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June 2023 by Nicole S.
This review is on the pharmacy. It is the worst one around. If you need a prescription filled, especially automatically don't count on this pharmacy to have your medication in stock, nor to prepare it when needed. You will always have to call in multiple times to remind them. Even if your doctor calls in a prescription you will still need to call them and remind them. If you need to pick up in the drive-through, you will always wait, a very long time. If you go inside, you will be met with a long line and the pharmacist are always rude and short or flat out sometimes just ignore you when they see you are clearly waiting. this week alone was the final straw as I had my prescription called in on a Friday had to call in on Monday and Tuesday to remind them to fill it and waited on hold for 35 minutes only to be hung up on, and then told that they didn't have the prescription and that was a reason why and then magically the prescription was filled that day... They make excuses, and don't do their job unless reminded. If I could give this Walgreens, a zero stars I would and I will never be coming back here again.
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April 2023 by Brenda T.
They need to hire more people for pharmacy clerk. You will be waiting for half an hour or more just to pick up prescriptions. Calling to speak to pharmacy also a long wait.
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February 2023 by Andrea T.
Not enough people work in the pharmacy. Wait time over 30 minutes to pick up a prescription during afternoon when it's less busy.Also, there is never seem to be a manager on duty. Saw a potential theft in progress and wanted to report it around 12:20 pm on 2/7/23 but no manager in sight.
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January 2023 by D K.
I don't understand why everyone keeps going to this location if they hate it. Go to a different one then. Yes, it's a long time to wait in the drive-through to get to the window. Yes this location appears to be understaffed. Yes, I don't always get my medication on the day that it's supposed to be filled, but that's life. I was able to speak to somebody on my last refill, and I was told my medication will be ready later that day, and it was. No problem we live in LA everything is crowded. Sometimes attitude makes all the difference.
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November 2022 by Rohin Kumar K.
This is a worst pharmacy for both drive thru and in- person pick up or placing an order.They take care for ever (please be prepared to wait for atleast 45 mins before being attended) to take carw of you.
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November 2022 by Nancy G.
Avoid this location as if it were a plague. They're totally inept and had no idea what the f*** they're doing. They repeatedly make the same mistakes blaming it all on the system or me. Like it's my fault that they can't fill my prescription in the designated location! Never knew that so many people in one location could so many shades of stupid! MORONS!!!!!
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October 2022 by Jessica L.
I like going to my local Walgreens (Sherman way and mason) since it's conveniently right around the corner from where I live, but as of lately it's been very disappointing to see More and more products locked up behind plexiglass. And due to the lack of staff (or limited staff) one has to wait to get what they need, like body wash. Which is pretty wild. I know theft and robberies are at and all time high in LA county at the moment, but this Walgreens wasn't so bad before. I noticed a significant downfall in the neighborhood once Walgreens allowed an illegal taco stand /a churro stand/ and a stuffed animal, hat, mask stand to set up shop in front of their parking lot. Firstly, The taco stand is disposing their cooking oil all over the walgreens surrounding plants and bushes and dirt outside, which has killed a majority of the vegetation and turned a lot of it black and ugly. The soil/dirt has absorbed gallons of cooking oil and has developed an awful stench on top of making the sidewalk in front of the business dangerously slippery and black. Since this taco stand had been operating illegally now for about 4 years, it has created quite a fan base, which uses the Walgreens parking lot to park and get their food and eat their food in the parking lot. There has been several incidents where my car has been hit/scratched by someone who is not even a Walgreens customer, They're a taco stand customer. A lot of the times I can't even find parking since several of the taco stand customers are utilizing them to eat or park to stand in line and get a taco. I use to come to this Walgreens way more often anytime throughout the day, now I have to think about it since it has become very dangerous during the day and at night. Several of the taco stand customers get drunk in their cars and leave glass bottles standing in the lot, which have given a few locals some flat tires. I use to do my night walks and swing by Walgreens to get a drink, not anymore, since it's dangerous to walk through the entrance of the parking lot since the taco stand parks their big truck right before the entrance to the Walgreens parking lot, which blocks the view of the drivers pulling into the parking lot, I can't tell you the amount of times I've almost been hit in front of Walgreens because of this taco stand operating illegally and parking illegally.Lastly, the most awful incidents that keep occurring at this Walgreens is the amount of drunks that are allowed to loiter in front of the business and throughout the parking lot. They ogle, stare, and whistle at women that are alone or with their children walking by, on top of pulling out their private parts and urinating all over the remaining brushes and greenery on the side of the parking lot. The combination of nasty cooking oil and urine does not make it pleasant to drive or walk into this Walgreens. The taco stand enables the drunks that loiter in the Walgreens by giving them food, which keeps them around and several other sketchy people.I've developed a schedule to work around all this madness, just to go to this Walgreens and get my necessities. Taco stand usually arrives around 2:50pm, if I leave my house by 2pm I'm safe. If I need anything after 2pm, I rather drive to CVS on Roscoe and De Soto. I feel safer going into that business, on top of not having to worry about my car being hit by a drunk, who's there for tacos.
