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April 2024 by Slev T.
Hello. Your employee David behaved rudely and dismissively when I asked for assistance in changing my plan, all while watching a football match on his phone and ignoring my polite approach. I am dissatisfied with my visit to T-Mobile and would like to cancel my plan, with no intention of paying for it in the future. I found my interaction with you very unpleasant. Thank you.
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April 2024 by Robert W.
Went in to get the new iPhone 15 Pro. Anthony is unreal - he showed me how to lower my bill by making informed decisions about my plan; he was patient; helpful; and friendly. Highly recommend this store.
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March 2024 by Alyssa W.
Thank you so much Anthony! My family and I came in for a phone upgrade and got above and beyond service. He very quickly laid out all plan information and got us what we needed. Then got us a great deal for our devices. Highly recommend this store!
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March 2024 by B M.
Omg the new staff is amazing!!! Giselle saved me today! I broke my phone and they helped me get a better plan and a better phone for under my budget. The service is exceptional here and I don't think I'll be going to another store after encountering the extremely friendly and helpful staff at this location. Highly recommend
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February 2024 by Stephiie Gzmn
0 STARS!!! DO NOT GO HERE!THEY LIE AND TRICK YOU INTO GETTING STUFF YOU DON'T WANT.They say you'll pay certain amount and once your bill comes along you end up paying more than you planned. This place should be shut down! Or staff needs to be retrained or fired! @tmobile you should do better!!!
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February 2024 by Timothy C.
Asked them to put a screen protector on my phone Said he would not do it looked mad that I even walked
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February 2024 by speed demon
Employee was very helpful and was able to give all the assistance I require. Very polite.
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February 2024 by Annjillian Abarca
I went into the store with my husband to finally upgrade his old phone we were helped by Sebastian. He was amazing. He helped us trade in my husband‘s very old phone and add an extra line for my daughter, which she was so excited for in a timely manner I did not have to spend all day at the store like I normally do going to other locations and they were kind and courteous at this location will definitely be back, Sebastian’s positive and amazing attitude made our time go by so fast Thank you, Sebastian!!
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February 2024 by Danny Abarca
Had issues with upgrading my online so I decided to go into the store. I was greeted by Sebastian who was able to help me out with my upgrade and also help out with adding a new line for my daughter. Sebastian was courteous and professional during the transaction. Thanks Sebastian!
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February 2024 by Ando “Crimson335” BMS
Don’t go in here. Can’t even look at phones and try them before buying. They will attack you
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January 2024 by David S.
OMAR is the most professional manager I have ever had experience with. He is doing a great job. Very patient and considerate. He is so friendly. God bless you Omar!
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January 2024 by Ando G.
They will attack you if you use display phones to see which you like. I was told just look at it
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January 2024 by Elizaveta Pervukhina
Absolutely terrible coming coming up with excuses and then told me my account got flagged even though there’s no account said that I watch is defected many excuses not to accommodate the customer
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January 2024 by Anne K.
This store has changed since last year when they were helpful. I went last week & got a new technician. I am on their cell phone plan & have had issues. The guy had no idea what was wrong. Immediately tried to sell me a new phone. He walked over to a manager who I assumed was helping him to determine my phone issue. No, of course they were working out a quote to upgrade me after I insisted several times that I did not want to do that. Went to the corporate store on Nordoff & they determined & fixed the problem.
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December 2023 by Tatiana Baires
Very bad service, they do not help at all, they do not help well, the employees are very rude, the only thing they are worried about is that they will give a bad review, this store is of no use, they only care about the commissions, do not go to this store, you will have a very bad experience.