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“I needed to refund a spoiled money order. The Anaheim St office staff was mean and told me they won't do it. Here they did it quickly and they were super nice. If you live in Long Beach use this office!”
“I’ve been to this USPS a handful of times, and the staff has always been very nice and helpful. Like any USPS, there’s often a line, but twice while I’ve been in here one staff member has come out to answer any questions from the line, which really expedites the process. Overall, only good experiences for me at this USPS!”
“That post office gets mail so mixed up after the holidays, and I hear that sometimes mail gets stolen. I think post offices should have security systems installed!”
“Hit or miss with regards to wait times but everyone inside working there is helpful & accommodating. A true neighborhood post office with employees who haven't been dulled by the grind.”
“This was the second USPS I visited to deliver an Operation Santa gift. The first office I visited wasn't trained nor knowledgeable of the service I was explaining. The male worker at the Manhattan Beach USPS that assisted me was very knowledgeable, quick and efficient. I would return to this USPS to continue using their services, even after the holidays.”
“Stopped by this Saturday at around noon and it was a decent size line. Jonathan and Norma (only 2 tellers at the time) took care of all us in timely manner as the line moved along without issues. The people at the post office do a phenomenal job with the customer service. Our local mail carrier does a great job as well. Keep up the good work USPS! ? ?”
“I had to go into the post office for the first time today and Myra was extremely helpful and friendly!My arm is in a sling and writing is difficult, so she wrote it out for me without even having to ask!I’ll make this my go to post office from now on!”
“[Review #759]2023-045I couldn't remember why I came to this US Post Office in Lomita when there's a perfectly good one down the street about 1/2-mi. from my house in Torrance off Monterey St. However, I did remember why I visited this location... I needed my expired passport to be renewed & we had already booked our flights which departs in 47 days (08/12/19). Gulp! I had to pay a $60 surcharge for the expedited service.It was hump day (06/26/19) with less than 2 hours before closing. I had all my paperwork & expired passport, but wasn't organized with it & still needed to write a check. When you're frazzled, it would be nice to have some reassurance from the postal worker that I have everything in order. She wasn't friendly or all that helpful, but I got everything in the envelope & paid extra for expedited service. Sigh... when I was kid, I really enjoyed quick chats with our mail carriers & looked forward to our letters & packages. I always get a "hello" in, especially during summers when I'm not in school; things have changed a lot since.In any event, I received my new passport the weekend before our trip with 4 days to spare. Whew... talk about the 11th hour! o_O This was our last international trip before the COVID-19 lockdown. We were fortunate for this trip because it was the last time my kids saw their great grandmother in person before she passed on (RIP mormor). Grateful for the speedy return of my passport, but wish the personnel were a bit friendlier.”
“This was actually my best ever experience st a post office. I just left and the woman who helped me was very friendly and helpful. Not the usual attitude that you get at post offices”
“The customer service representative was nice and helpful. She was patient and answered to my questions. Chose the best option for me. Compared to other locations that I want she had outstanding customer service. I will definitely go back to this post office if I have a chance.”
“They are very active. Packages are processed on a daily basis. Unlike Torrance's, they have a delay of a day or two in processing cheap packages such as First-class .”
“I am very happy with the service I've gotten at the PO at 4216 Pacific Coast Hwy Torrance. They seem to go out of their way to be helpful and I appreciate that.”
“This may have been the most pleasant usps visit I've had as of late.I figured going in for passport stuff would be a hassle but no, as long as you have an appointment, and all your paperwork, it is a breeze.The workers are personable, funny, and like family it seems.The entire application process with an appointment took under half an hour.Downstairs, the non-passport section seemed a bit confused about their own self-service machines and the stamps available upstairs.We got a decent amount of cute snowman stamps from the machine much to the employees surprise somehow.”
“Love this place! Operated solely with local volunteers, this little post office in town is a gem. No long lines, friendly conversation and amazing customer service.”
“Nina is the best!!!! So friendly and so helpful. Went above and beyond to help me even though I showed up late almost at closing.... Yes I was that person! Thanks Nina!!”
“I like to thank our local postal service workers for always delivering our communities extremely important mail safe and sound. I personally feel Management is doing a great job keeping their employees happy because every time I go I have a pleasure experience and fast service. Thank you all again we truly appreciate your service and hope you may that.”
