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December 2023 by abdul aziz
Good service. The quality of the carpet is very good . The price of carpet is within control.
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November 2023 by Syra S.
Amazing customer service, Nicole was REALLY helpful and understood what I was looking for!
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July 2023 by Judy A.
There are 2 one star reviews. I am the 3rd out of 5. Nicole replied to each that they weren't in her store. Not only was I in her store, but carpet was installed terribly. Nicole was the nicest person until I paid the bill, and then I never heard back from her with the problems her bad installers made. She canceled the installers twice and we had moved so much out of two rooms and our house was a mess with company coming in a few days, this wasn't good. We made due with the mess in our house until the installers came days later. However, the installers she sent were terrible!! Yes, she told me she fired the installers after we complained how rude, not caring about our furniture when they moved it, made a small hole in the wall when hitting it with furniture, terrible clean up, breaking off the hook on a shutter so it shutter wouldn't move, not cleaning the runners of 4 mirrored closet doors which we had to do in order to open them, and I have found at least a dozen places where our newly painted walls were badly marked up and knicked, which I told them I would patch and repaint (as to not have any further problems). It took 6 weeks and my calling numerous times (Nicole never returning the calls) for Nicole to get someone out. She only sent someone to fix the shutter, not the carpet (which I had emailed her photos showing the carpet was too high over the tile. She claimed she never got the email, which I still have. I was still waiting for her to send a carpet guy out to redo the carpet where it meets up to the tile. The carpet is way too high as the carpet must be doubled or tripled by padding, to look more like a ski jump up to meet the tile and stand an inch above the tile - I have no idea why. The carpet that was removed was similar height and texture and even with the tile. The new carpet should never be raised so high. It will collect the dirt by rubbing our shoes so much quicker. I just hired another person to remove whatever was put below this new carpet to make it lay so high above the tile. It is now 2 months from the installation and payment, and I feel better just sharing my experience with yelp. I would never use this company again.
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November 2022 by robin aiello
Nicole is a wonderful person you can trust.Designer Robin HGTV
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November 2022 by Sam Terceman
Great Experience!!!, Friendly Staff, helpful, vast selection to choose from, Nicole is the best happy I came here.
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April 2022 by Dani G.
I determined last minute that I needed new carpet for a home I purchased. With very short notice, Nicole was able to recommend an in stock carpet and get it installed the morning of my move. She was a lifesaver. Could not be happier with how it looks and the ease of the entire process.
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April 2022 by Amit J.
Nicole has been great since day one. This is my first time installing carpet and she has made the whole process very comfortable.Once - due to unforeseen circumstances I had to reschedule my installation date and she was very professional with the whole situation and I was very embarrassed actually to ask for the new installation date and she made it again very comfortable.The installation team was also very delightful. Very professional. Can't describe in words. But, just what you expect and then some more.I love the whole process and will be calling Nicole again, if I have any new jobs and recommend her for sure.Nicole, thanks again to you and your team.P.S: I am not able to identify your installation team, as I didn't catch their names.
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February 2022 by Connor P.
Terrible service and high prices. Don't care attitude. No help whatsoever... my suggestion... go elsewhere... ANYWHERE but Carpet Concourse.
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February 2021 by Elizabeth F.
Alfredo and Victor removed the old existing carpet and EXPERTLY laid new carpeting in our home. They paid great attention to detail--carpet nap direction, minimizing seams and strategic in where the seams were placed, etc. They were fast and very hard working. They always left their work areas clean and organized. I cannot recommend Carpet Concourse and these two very experienced, knowledgeable, skilled and personable gentlemen more highly.
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November 2020 by nora rodriguez
Nicole is the best!!
