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October 2023 by Kathleen L.
Willits Safeway leaves a lot to be desired.Long lines poor selection cramped store,I would suggest driving the extra miles to Ukiah Safeway if you want an excellent selection of groceries.
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September 2023 by Marc T.
One of the cleanest and most well stocked Safeways I've been in since I moved to California. Staff is attentive smiles and is helpful. The store is packed with tasty food
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August 2023 by Charles D.
Surprised by all the bad reviews, I've been going to this Safeway for 22 years and still see some of the same staff there..Look, this is no foo foo place like Whole Foods, Willits is a small town and you have to put up with some small inconveniences but over all I've never have had a bad experience and us long time shoppers there are thankful..
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June 2023 by Fred R.
This is the worst Safeway I have ever been to my first complaint being that the bathroom was clogged and almost flooded when I came in so I had to relieve myself in the corner of the stall! I then got some barbecue chicken from the deli, the guy serving me chicken nearly drooled in my food as he handed it to me so I think Safeway needs new employees. When I finally tried the chicken it tasted like a burnt orphanage and I almost vomited.
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February 2023 by Fggg C.
This has got to be the worst store ive been to yet dirty,understaffed,rude employees , long wait time the list goes would never recommend to anyone
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December 2022 by Chezy Knight
Has anyone one else had the pleasure of going through Gail’s line at Safeway? What an angry little troll. She about lost her little mind that we had more than 15 items in her, not clearly marked, express lane. It is not bad enough paying these stupid prices but to be glared at, our expensive groceries tossed around and then she points out we had 34 items- you were the one who said you would check us out. Hey Gail, maybe working at Safeway is not for you. Hopefully, we are not the only people who had to experience that garbage customer service from Gail.
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December 2022 by Mike R.
The cashier did not ring up every item that the guy in front of me put on the belt. Instead, he charged me for the items. When I went back to return the items (literally 30 seconds after paying), he rolled his eyes and proceeded to tell me I must have put the items there. Unfortunately, I had no need for canned cranberry and pickles. It was obviously the guy who was purchasing his Christmas dinner items. Either way I smiled and said ok. As I was leaving, he lets me know if I do it again, he wont be giving me my money back. Again I smiled and said ok. He proceeded to say something under his breath (that I won't repeat what my wife thought she heard) and when I turned to give the gentlemen the reaction he was seeking, my wife stepped in and reminded me that the cashier was an idiot. He should thank his lucky stars my wife stepped in or the reaction he was seeking was the reaction he was going to get. I don't remember the guys name, but he spoke with some sort of speech impediment. He lacked any class and his shirt was as dirty as a two year old child eating spaghetti. Casually wiping the snot from his nose as he rang up my items. Safeway should probably have him in the back, away from people who spend their money at this establishment.
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September 2022 by Zach C.
I like Safeway in general but every time I take the time to look at my receipt it has mistakes and not in my favor. When they have buy one get one free you seem to get the discount half the time. This is ridiculous, so I guess the point is watch the clerks with there ringing you up. I may just quit going there.
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August 2022 by Jason B.
it took them 1 hour for a drink they just have to shack starbucks the pepole there are idiots
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July 2022 by Kayla S.
If you want bad service come here. Never any carts always one express line and one regular...even if the line goes all the way down the whole isle. No one cares. These workers don't care about customers. Only here for the pay check. I've lived here for 10 years and I think I'm finally done giving these people my money. I had an experience today that made me realize these people are just horrible. Much rather go to ukiah and shop at food max.
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July 2022 by Jim S.
Well we may not have choices beyond here for groceries and food at reasonable costs, we can count on a smiling face most of the time and staff willing to correct mistakes on the receipt. This place has been a cornerstone of the community since the late 1930s and it has changed its layout and faces since with new staff joining all the time. The Albertsons takeover as corporate owner has led to many hiccups along with Covid supply and demand, yet they continue to make do with what they have and realize as community members themselves the issues that still persist. The Starbucks is the Latest Upgrade along with Pickup and Go option that saves a long wait when spots are open. The APP is a must as savings abound with point redemption available on everyday products when gas is not needed, they even have a hidden receipt record hidden at the bottom of the wallet page that makes sure your order was right with staff accepting it as an option of default for those computer hiccups.
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June 2022 by Logan G.
How is your deli closed for the day? Really? Lol lamest s*** ever haha and have more than one checker in the building Jesus Christ, that corporate skeleton crew b******** no wonder Safeway has high a** turnover
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May 2022 by Carlos L.
Whenever i need some groceries i go to safeway! whenever i need a snack or prepared food or even a fresh deli sandwich i go to our local safeway, the staff are very friendly and the store is always clean and easy to get around. They have everything you need in one spot.
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May 2022 by Thomas C.
A lot of these complaints crack me up. It's a grocery store, and it has groceries, so mission accomplished. If you go on Thursday instead of Friday you might not have to wait in line at all. If you move your befuddled a** to one side of the aisle or just make a list before you go, the aisles won't be blocked. There ain't a lot wrong with this place that can't be explained by looking around at the customers.
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May 2022 by Andrea M.
Went in on Mother's Day the lady at the floral department was making a bunch of arrangements and I asked about them she said it would be a while to have them done. I only wanted one and she seemed like she would not go out of her way just to get one done for me. Bad customer service