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December 2023 by Sean Francis
Absolutely horrendous people work here. Especially the manager Ana. Got a flat tire pulling into their parking lot to cash my paycheck (issued by Citi Bank). They told me that they ‘don’t cash checks at this location’ and they wouldn’t many any exceptions given the circumstances of me being stranded with a flat tire. They verbatim told me ‘It’s not our issue’. I had to ask someone to come and get me, to go to their other location that would cash the check, and then dropped back off at my vehicle, while on my work lunch break. So much for the holiday spirit. Absolutely atrocious morals.
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October 2023 by Bob Ellis
Woodland Hills Very poor knowledge . Palisades is really nice and brightWoodland Hills New employees are very rude and I’ve been banking there for 42 years . Slow and they don’t really care . They treat seniors horrible and rush rush rush .Leaving for Bank of America
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February 2023 by Istvan V.
Citibank stoled my money!Do a favor yourself and get any other bank for your checking account. I asked a cashier check from my other bank because I thinked that is the fastest way to move money to my Citi checking account. I deposited my check, Citi transfered it right at that moment and they closed my online acces and my account! Some incompetent employee made maybe some mistake. I do not have acces to my 60k more then 2 months! Nobody helped in the branch office, not online. Absolutely no answer or explanation. They told me I never ever will be able to open anymore a Citi accont and they handling me like a criminal. I have proof from my other bank, Citi holding my money and doing some investigation just because someone made some stupid . I am not sure If I ever will see my money without a lawsuit. Unfortunately banks has too much right to do whatever they just want without any control. I wanted to use that monu to make purchesis to my busines. Shame on you Citi bank big time. Probably they just laughing on this review because they can do anything The only stange is they refused any help from me and my other bank!Think twice before you open an account at probably the worst US bank. I think my case if anyone is made mistake could be cleared within minutes just the willingness is missing.Best:Steve V
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February 2023 by Joseph Hadar
Worst bank ever stay away worst serviceAnd I had $20,000 Froud on my account and Citybank won’t take any responsibility ! Now we go to court chase after tham stay away if you like safe place for your hard working money
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December 2022 by Yossi Konorti
BIBI .YOSEP. FABIOLA & TARA ARE Wonderful and professional . BANKER'S And I have the pleasure to meet the MANAGER too She is a wonderful lady and professional.??
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November 2022 by Pegah F.
Citibank is a terrible bank. Their customer service is horrible. I have had multiple fraudulent charges and even though I have alerts set up, I was not alerted. I am shocked to see a bank that is so well known have terrible service. Don't put your money in a banking system that is broken.
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October 2022 by conrad
I like the people here.
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September 2022 by Shara Manasi
ATM allways broken they only charge your account but no service cheap bank can’t even fix his atm
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July 2022 by Cherie V.
I had a wonderful experience with Miss Fabiola Venagas Personal Banker. She was very professional, the whole process was easy and fast. She was very helpful and kind. I also had a lovely conversation with Tara Gohari, who was sitting the next cubicle. These ladies are both super kind, lovely, highly recommend to work with them. You will not regret it.
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December 2021 by morez shemi
grate persian staff
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December 2021 by Tarri R.
Tara Gohari is the best and professional banker I have worked with in years. She took care of many complex transactions. She is through and accurate. A pleasure for business at Citibank.
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August 2021 by May G.
There is a personal banker there by the name of Tara This Lady is such a nice Lady, she has excellent customer service to people coming into this branch and she welcomes them very nicely. I went there with one of my friends to open an account for him there and she was super helpful explaining to him the types of accounts the would best fit for his needs. They also have an offer of getting cash if you transfer an account from a different bank to them as well. Tara is a great employee to have in a bank, in my opinion this lady has an amazing potential to be a branch Manger She has the knowledge, she is super professional and has outstanding customer service to clients and above all she looks at her clients with great respect! My friend is new to the branch and I saw the way she treated him and also other long time clients of her that come to the branch, you can tell how they Value her! So i definitely think district Manger should take a look how someone like her should be managing a branch! To all the people also reading my review about this bank if you are looking to open an account at Citi bank I highly recommend asking for her! She is absolutely incredible! We will definitely recommend you to everyone we know that is looking to open an account as well!
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November 2019 by Neda D.
This probably is my favorite bank and Amir is the best ever personal banker I ever had. He is so helpful and professional.
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November 2019 by Tree W.
I have been banking with Citi for the past 20+ years, and have been happy with the service I've received during all of that time. This year I had 2 "situations" with one of my accounts that required help. I sat with Amir and explained my concerns in both of these separate instances. He listened to me, he was caring, he was knowledgeable in how to handle getting the situations corrected, and he followed up even after everything was finalized, "just to be sure". I recommend Amir to anyone in need of financial help or information.
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October 2019 by Claudia Portocarrero
Horrible attention!. They never pick up the phone other then to send the call to the call center. I was trying to make s 275K wire and no one picked up to see if they would be able to help me. Not only did they loss a customer but I will be removing my company accounts as well. Let me just say, Citibank really isn't worth my time or money.
