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April 2024 by E C.
Once again, customer service eludes at Joann Fabric. If this company didn't essentially have a monopoly going on with retail fabric and sewing supplies I would absolutely be shopping somewhere else. I don't think they put even 5 minutes into any kind of training and the turnover rate and general attitude of every employee i've encountered speaks to their unsatisfactory hourly wage. I don't think I have ever been treated so rudely by an employee in my life. It was actually quite unbelievable. Spare yourself the trouble and either know exactly what you need, so as to have the least interaction with stafff or even better- SHOP ELSEWHERE! How very eye opening that nearly every location has a 3-stars or less rating and yet nothing changes.
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February 2024 by Freelance Grooming Services
I was in there first this in the morning and I asked the front if there was someone cutting fabrics , they said ring the bellWell there was no bell to ring outFinally Vanessa come out and had a huge attitudeI asked for 4 yards of each fabric and she tossed my fabric around and said this doesn’t have 4I said I’ll take whatever’s on there pleaseDon’t say another word to meFinally went to check out and asked JennyIf I could use my coupons and she took my phone and said well I guess this worksI’ll never go back here againI’d rather drive to Simi then deal with this type of customer service
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February 2024 by Gashikigaasokwe
maybe there was a big sale? place was in disarray - everything was picked over - whole store sloppy and dirty ?
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November 2023 by N A.
I always love shopping here. They have a variety of fabrics I like as well as the selection of beads, yarn. I'm always able to find what I need. The store is well lit and the aisles are wide. The employees are always friendly and helpful. The cashier always checks as many coupons as possible to give me the best discounts. I've been to the Porter Ranch location but definitely like our store here in Woodland Hills much better!
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November 2023 by stoogeswoman
I love this place and I really wanted to shop there today. But there were no shopping carts or baskets available at all! And no one working inside seemed to care about it. Very sad but what could I do? I don't want to have to carry stuff around in my arms!!
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November 2023 by Lolo V.
The worst joanns I have ever been in. The entire staff is absent and once you do find someone who works there they seemed bothered that you need fabric cut.... I asked an employee for help and she completely ignored me. Once I got louder she got annoyed and pointed in a direction of what I asked for. Honestly the entire staff except the security are absolutely the worst hands down. I will no longer be shopping here.
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September 2023 by Rudy Serrano
I’ve been coming to Joann fabrics most of my life. I have to say I have never experience such customer service as I did today. Jenny, the cashier was so kind to me and extremely helpful. She took the time to explain in detail to me and help me understand the product I was looking for. She went above and beyond today to even walk me to the place where the products were. With a warm smile and a kind heart she is memorable. Thank you so much to Jenny.
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September 2023 by Rudy S.
I've been coming to Joann fabrics most of my life. I have to say I have never experience such customer service as I did today. Jenny, the cashier was so kind to me and extremely helpful. She took the time to explain in detail to me and help me understand the product I was looking for. She went above and beyond today to even walk me to the place where the products were. With a warm smile and a kind heart she is memorable. Thank you so much to Jenny.
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July 2023 by Grace S.
Jenny is the best employee! She was extremely helpful with everything I needed for my big craft project. Even if you're a beginner she will gladly take her time to help you. You can tell the joy she brings in to work by how happy she is. Always smiling and helpful!
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June 2023 by Justina H.
This store would be amazing if they actually had employees that were considerate and helpful. My husband asked for a bathroom for me (I'm 37 weeks pregnant) and the employee walks him over to the bathrooms and goes to let someone else in. The lady's husband starts trying to argue with my husband that they're been waiting. They weren't anywhere near the bathrooms that I was already waiting at and they're also not the ones that asked either. The employee continued to open it for them so I just left. I asked another employee for her name and he didn't know who she was and wouldn't give me her name.
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June 2023 by Natalie O.
posting for my father & sister, who don't have yelp: I went in on May 29 (Memorial Day) at 5:00pm initially to purchase some decorative moss. While there I went into the yarn section to check out sale items. One of the brands I was considering purchasing had unclear signage. I noticed a female employee walking out from the back on their phone and stopped her with assistance from my father. It took us at least 2 attempts to get her attention. Then the overweight women with a ponytail and glasses turns around to tell us she is off work. We ask her to answer a simple yes/no question and were given attitude-basically being told no. My father then said to her "You can answer a simple question." To which the female employee turned around and replied "OH I can, can I" and turned around to walk away. At this moment we were very upset and chose to head to the check-out register and asked to speak to the manager. After checking out, we waited at least 15 minutes for one of the managers-Ema- to come out. Upon explaining our issue, Ema was apologetic, but did not give us any indication that the issue with this particular employee would be resolved. Furthermore, this store now also comes with a security guard to greet you at the door. The combination of the employees' attitude, the security posted at the front door, the blatant open displays calling for workers, all add up to us taking our business to another craft store competitor. yikes. doesn't sound good to me. corporate WILL be hearing about this.
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March 2023 by Sepideh Rahmati
Joan's fabric and craft store is a great place to find all of your crafting needs. The staff is always friendly and helpful, and the prices are very reasonable. I would definitely recommend this store to anyone who is looking for a great place to find all of their crafting needs.
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November 2022 by Sally Goodman
Big sales before black Friday! Getting rid of lots of inventory! Come check it out. Love Joann, been coming here for years! Staff is always more than helpful and willing to help!!
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November 2022 by Michele G.
I just spent over $100 in Joann's on Victory and the manager would not allow me to carry my looping yarn out in an empty box. I will never be back to spend money in this store again.
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September 2022 by Sunny L.
Excellent service and courteous staff. Consistently greet customers as they enter the store! Store is well organized and easy to find items. At times, there's not enough staff to help with locked items.