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June 2024 by Marko P
one of the worst company that I ever deal with.
multiple time send email and make a call to pay bil, No one reply but to send late fee they easy do that.
on my bill that is 10$ they send late fee of 15$
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December 2023 by Mike Peraza
Very difficult to get hold of people on the phone. You are normally put on hold until either your phone battery runs down or they hang up. The billing has charged me repeatedly for things covered 100% on my insurance. I would call them to complain and they would supposedly take care of the oversight. Then next month it would happen again. I have to wonder how many elderly folks that aren't able to watch it closely might be paying twice for their stuff.The only reason I tolerate this place is that for some reason it is in my "network" so I have to go through them. If insurance ever wises up and switches, I'll be happy to try someone else.Since then they hired a wonderful lady named Mardi, I hope the spelling is correct. She is not only on top of all orders but is genuinely nice to speak with. My orders now arrive on time and no longer get “double dipped” or charged to me instead on my insurance.
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November 2023 by Mohsen Mousavi
These people are professional, organized and hardworking, I am really grateful to them for all the work they do for me.
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September 2023 by Yvonne & Dennis Dwyer
I would like the company to know Gino was an outstanding customer service representative He took the time and listened and followed through with my needs. Other co-workers who answered the phone, Michelle was very polite.Thank you Ray for outstanding delivery and Customer service. Great company. Thanks!
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August 2023 by Statia Foresti
UPDATE! They totally have their Shi- together now!The receptionist is so RUDE! She is completely incapable of doing this job. Avoid!
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July 2023 by Saba R.
Very rude and unprofessional staff. I was billed wrongly so numerous times for something that I never even received. Very disorganized. They are never in time for sending my supplies. I always get my supplies late. I have to call the service department each time and they never return my calls after leaving them so many voicemails. Terrible service. I'm so frustrated. I've given them so many chances, but they have disappointed me each time. I am changing my supplier for sure.
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July 2023 by Eric Yang
I don't typically write reviews but it has been difficult to get someone on a phone call. I agree with pretty much all the other ratings too. BUT if you do get someone on the phone they are super helpful.I closed my account with them since it was easier just to buy my own machine than do go through the entire process of back and forth.
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June 2023 by Charlayne W.
Our Technician. Her was extremely thorough. Rather than waiting me to ask a question, Marvin volunteered everything we needed to know. He was not in hurry, took his time and acquainted us with the concentrator.
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June 2023 by Claudia B.
It's a very nice company with very nice employees Marvin came to my house to delver a wheelchair and he was very professional and very detailed thanks Marvin
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May 2023 by David S.
Staff were friendly and helpful. Marvin did a great job helping with setup and instruction in using equipment.
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May 2023 by David J.
My family and I have been customers with Apguard Medical since 2016. They are an excellent company who genuinely care for their clients. My father in particular required very intensive respiratory care and we couldn't have dreamed of the support and care we received, especially from the owner, Falih who is truly one of the kindest, compassionate people you could ever meet. I am now receiving care for sleep apnea. The customer support is responsive and accessible. Top notch.
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April 2023 by Steve Healey
It took many months of calls trying to get a CPAP - I left a series of messages and they didn't return most of my calls. Finally got back to me a number of months later, and by then I had switched employers and insurances so was out of network.
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March 2023 by Randy P.
Cesar at Apguard Medical provides excellent service for my mother who is dependent on both a Bipap oxygen machine for sleeping and an oxygen concentrator for breathing during the day. Cesar treats mom like his own mother the way he painstakingly ensures her machines are at their peak performance with filter replacements, new air tubing when necessary, new humidifier bottles as needed and loaner oxygen concentrators when hers is in for repair. Cesar is a vital member of mom's care team and goes above and beyond to help mom improve her quality of life. Thank you Cesar for all the wonderful support you provide.
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March 2023 by Bill R.
I've dealt with a few local DME companies now and Apguard is by far the best of the bunch. Mardi and Cesar rock!
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March 2023 by Jen Derwingson-Peacock
Never answer the phone so you have to leave a message and wait for someone to call you back, maybe in the same week. No online portal for ordering or paying bills. Very antiquated and poor customer service.
