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August 2024 by Jennifer G
Sara went out of her way to provide exceptional customer service. Thank you!!
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August 2024 by Suzette Arellano
From the moment I stepped in I was greeted with a warm welcome, As I was looking around they asked me if I had been helped yet and were super attentive. For context, my uncle recently passed away, and I was given the task of creating images for his funeral service and not only did they give me great customer service, but they were so accommodating and Empathetic during these hard times for me and my family. Karen helped me pick out sizes and initiated the prints and Walter went above and beyond making sure that I was satisfied with the final product. To be able to help me during a life event like this I truly appreciated their service.
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May 2024 by Denise Acosta
Employees were helpful and awesome.
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May 2024 by Stasia Smith
I had a tax emergency and really needed to print a form. So I went to this location and despite my rushing, arrived at 3 minutes till close. The lady working there was nice and wanted to help, but the guy was trying to push me out the door as soon as I got there, telling me they were closing soon.. He directed me to Staples and Office Depot , saying they were open, but they were both closed.
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May 2024 by alliecormierr
Sara was very kind and helpful as I’d never had to print, sign, and email something back to someone so she made the process super easy! She was definitely a gem
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March 2024 by Lucas' Mom
On 2/29/24, I was fortunate Karen helped me processed two international FedEx packages before closing time. I was frazzled but Karen was very patient and did not made me feel rushed. Karen was supposed to clock out to go home but she diligently stayed and finished inputting all the required information. Karen went above and beyond her duties for being thorough and assured me everything is going to be Ok. Today 3/07/24, I received confirmation that the 2 urgent packages were received timely.
Kudos to Karen's excellent customer service - thank you??
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March 2024 by Gurshan Bansal
I came into the store today very distracted and just trying to get things off my to do list. I wasn’t really present. There was a gentleman named Ivory who helped me out even though I was halfway there. This review is all about the interaction I had with Ivory. He was patient, never got upset even though I was on my phone the whole time, and was professional the whole time. Can’t speak much about the location, but Ivory is a grade A guy. Being a Memphis a guy I love FedEx, but guys like ivory will keep me coming back to this location.
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January 2024 by Kylan
I’ve been coming to this Kinkos for years but just recently ran inside to print something and asked a simple question to a employee there named Jason and he was very cold and rude and made me feel like I was bothering him. I will never go back to this Kinkos ever again! Customer Service has definitely gone down hill.
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January 2024 by Nareg P
Never coming to this fedex location again. Horrible customer service. They (jacob and his minion) Couldn’t look up my corporate account so forced me to pay out of pocket. He upsold me to a new box because my existing box had a small tear (easily taped up). After all of this When I asked the employee nicely to dispose of my “damaged” box he denied it sayings it’s not our responsibility to take your old boxes. I am beyond surprised as to how fedex implements their “policies”.
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December 2023 by MICHELE NUNES
I tried to use my FedEx account to ship something and the employee said their FedEx interface system doesn’t work 80% of the time, so I couldn’t use my FedEx account and could only pay out of pocket. What the hell is the point of having a FedEx account with them if you can’t use it 80% of the time? And if their interface isn’t working 80% of the time, I’m extremely concerned for how this business is even operating, and suspect they will go bankrupt soon. No wonder they’re so inefficient, nobody is even working 80% of the time
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December 2023 by Russ F
Great Experience
I wanted to ship a package and as soon as I entered, a nice lady, named Sara, welcomed me and helped me right a away, offered me a perfect box for my fragile shipment and did the shipment for me, I couldn’t be happier. FedEx should be proud of you Sara!
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December 2023 by Алексей Головлёв
Worst place! Worst service! FedEx brought me a damaged package and I came to return this, but the didn’t accept because the package is damaged. They likes to charge me for reboxing almost $20.
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December 2023 by Alex Persky-Stern
Disastrously rude and unhelpful service on our first trip. Had to go back and Raphael was very helpful.
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September 2023 by Matin Sarfaraz
My supplier provided the shipping label for free returns, they made me pay $5 for fillers! So stupid !
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August 2023 by K Z
If you need fedex this is the place for you. Since they are willing to help. Mgmt offers help. That’s good customer service
