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July 2024 by Heather Johnson
Pick up your phone and do your job
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July 2024 by Chris Russey
Bought two packs of bandages, tried to use 2 of them and all of them broke or didn’t stick together. I went through 26 bandages that broke, *update. The last 3 broke, let cvs die, it’s a depressing store to visit and the employees can’t find anything,
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March 2024 by Martha Salas
This store is always a mess, the pharmacy is very unorganized prescription never ready or always lost even if you get the messages that it ready is not . Talk about the long waiting times and dont bother calling they just don't answer the phones its just bad
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February 2024 by Mary Wyatt
Waited 55 minutes in Rx line. You need more help!!!!
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November 2023 by Brad Pighin
Had a great shopping experience at CVS today in Windsor. Needed a passport photo in a hurry. The cvs associate did a great job and I left in just a few minutes with the photo. I was also able to pick up a few items I needed at the store. One stop shopping !!
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November 2023 by Cynthia Tellez
Worst experience ever! Horrible customer service from the pharmacy technician Dan Mac Gregor Golden RPT license number 32668. As I waited in line and was called up to the register he stated, he would not help me. He refused to make a new patient account for my 10month old son, who needed an antibiotic urgently. Medication was in, but he would not make an account. He stated his role was to only administer vaccines and clearly stated he does not help customers needing medication. I was turned away. He also had his cashier in tears from all his negativity and rude comments that she felt so overwhelmed with his obnoxious comments that she walked out on him! I will be reporting his license to the state of California, as well to the university of Arizona. If he does not take his professional seriously he should not be able to work under his license.
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September 2023 by Susan Letizia
Service in pharmacy is terrible. They never pick up there phone. Med. is given late and pickup is late.
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September 2023 by Dave Aver
Customer service this morning(8-25-23) was top notch. Jason opened the store and handled four of his customers all at once. True multi-tasker. Thanks Jason (passport guy).
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July 2023 by Lori McDowel
Customer service does not exist in this store. Nothing has prices on them. Boxes all over the floor, no matter what time of day. Half of the shelves are empty. This sight won't let you put 0 stars and go thru. So I had to give it a 1
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July 2023 by Denise EY
Coupon machine doesn't work. Cashier is unable to properly count the money back of the customer in front of me, so the customer counts it out for the cashier. After the customer leaves, the cashier says the coupon machine is the only one in the store and calls up a clerk to come look at the machine. I ask if coupons can be printed at the register and I'm told they cannot, but "there's a long receipt that comes out with coupons when you buys something." So how will that help me *before* the purchase?The clerk arrives and is unable to make the machine work but says there's another one in the back of the store. We start to walk over. I suggest that the clerk shares the knowledge of the other machine with the cashier to which the clerk replies, "Oh, well, she only works in the front of the store." Closer and closer to the movie Idiocracy every day.Did the machine in the back work? Of course not. But the clerk walked away before checking that it did. I gave up on the coupons, shopped and approached the register.The cashier was arranging something on a shelf so I approached the self-check out to which the cashier ran over asking if I found everything all right. I said yes and proceeded to scan my items. The clerk said, "okay, well just let me know if you need anything." and proceeded to stand behind me and watch me scan instead of returning to the shelf that needed straightening.This is not the first time I was weirdly treated at self-checkout. On a previous visit, I was intercepted and escorted to the self-checkout and my items scanned for me. It felt less service and more "we don't want you stealing anything." Both times there was nothing outwardly aggressive or shady about me -- it wasn't like I was walking around with a big backpack or trench coat to hide items.Today's hovering, though, hit a new low, and made me feel like I was being racially profiled. Again.I understand if theft is an issue, but there are better ways to deal with this as a company than awkwardly hovering behind your once long-time customers. Take out the machines and employ people at your registers who know the basics of a store, and get your machines working.Sad to say I'll be shopping elsewhere from now on.
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December 2022 by Samual Price
Review highlight: Waited 50 minutes on hold and then was told to go die by the cashier.five minutes to even get the option to talk to someone live by phone and then they put me on hold for forty minutes. I want rip off my ears hearing it tell me the same line about forward slash vaccines. The music loop is incomplete too, so every thirty seconds the call goes completely silent and gets your hopes up. ITS FIVE THIRTY ON A WEDNESDAY.edit, we are at 50 minutes.Edit pt 2: Cashier told me to go die after telling me she would not refill my prescription. This directly conflicts with the last time I called. They did a partial refill because of a shortage and said I could get the last 4 at a later time. The main store manager would not listen to my complaint either so this is just something they support. Disgusting behavior. I hope they burn down
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December 2022 by Samual P.
five minutes to even get the option to talk to someone live by phone and then they put me on hold for forty minutes. I want rip off my ears hearing it tell me the same line about forward slash vaccines. The music loop is incomplete too, so every thirty seconds the call goes completely silent and gets your hopes up. ITS FIVE THIRTY ON A WEDNESDAY. edit, we are at 50 minutes. Edit pt 2: Cashier told me to go die after telling me she would not refill my prescription. This directly conflicts with the last time I called. They did a partial refill because of a shortage and said I could get the last 4 at a later time. The main store manager would not listen to my complaint either so this is just something they support. Disgusting behavior. I hope they burn down
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November 2022 by Destiny Gentry
Went to the pharmacy. They told me it'd take "15 minutes but probably less" to wait for my prescription. I waited a half hour and another 15 minutes in line. Once I got back up to the counter, they told me it'd be ANOTHER 30 minutes. I just left.
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October 2022 by Wobbles And Bean
NEVER, EVER GO HERE. For starters, you will never get your medication. Even if you're contacted to pick it up, I guarantee when you go and wait an hour in line (yes, really), you'll be told by the assistant that it's not filled. Then I asked to have it sent to a different CVS for pickup, she said yes, and then did nothing. I went to the other CVS TWO DAYS LATER and they STILL hadn't sent the prescription order! So out of desperation, I go to the website and try to pay to have my meds delivered. I enter my address. "Cannot ship to this location as it is too far away from a CVS pharmacy". I LIVE LESS THAN A HALF MILE FROM THE PLACE, HOW TINY IS YOUR DELIVERY RADIUS?!These people are incompetent. The store itself is always barren, with hardly anything on the shelves. I have never in my life seen such a ln abhorrently run establishment.
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September 2022 by Nathaniel Monroe
Bottom line, this place had abysmal customer service. The Pharmacists are most likely overworked, and the pharmacy is most likely understaffed (Nothing new post-Covid). Possibly because of the stress the pharmacists appear to be under, there is a severe lack of empathy for customers.
