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April 2024 by Omar Quezada
Absolutely horrible. I was waiting for six long hours with my fiancé because she was having a severe throat infection and we still weren’t seen by any doctor whatsoever. There were a lot of people in the waiting room as well who waited even longer and they still weren’t taken care of. I don’t think I’m ever coming back here again.
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March 2024 by yang li
No lie…. The best emergency room I have been to!!! I checked in for My husband had heart problems and the nurse doctor here did a complete checkup on him in less than half an hour, which made me feel much better than other ERs I've been to. Staffs was professional very polite and courteous.PIH providers and staff for making my visit a good one!
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March 2024 by Shawn Ford
I came from Placentia via the bus, so I had to arrive the night before. Since I'm having severe problems with my right knee, I decided to go to the emergency room. It was cold and raining off and on, so I asked for a blanket for me and my service dog. They REFUSED!!! I got no pain medicine either. I wanted to wait for my upcoming appointment and they made security kick us OFF of the property. LOUSY HOSPITAL!!!!!
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March 2024 by Sam Cisneros
One of the best hospital all the staff is so gentle.
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March 2024 by Alex Gandara
This place is great alot better then kaiser
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March 2024 by Dick Wagner
They stole my phone told me I had stones was there for two other things and the nurse kept asking me if I had took a pill for my pain I said no you keep asking me can I have already next thing you ready to go with cold cuts on the paper for my stones it said no cold cuts and never gave me anything for the pain dont go there they are demons
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February 2024 by Ernie Cardenas Jr (MR VIEJITO VNWK TMS)
Sick this is the place to go if you just got a cold or something small wrong with you don't go here chest pain you can't breathe then go to PIH
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February 2024 by Randy Alanis
I had my wife at PIH in Whittier and she had one of the rudest, egotistical male nurse named Adan. We suspect that this nurse was intentionally drugging her. My wife said she thinks he was drugging her in the middle of the night. When she woke up in the morning she called me panicking and I had to go pick her up immediately.I am on the verge of making a police report. But we are not completely sure as to what happened. She also believes that he may be having control and intimating a few of the other nurses.
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February 2024 by Kaya Petruescu
The worst healthcare i have ever experienced. If you are having a medical emergency or are giving birth do not come here. Was admitted for 24 hours, so had 2 shift changes and was only checked on by a nurse 3 times in the total 24 hours, doctors cant be bothered to discuss care or make any decisions that get to the bottom of whats going on, they just want to send you on your way if youre not dying while in their presence. Seriously the worst healthcare EVER!!!
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February 2024 by Jay Fontenot
Patient last experience, this place is going downhill. Also the security is a joke here.
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February 2024 by Me T
If you want a level of personalized care with staff that actually invest critical thinking skills and compassion in each case I would highly recommend pih!I made the mistake of recently going to Kaiser for my care and there is no comparison. Yes Kaiser may have some better technology however you can't replace compassion and thoroughness and a more traditional style of medicine like PIH offers.It remains that Community Hospital that it always was but still provides care for tens of thousands of people in the greater LA area with the most diverse patient population in the whole state arguably.PIH has a very diverse staff that speak multiple languages and really do put patients first as their motto says. They will provide you care based off of clinical judgment not some tight algorithm like Kaiser. They prescribe treatment and medication that's necessary versus some strict list that's only formulary like kaiser.
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February 2024 by William Li
I don't usually leave reviews but I feel like I am out of options. This is a PSA if you plan to use PIH for an annual physical and do not want to get charged additional fees.I visited PIH for the first time in October 2023 and did my annual physical which is fully covered by my insurance. I received a bill in December for a second outpatient and preventative medicine visit. I was confused by this charge and reached out to the billing team and Cerritos office managers. I was informed I was charged due to my answers when I was asked how I was doing by the doctor during the annual physical. I have always been able to speak openly about my health or if I felt anything was wrong during an annual physical and was not informed by PIH that doing so would result in an additional charge. I believe this is a misleading practice and feel taken advantage of since it was my first time using PIH.The office managers and billing team both informed me that there is nothing they could do, and the office managers mentioned that they have been charged in the same manner before by PIH and just did not want to fight the charge. As such, I have to leave a review so others know this before using PIH.
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February 2024 by Daniel Tittle
THIS PAY TO PARK SYSTEM DOESN'T WORK. LINES EVERYWHERE WITH PEOPLE TRYING TO LEAVE. PLEASE FIX THIS FAILED SYSTEM.
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February 2024 by Kayla Eagle-Snyder
As a nurse I understand the complexities of healthcare and the difficulty in giving all encompassing care to every patient, every time. But. This facility failed at everything, every time. As medical professionals it is your job to gauge your patients level of understanding and adjust your words accordingly. If you can’t you find someone who can. In this state language asssistance is mandatory it should be no different for a persons comprehension.The fact that this facility botched a biopsy procedure for an abdominal mass forcing us to endure it again then failed to ensure patient safety and satisfaction is unfathomable. Simply no excuse.This is my first ever review on anything because I understand human nature but this was deserved. Fellow humans, please do your research and understand your healthcare coverage before you get lost inside a medical crisis scared for your life.
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February 2024 by Joseph Miller
I have had negative experiences with this hospital dozens of times. The Primary Care office assigned to me by my insurance, on the 5th floor, is a residency office. Which means that by the time your pcp understands you and your medical history, they're gone and you get a new, young doctor. Now, I've been trying to get ahold of that office for 2 weeks. When you call the holding recording warns you the wait time is 140+ minutes. I've waited, only to be hung up on. Several times. They have a call back feature, which I've used several times, even remembering to hit "#" at the end, and nope, still no return calls. I spoke to someone from Digestive Health Services on the 4th floor for an unrelated issue. I explained how I've been trying for 2 weeks to talk to the office above her. She tried, in vain, to reach that office, it's supervisor, or it's manager. I've had negative experiences with their front desk too. Yes, some of their staff do a fantastic job, but they obviously also have some gaping holes in the ship. It's obviously sinking if they're only recently installing parking charges and automated systems to charge you to park there.I hope things get better, because it's ONLY PEOPLE'S LIVES AT STAKE HERE, but when a corporation who cares more about profit than lives or customer satisfaction get their greasy mitts on something, the end results are rarely positive for us.