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November 2023 by Eddie O.
Poor operation to say the least! Went in for what I'd thought would be quick blood work but was wrong. There were 3 receptionist checking people in and about 8-10 people waiting. I figured okay about 5 minutes per person. 3 receptions so I'd figured 15-30 minute wait. I was there waiting over an hour and half. Once I was called I sat there for another 10-15 minutes just verifying information they already had (insurance, address, phone number, etc.) I was given the order and sent to check in with the phlebotomist. That only took about 5 minutes to get done, thank God. However, it only took 5 minutes because they didn't have anyone waiting. So, the problem is not waiting on the phlebotomist, the problem is getting people checked in. Their system or way of checking people in needs to be improved. Too many people waiting and staff acting like no worry in the world or they just don't give a shush! People waiting began to loose their patience and I got the sense that we were on their time.
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October 2023 by Christina Bejarano
The office girls always seem unfriendly. They misplaced a sample of urine I brought in for my elderly mother. It took 3 days before someone finally confirmed they had no idea what happened to her sample. How does something like this happen??
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August 2023 by T Led
This morning I took a friend to this PIH Lab for a blood draw. He was a new patient to PIH and only possessed a copy of his lab orders (from a non-affiliated physician). The girls at the front desk were friendly, helpful, efficient, and informative. They created an MR# for him, processed his orders, and called him to the back office for his blood draw. He was impressed and intends to use this lab location in the future. Thanks again for making the visit easy and convenient!!!!
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April 2023 by Nancy C.
So unprofessional. The nurses are chatting with each other and not caring for patients. They were supposed to assist my mom with eating and change her diaper instead the aide left and never came back. We called 30 minutes later and of course she had left. They couldn't heat up food or reorder so they gave her a shake. Doctor raised her voice at my sister because we asked so many questions. Very unprofessional and no compassion. Don't send your loved ones here or at least make sure a family member is always here making sure your loved one receives the proper attention and care.
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February 2023 by Ron Henry
Have my Medicare card, and supplement ppo ins. Card. My Dr. Is upstairs. Why the hassle questionare about the day I began medicare, the day I retired, etc etc Left went to quest