“Yesterday, 23Mar2023, I needed to overnight a letter to Austin, TX. I went to the FedEx office on Lakewood Blvd. Fedex wanted $59 for a 1 oz letter. I was shocked at the price. Also, they weren't able to look up my account; they said it no longer existed. I also checked UPS - they wanted $61 for next day and $96 for early morning (8AM) - that's right ninety six dollars!!! I think they've lost their fricken minds. I ended up going to the USPS (post office). They were friendly; almost no waiting. I used Priority Mail Express (1-day). I just checked and my letter was received in Austin by approximately 1100 local time. The charge was $28.75. Hooray for the US post office! Only issue with USPS is that 800 call center/voice prompt system and online system has issues - difficult access and issues with voice prompt system. But overall a very good experience.”
“Not going to lie, I was scared to walk in because of the reviews but the woman who attended me at the passport office was AMAZING! She was informative polite and got things done quick. She was very helpful to other people outside as well. 10/10 recommend”
“Downey post office at Imperial is just great very helpful and friendly great people like Claudia, Chris ,Dan Cribsen, Ana and the big boss Jeanie ,and Sheril ,great staff feeling hanging out with friends always enjoy seeing them all”
“Bought my PO Box here. The cheapest PO Box I found in LA. The clerk was very friendly. There isn't much parking but I didn't have any trouble finding any.”
“Possibly because not many know of this location, I have never seen a line. I'd always choose it over the Palos Verdes Peninsula location off Silver Spur for quick transactions. Lovely plaza just a plus++”
“It wasn't busy when I went and the staff working was very pleasant and cheerful! The ladies working today both answered my questions and made sure I mailed my passport correctly and safely. I'll be coming back to this location because I'm confident I'll receive a great experience.”
“Superb customer service in an immaculate facility is much appreciated. Jay is competent, patient, and always conducts himself as a gentleman of the first order. Efficiency means short standing in line time! Answering every question and addressing each concern promptly, the lines melt away like ice cream in August when Jay and his worthy colleagues are at the counter!”
“I had an appointment for my daughters passport application and Mary Jo made the whole process as easy as possible. She provided great customer service and made sure we had everything completely and accurately filled out.”
“The team here was amazing at recovering a package that had been shipped to a nearby incorrect address. They called me back with updates each day as they tracked it down, recovered it, and once it was ready for pick up. Greatly appreciated! Thank you!”
“I came here to get a new passport and I was expecting the worst but was pleasantly surprised with how great the service was. They took me a little before my actual appointment time which helped me get out on time. Lloyd was the exceptional employee that helped me through the process. I had no idea what I was doing and he was so patient and kind. He let me retake my picture so I wasn't stuck with a horrible passport photo. He made sure everything was correct and walked me through the expedited process. His other colleagues were also very kind and helpful. I will be coming back to this location for all of my postal needs! Thank you all!”
“It really confuses me when I look at the star rating this post office has. I use them all over the US and I feel more than confident when I say this one in particular has the best staff that are patient, helpful, smiling, and actually seem to enjoy doing what they do.
This post office is one of the reasons why I love San Pedro, it just has character.
Thank you to every staff member there, continue please.”
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“For those of you that don't know about the post office. There's a big work load. more people order on line deliveries. Even other carriers us USPS. like Amazon. They delivery at everydoor daily. The employees work 11 hours a day and 6 to 7 days a week. Also it's a month for Christmas that takes more of there time away from their families. And their not getting paid overtime. You complainers seem to think you t b e only person getting a package or sending. They work hard and work minimum 6 days a week and overtime daily. How ungrateful you are for those employees who don't complain about giving more time to their job than their family. On top walking maybe 15 miles a day. I know I'm a new employee with USPS. So you should look at the facts and be grateful someone trys to do the job you couldn't do. and gets no overtime pay for the Xmas season. you should be embarrassed to even be so critical. If you have no idea what they do for you everyday. I bet your never happy. Give us hard working people a friendly smile or a thank you instead. And keep control of your dogs. Thanks for only thinking about you. it's people like you that make people want to stop helping others.”