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March 2024 by Gagik Gevorgyan
Janine was very nice helfull and professional.Best customer service experience at this public storage. Thanks . Janine
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March 2024 by Georgi Gharagyozyan
Janine is the best she is very helpful
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March 2024 by EDGAR BAGHUMYAN
Janine was were nice friendly and helpfulWe are an auction customer we won the action at public storage and Janine made the transaction and the whole paperwork process were simply easy and quick .
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March 2024 by Jaime Flores
Janine is the best at customer service! Showed us several units and explained all fees and charges! We will be referring our family members and friends
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March 2024 by Josh Posh
Exceptional storage facility.The staff is Courteous and professional
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March 2024 by Alma Lagunas
Great service
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March 2024 by Hilario Ramos
Thank to Cinthya and Janine for your help with renting a new space and doing a transfer. Great help and excellent service!
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March 2024 by Michael Jameson
Stopped by the office for some help with the gate code Janine Brad and Darius were great help! Thank you so much for the help! Definitely recommend this location!
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March 2024 by juan tapia
Janine was courteous, and helped getting my unit fast, been here for 6 months, and it feels like family, thank you for you're help transferring to a bigger unit!!!!
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March 2024 by Ned Ebbs Jr
Kind and satisfy
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January 2024 by Jorge Alarcon
Thank you for the good service and help with my unit Janine I greatly appreciate the assistance!
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January 2024 by Kevin
Stopped by to inquire about sizes and prices towards end of the evening today. Janine was very patient/professional in answering all my questions. Did not shoo me away even with itbeing closing time. Managed to explain the process- even helped me with needing another move in date but securing a unit now since I will not be needing a unit right at this moment. Greatly appreciate the excellent service. Definitely recommend this location. Thanks again Janine
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November 2023 by vince garcia
Frankie was so helpful, 10/31/23.
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October 2023 by Good Awe
This is a good place to storage your things, (stuff), place located in pch ave in Wilmington city....you can get a discount online when you set up your account (it's still available).. also you can manage all this using the storage app, very convenient and easy ?...I took a good deal yeah! ? ?
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October 2023 by Janet Dominick
HORRIBLE NIGHTMARE EXPERIENCE! They rented me a unit that had bugs, holes in walls from rats and mold! You could see the 2 foot water line. They tried to say it was oil I was seeing cuz it's built on top of an old oil field so apparently oil seeps into the unit! Excuse me but I'm pretty sure breathing in oil can possibly cause cancer plus other issues! I told them it definitely has mold too, you can clearly see it! WOW what a great combination! Definitely don't won't that unit. However, I couldn't be transferred to another unit unless I paid an extra $70 for the same exact size! If I wanted to cancel the unit they said I could NOT get back the $29 admin fee either and a check will be mailed for my refund! OMG SERIOUSLY!!! IM SITTING HERE AT THE LOCATION WITH MY STUFF AND NOW HAVE NO UNIT AND THEY HAVE MY MONEY!!! So then I was told to call corporate office. The corporate rep said they'll file a report to fix unit but it takes 72 hours for report to go through! I said I'm at the location and can't wait for them to fix it! What the hell! I asked to speak to a supervisor and now have been on hold for an hour and 50 minutes and now the place is closed!!!! The person in the office also gave me the District Manager phone number to call but said he won't answer and leave a message but he won't get my message until next week!!! WHAT!!! HOW IS THAT SUPPOSE TO HELP THIS IMMEDIATE ISSUE! IF ANY FROM PUBLIC STORAGE ACTUALLY READS THIS, I WANT ALL MY MONEY BACK IMMEDIATELY PLUS BE COMPENSATED FOR THE TIME AND IMMENSE TROUBLE YOU HAVE CAUSED ME! I have been renting with Public Storage throughout 30 years and have never had a problem! You DEFINITELY LOST MY BUSINESS! THIS IS COMPLETELY UNACCEPTABLE!!!