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October 2022 by Suzette B.
If I can write a 0 star I would. We've been with them for over 10 years but recently the pharmacy customer service is horrible. Yesterday I picked up my daughter's prescription and the girl in the counter said I have to pay $100. I asked her to double check the insurance information they have on file and with a smirk she said" I have everything correct." I asked her to ask another personnel to double check. She asked Gabriela who has zero smile on her face and looked like she did not want to be there checked and found out that some of the numbers were incorrect. She was still not able to fix the coverage problem and said they will have to call my insurance. And without any apologies asked me "wait in that corner and We will call." I asked her how long will it be and she just said in a indifferent voice," as soon as she gets to it" pointing at the other lady on the phone. At this point, I went ahead and called my own insurance and got the numbers like BIn etc and verified that my daughter do have coverage. At the point the lady (Genesis) who was on the phone approached me and said she was on the phone with my insurance and my daughter does not have coverage. I told her I'm on the phone with my insurance and they are saying she does. I asked Genesis to talk to the person I have on the phone. My insurance rep gave her all the numbers she needed. She was putting the information on the computer and said my daughter does not have coverage AGAIN! I asked her if she can double check the numbers that she put in and she said "I know how to read ma'am!" I told her that I did not say that she cannot read but is simply asking her to check her numbers on the computer. At this point, Gabriela asked to take over again. Gabriela asked the insurance rep to call Walgreens. Gabriela was looking at the computer and when the insurance rep called her all she said is "it's ok I have the information." So I asked Gabriela," how come you're able to verify that my daughter has insurance even before talking to my insurance?" Gabriela unapologetically looked at me with so much indifference on her face verified that Genesis had put in some wrong information. At this point I was very frustrated because had I not persisted that my daughter has insurance, I would have pain $100 instead of just the $5 that they eventually asked me to pay. The customer service was very horrible!! They are not a patient advocate! They were looking and talking to me as if I did not deserve good customer service! What if this happened to someone who does not know how to stand up for themselves? It took me over 30 minutes just to get the coverage that I already have! If I did not insist I would have not gotten the coverage a paid for! Gabriela even had the audacity to tell me that she is the supervisor and any complaints I can talk to her when she herself does not k ow how to treat people with respect and she does not know how to give basic customer service. Walgreens should hire people who really wants to help people who are sick. Or incompetent people like Genesis who is as rude as Gabriela!
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June 2022 by Heather T.
Literally in tears writing this review after a horrible interaction with the pharmacist working 6/25/22 at 11:30am. I had a prescription sent in by my telehealth provider yesterday, and spoke with the pharmacist at that time who told me my script would be ready by 4pm. I didn't make it in until the next morning (today). I pay for this medication out of pocket because it's more convenient for me to do so, even though I have an insurance provider on file. The pharmacist started questioning me why I don't get my prescription from insurance provider (none of her business) and really giving me a hard time. She made me feel as if I was doing something wrong by daring to have my prescription filled AT A PHARMACY. She kept saying "I told them (telehealth company) I wouldn't fill their prescriptions". Okay lady, well how would I know that and why would they send my script to you if that was Walgreen's policy?? She really did her best to make me feel like the asshole. Also, she overcharged me and what is actually supposed to be a one month supply she put down as a two month supply and told me she won't fill my prescription again.
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May 2022 by Jack V.
