-
February 2024 by Jesse Almanza
Customer service representative was friendly
-
January 2024 by Jesse Peraza
customer service reps really helpful
-
December 2023 by Bohdan Smetaniuk
I love coming to this location. I rent trucks very often from Budget, Penske, Ryder and U-Haul. This location almost always has what I need and the Staff is amazing and very knowledgeable. David, the manager, and his team; Jennifer, Matt, Bernard and Vivian are all very efficient, kind and fantastic to work with. The facility is always clean and I always have a good experience when I go there. U-Haul should be very proud of the great work they do for the business and the superior representation of the U-Haul brand and company overall! Thank you.
-
December 2023 by Sheldon C.
Refilled propane at this location. Plenty of parking. Rang bell by propane refill station once. Attendant promptly came out, filled tank, and we had a pleasant conversation. Not too busy on a weekday.
-
November 2023 by eric takamine
The workers at U Haul were helpful and courteous.
-
November 2022 by Carlos Aguirre
Awesome service! I rented a 5x8 trailer but the lights were not turning on. They ended up replacing a fuse in my truck even though it was after hours. Best service from any Uhual dealers I've been too.
-
September 2022 by Colleen Clark
THANKS David Albitre !!!! for having such a nice, helpful and friendly staff and you, being courteous while being stretched in all different directions, dealing with the general public with all their diverse and complex problems. I appreciate your professional attitude and leadership abilities while serving the general public. Hats off to you!!! And, if your thinking of storing, renting equipment, or just buying boxes, stop here!!!!.... you won't be disappointed and it wouldn't hurt to try Arturo's Puffy Tacos next door if there's a wait, we all gotta eat!!! There is no drawbacks to this location, and people, Whittier's best stop for the "Let's get 'er done people".
-
August 2022 by Jason Piro
Always good to us... always have a rental ready and clean
-
August 2022 by Cherri G.
So they gave us truck with only 3/4 tank of gas. We paid a daily rate and a mileage fee. Didn't know that we were supposed to bring it back with the same amount of gas! How in the heck do you fill it up to inly 3/4 full??
-
May 2022 by Rogers Family
I’ve rented from this facility twice and both times David help me. He went above and beyond the first time we needed a van rental during the height of Covid. He created a lifelong customer for this particular uhaul. David and his team are professional and kind and still practice real customer service. The second time we used them for a van rental, David remembered my name! I live in Brea and actually drive past 2 other uhaul rentals facilities because this place is the best!
-
May 2022 by Kathleen Pizano
Great customer service David was great van was clean Gene was every nice when I returned the van back , Sebastian , David, Gene great customer service the staff is so friendly this is the only place I rent vans, trucks always available, thank you for have great employees!!
-
May 2022 by K C.
Not sure why this business doesn't have more stars but I give them 5 out of 5 for outstanding customer service! I made the mistake of going to Budget first and they wanted money down for a reservation on a vehicle that they wouldn't guarantee would be available on the day I needed it. Didn't make sense and luckily I walked away. On my way home, I passed this U-Haul and decided to stop in and ask if they could guarantee a vehicle when I needed it. They promised, and they followed thru on that promise! A clean, newer model moving van was available for a super reasonable rate. I recommend making a reservation in advance because they can run out of inventory. Thanks to everyone at U-Haul on Lefffingwell Rd (especially Vivian & David) for an easy rental experience.
-
March 2022 by Emily
They try to rob you for gas money and then gaslight you about it because their customer service rep doesn't understand how U-hauls technology works, or any other technology including email, and is not motivated to learn.
-
March 2022 by Raul M.
I exchanged a propane tank. The one I was given is not working. The propane is not flowing out. I brought it back to get a different one but they refused to exchange it. The tank is still full. I used to come here all the time. They now have lost a loyal customer. Good riddance
-
January 2022 by Daniel A.
This review is a little overdue but I believe it's important to recognize good customer service. This past October I rented a truck 3 times from this location. I dealt with 3 different members of the staff each time and was impressed by the customer service of each one. They were all very helpful and professional. Positive experience all the way around!
