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February 2024 by Jessica O.
No business line, always only 1 or 2 tellers working. Don't know whats wrong with the scheduling or why they don't have more help.
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December 2023 by Sam R.
Horrible how come every Bank of America always only has 1 teller ! It's ridiculous I will be changing my bank to a different bank !!
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December 2022 by Charlotte G.
This bank is always with only one teller- no matter what day or time I come (I have made it a point to try different days/times) and the line is always so long. I am utilizing this bank only because that's where my benefits go while on maternity leave but I will NEVER open an account here because of this. Brought it up to the manager and she negated my concern and said "wel I have two tellers but one is on break and when she gets back this one will go to break." That means you have ONE teller at a time!
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October 2022 by Google user
Closing time says 4pm but they lock the doors at 330. Ridiculous for those of us who work ?
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October 2022 by Nova Queen
Closing time says 4pm but they lock the doors at 330. Ridiculous for those of us who work ?
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September 2022 by Lara F.
I'm certain that hell is waiting in line at bank of America. You'll be first in line. You think any minute now. There's four teller windows yet only one person is there. Other employees stalk around not doing anything. You think this must be purgatory. Surely something will happen soon. 600 years pass. You realize you're in hell. Keywords: Modular. Hand sanitizer. Taupe walls. Smell of something i can't put my finger on plus something else I shouldn't put my finger on.
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July 2022 by Shay A.
The employees here are all super sweet but they are wayyyy understaffed. The wait here is always redicuosly long. The branch is always clean and has a nice feel to it so at least you get to wait comfortably, but if you're able to I would go to a different branch for sure.
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June 2022 by Judy G.
I've been a customer at Victory Fallbrook branch of BofA for 25 years. This branch has gotten worse and worse. Often only one teller, two if you're lucky. More and more things they don't do for you at the branch. Instead they tell you to call Customer Service. There is no customer service in the bank branches anymore. And they don't do anything to improve it so I take that to mean they don't care. If I didn't have my account history here for personal and business accounts I would change banks. I still may. The other people in line are also complaining. If we all took our business elsewhere would they care?
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June 2022 by Sohail Z.
Love this bank the staff is awesome I needed some help and Eric saved me so much headache!
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May 2022 by Nicholas U.
they will not cash a BofA check if you're not a member. they make assumptions about you off the bat and tell you to have a nice day after they beat around the bush about how they are not going to cash it unless you open an account. long lines, superrr rude management and workers. only open till 4pm. don't even bother going to a bofa if you don't bank with them . you will waste your time with rude people and long lines. blonde manager at this location with caked up make up face is a cun* to say the least
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February 2022 by Антон Булгаков
(Translated by Google) Conveniently located ATMs, with the function of accepting cash, with support for the Russian language(Original)Удобно расположенные банкоматы, с функцией приёма наличных, с поддержкой русского языка
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January 2022 by Eddie W.
This bank for some odd reason is always closed. No explanations, they just decide to operate on random days of the week. This seems to be a regular thing for Bank of America branches. Taking my business elsewhere.
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October 2021 by דור פ.
The "manager" Farah has 0 in castumer service i was wating 15 min for them to open so i can get some help and go back to work. after wated for the casher ive been told that only a banker can help and that i should wait again. ok il wait. after a few minuts the "manager" reach fainelly to help. then she said that only her banker can help me and he got stuck in trrafic for another hour!!!!!!!!!! i told her that i wated 15 min for them to open and i need only 2 min help. She turned and walked away. whatttt. i asked for her name she answer i am the manager.
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October 2021 by Ane V.
I used to live around the area and this was my go - to bank. Staff are friendly and accommodating. Gives you suggestions and answers your questions without brushing you off or rushing the answer.
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May 2021 by Carolina L.
Hello, I just went to this Bank of America and Alex D. was super helpful. Although we didn't come out with what we wanted, he was willing to help. His manger on the other side was not so nice. I did not appreciate her attitude and was watching Alex's every move when he was trying to help. There employees should be informed first before giving customers the wrong information.