanks Abi for putting my beer in the cooler while it was busy so I can have it cold when I'm off!
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May 2024 by Kevin Webb
Huge Wine, Beer and liquor store. We we're walking by and the wife wanted to go in. I wasn't familiar with it and assumed it was a wine store and it iis but much more. Excellent craft beer selection and plenty of liquor as well. Nice store in general. Recommended if you're at Westfield and even if not, worth a drive for beer, wine pr bottle.
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May 2024 by M X
Yes!!
Clouds parting, the sun shining through, and having room for Jello couldn't describe the happiness in finding this place.
AND their prices are about 10-15% less than Bev Mo... and about 20-30% less expensive than specialty wine & spirit shops across the board. Don't get me wrong, those places have a spot to. Especially if you need something really over the top, special, limited edition type stuff.
But after this experience a total wine, I think Total Wine might be able to find what you're looking for regardless.
April 2024...
I must have found the right, cosmic timing of experienced staff, well organization, and discovering a new line of beverages all at the same time.
I was in the area, and decided to pop in to do some price comparing, and information gathering.
Service: the staff is on point. All of them! The first guy who helped me was really quick and showing me where the line of liqueurs I wanted was. He was also very knowledgeable in some of the items. It looks like him and another coworker were restocking at the time. And they knew exactly what each of the items I mentioned tasted like, where it originates from, what it compares to, etc. And these are some pretty unique Amari aka Italian Bitter Aperitivo.
The next gentleman was also restocking at the time, and narrowed down the exact aisle and Bay of some of the items I was trying to find. One quick check on his cell phone device, any pinpointed exactly where six of six bottles of liqueur were. He was also really good at pointing out some of the different types of vodka my roommate was interested in. He was great, and he stayed with us the whole time to make sure all of our questions were answered. Really nice guy.
Then another guy came over, believe it was the manager, who helped even further. He was able to tell me that a couple items had been discontinued, but that one or two bottles remained at other locations. This particular fellow also mentioned that it might be something they would order for me if needed. Right there I knew I was being treated like royalty, even though I don't deserve it. Lol. But it just showed how much care and attention they spend with each customer, and how much they make you feel like they are doing their best to take care of all of your needs.
On the way out, I ran into yet another gentleman who hadn't heard of one particular liqueur I was interested in, but promised he would do some research to try to learn more about it.
If that doesn't say enough about how knowledgeable, experienced, and helpful the staff are, I don't know what else to tell you. Five star service the whole way!
You know what else I like? At the checkout, they asked me if I wanted a printed coupon with discounts or not. Love the fact that they're doing their best efforts to stay as green as possible.
Parking: a breeze. You have about an hour and a half I think of free parking in the Topanga Village structure. There's also some spaces directly east of Total Wine behind the store.
Of course I will be back! It just blew me away that these guys show up to work everyday, put their heart and soul into helping customers, and they do it all with a smile.
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May 2024 by MIKE
As always great ?
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May 2024 by Arco Handyman Services
100%Recomendet, personal service, high knowledge on products
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April 2024 by M X.
Yes!! Clouds parting, the sun shining through, and having room for Jello couldn't describe the happiness in finding this place. AND their prices are about 10-15% less than Bev Mo... and about 20-30% less expensive than specialty wine & spirit shops across the board. Don't get me wrong, those places have a spot to. Especially if you need something really over the top, special, limited edition type stuff. But after this experience a total wine, I think Total Wine might be able to find what you're looking for regardless. April 2024... I must have found the right, cosmic timing of experienced staff, well organization, and discovering a new line of beverages all at the same time. I was in the area, and decided to pop in to do some price comparing, and information gathering. Service: the staff is on point. All of them! The first guy who helped me was really quick and showing me where the line of liqueurs I wanted was. He was also very knowledgeable in some of the items. It looks like him and another coworker were restocking at the time. And they knew exactly what each of the items I mentioned tasted like, where it originates from, what it compares to, etc. And these are some pretty unique Amari aka Italian Bitter Aperitivo. The next gentleman was also restocking at the time, and narrowed down the exact aisle and Bay of some of the items I was trying to find. One quick check on his cell phone device, any pinpointed exactly where six of six bottles of liqueur were. He was also really good at pointing out some of the different types of vodka my roommate was interested in. He was great, and he stayed with us the whole time to make sure all of our questions were answered. Really nice guy. Then another guy came over, believe it was the manager, who helped even further. He was able to tell me that a couple items had been discontinued, but that one or two bottles remained at other locations. This particular fellow also mentioned that it might be something they would order for me if needed. Right there I knew I was being treated like royalty, even though I don't deserve it. Lol. But it just showed how much care and attention they spend with each customer, and how much they make you feel like they are doing their best to take care of all of your needs. On the way out, I ran into yet another gentleman who hadn't heard of one particular liqueur I was interested in, but promised he would do some research to try to learn more about it. If that doesn't say enough about how knowledgeable, experienced, and helpful the staff are, I don't know what else to tell you. Five star service the whole way! You know what else I like? At the checkout, they asked me if I wanted a printed coupon with discounts or not. Love the fact that they're doing their best efforts to stay as green as possible. Parking: a breeze. You have about an hour and a half I think of free parking in the Topanga Village structure. There's also some spaces directly east of Total Wine behind the store. Of course I will be back! It just blew me away that these guys show up to work everyday, put their heart and soul into helping customers, and they do it all with a smile.
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March 2024 by Stuart Morrell
Nice open layout. Plenty of what we were looking for.
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March 2024 by Cas Litt
The people there seem to have a stick up their rear ends whenever I go in there shopping. The people who act like liquor connoisseurs hover all over me acting really smug in the Woodland Hills store. It’s really quite nauseating. What do I have to come in dressed in a Versace suit to not be treated like a second class citizen? The service makes you feel like you’re a criminal.I had to wait for him to open the cabinet and bring it out to me like I was going to take something. And they were all gathered in the front talking and acting like I was invisible or something when I asked for access. And this self absorbed blonde girl giving out samples was giving me a weird vibe like I was supposed to be impressed or something by her presence. Very irritating. Going to Mission Liquors from now on where you’re treated equally.
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February 2024 by Sera Blanck
5 stars for customer service!!! I had an issue during a special event. I contacted their customer service department and they did everything to make things right. Thank you Brian Hickson, Daniel, and Norka, you’re awesome!!! I can’t thank you enough.
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February 2024 by Monique Gandon
I would like to say how GREAT Norka and Dante are at this store. Customer service seems to be a thing of the past, and when someone steps up and does the right thing, I’m a customer for life. Norka helped me resolve an issue and so often do we come online to complain and not praise great service! I will be a repeat customer for life, thank you Norka and Dante