Horrific customer service with a total indifference towards customers/patients. The "I don't care" attitude is astoundingly apparent as soon as you walk in. I put in a refill request and paid using Express Pay for a medication that I needed. When paying with Express Pay, you have to provide your payment info even if your insurance covers your medication 100%. That is how they provide you with the code to scan. I realized after providing my credit card info that they had charged me close to $100 for the medication that my insurance should have covered completely. I went back to check my prescription history and it stated that my insurance wasn't billed. When I went to pick up the medication, I thought it would be simple for me to tell them about their mistake so that they could reverse the charge or credit the amount back to me. I was wrong. The Pharmacist, who is Persian and her name is Saghar, said that I shouldn't have paid and now there is no way for them to refund me that amount. Finding it wholly weird that they charged me and couldn't reverse the charge, I asked what my options were, and she told me to call my credit card company for them to reverse the charge. I very professionally asked, "What if my credit card company refuses to reverse the charge?" Saghar straight up laughed in my face and sarcastically said, "I don't know." This right here is pretty irritating because I was calm and professional throughout the whole interaction, knowing that it was Walgreen's mistake in the first place. Lo and behold, I called my credit card company 10 minutes ago, and they confirmed my concern, stating that they obviously can't reverse a charge with a merchant. My credit card company actually knew what they were doing, and instructed me to call the manager at Walgreens Pharmacy to tell them to cancel the charge. Because it is a weekend, I was not able to get a hold of a manager, but I spoke to another lady, who reassured me that the pending charge would not settle and that I should be fine if I waited 2-3 business days. Now of course I'm going to wait before I call this situation resolved, but the point is that Saghar could have told me that in the first place. It seems to me that she either does not know how to do her job very well, or just has a toxic personality, which manifests itself into how she interacts with her customers. I have been going to this Walgreens for a very long time and have had to deal with subpar interactions with the staff. I've interacted with Saghar before and we have been very polite with each other, though glaring problems still persisted. For a while, I went with an online pharmacy and thanked my lucky stars I would not have to go to this pharmacy, but recently, my Doctor was not able to figure out how to contact my online pharmacy and he just sent the prescription to this Walgreens. Long story short, I'm changing my Doctor to someone who knows how to send medications to my online pharmacy, and I will definitely avoid this pharmacy, and Walgreens as a whole because these people continue to be employed here. I'm not going to waste my valuable time complaining to corporate or on the BBB, or CSBP because these people have already wasted a bunch of my time. The only reason I'm even writing this review here is so that unsuspecting prospective customers can know what to expect if they deal with Walgreens. If any pharmacy, for that matter, does not treat you as a respectable patient and human being, just know that there are plenty of other pharmacies out there that employ good people that will treat you as the valued person you are.
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May 2022 by Christine R.
I wish I could give ZERO stars to this pharmacy. Worst attitude and customer service EVER!
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February 2022 by Summer P.
This pharmacy has such poor planning.That they did not plan for as many covid vaccinations so they take forever to fill my medicine and getting them on the phone takes way too long.Today I have called them twice and put on hold twice.I am so frustrated with how poor service that they provide I am, posting this review.They also are quite rude and they just put me on hold without even telling me. It's so bad that I am considering finding another pharmacy(not another Walgreens!) It is a pain to change but they are more of a pain and they waste my valuable time!
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January 2022 by Nicholas D.
The employees here have screwed up my orders for that last frickin time. If you are reading this and need your medication, go elsewhere. I'll be reporting my issues to the BBB as well as the AMA.
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December 2021 by Yani B.
I have been going to this location for years and have probably spent a lot more than I should have over the years. Unfortunately, I'm very disappointed with their service today. I was over charged for two additional items. I told the cashier she charged me for extra items. She admitted she made a mistake and refunded my money back. Except instead of refunding the $19 owed to me she refunded $14 (to my credit card)and gave me a $5 gift card for store credit. $19 was over charged to my card and $19 should have been returned. I was told it's store policy and I could call customer service to get my money back.
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December 2021 by Nancy H.
Worst service ever! If I could give the pharmacy 0 stars I would!! Rudest pharmacists I have ever dealt with!! If you don't like your job and you can't be pleasant with people then I suggest finding another job!!