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October 2024 by Robert Algarin
Other than the rate great location
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October 2024 by Leo Munoz
Great storage spot! pricing was great! and the staff are friendly and helpful. I have no problems or issues to report I recommend to anyone looking for a safe storage space.
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October 2024 by Maria Gutrriez
Very grateful for Mayra's help at all times.
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October 2024 by Daryl Wantland
Clean unit. Good Service by Mayra
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October 2024 by Ramiro Campos
Kimi is very friendly, attended me very well and showed me a unit I'm looking for golf cart ride was a plus ?
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October 2024 by IWannaSnuggle
Shopping for a storage unit for my sister. Kimi provided such friendly service, gave me all the details I needed of this facility while Im looking for a unit. She also gave me a cold water bottle, much needed on a hot day! This one is top 1 on my list for sure! Bringing my sister in soon (: Keeping note of this one for future storage needs.
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October 2024 by Marie Garcia
Since 2021, I've been a faithful customer of Smart Stop Self Storage, Colima Rd. Whittier location and paid the monthly storage fee for three storages using auto pay. In spite of this, Smart Stop Self Storage rented out two of the units that belonged to me that where already paid to the end of the month and rented by me. I had emptied the units earlier in the month to clean and disinfect them from ongoing rat damage & rat infestation. Days later, Smart Stop Storage rented my two paid storage units to another customer. When I went to finish the cleaning tasks in my units, I discovered my locks no longer worked on the units and I could not get in to them. I immediately inquired in the office. However, the representative had no explanation other than that the employee who did the transaction (rented my units) no longer worked there. I explained that I was not moving out only cleaning and that Smart Stop never reached out to me to follow move out protocol before they rented my paid units to another customer.
I have not received a call from their District Manager as promised. I have been consistently on the phone with the storage location and Customer Service trying to get justice. The Smart Stop Self Storage staff handled re-renting my two paid units is no way to do business or treat a faithful consumer.
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October 2024 by Francisco Rico
excellent customer service and very friendly
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October 2024 by Delilah Slankard
Hailey really took her time,very friendly and helpful
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October 2024 by Marlene Roman
Grat service and clean
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October 2024 by Deborah Pina
The guy who helped me he was really nice a good guys .
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October 2024 by Perfecto Hernandez
My experience very good
It is a very safe place.
And very good attention
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October 2024 by Araceli Shope
Good service
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October 2024 by Richard Shope
Mayra was wonderful! Very helpful as we decided which unit was best for us. And riding in the electric cart was a treat!
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October 2024 by Roberto Hernandez
Good service from Mayra, very friendly
