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March 2024 by Gilbert A.
Came in for a patch on a tire and they asked they can get it done by the end of day if I drop it off. Very dismissive of concern. Seems like a bluff they're calling because they know people won't leave cars. Two people were working front desk so it isn't like there weren't extra hands.
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February 2024 by Jeidi Nava-Mendoza
Poor service
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February 2024 by Violet Reyes
The staff was friendly and knowledgeable.
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February 2024 by Wendy M.
OMG pep boys are so freaking money hungry they're just trying to get money from you saying everything's wrong and actually it's not. It's funny how I took my car just last week and they're saying that I have a problem with it but I already got that fixed last week Little what they know they're just trying to rip everybody off. I will never come back to Pep Boys again. My husband bought tires just barely last week, buy three get one free and the tire got a nail in it. We took it back today so they can fix the tire because we were under the impression the tires are under warranty and they're saying that it's going to cost us money to get it fixed. This place is so ridiculous. I will never go to another Pep Boys again and the customer service sucks here . Don't waste your time they add everything and try to rack everything up. I am so pissed off right now I'm one unhappy customer I will never come to this place again.
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January 2024 by Louie Garcia
Went in for a warranty issue and they took care of me right away!
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January 2024 by Oliver H.
Special Thank you too Richard for providing excellent customer service on my car! I really appreciate all the knowledge and how professional he was when taking care of my car. I will recommend them to my family and friends.
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January 2024 by thewall043075
good work on a timely manner
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January 2024 by Miguel Reyes
Their website says they close at 7pm I went in at 5pm for a tire rotation and the guy there on 01/05/2024 said they could not do it bc they didnt have time anymore even though there was only 2 trucks and all the other bays were empty
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January 2024 by Frank L.
Pretty sure what Pep Boys did to us was illegal.In short, they refused to repair a flat tire with a temp repair because (and I quote), “We didn’t find a leak”. Although I mentioned several times there was a temp liquid patch. They kept the vehicle for five hours and did nothing.The following day I had to drive to work and on the freeway going 50mph, I got a violent vibration. This was due to the liquid used for the temporary patch. It caused the tire to no longer be balanced, because (again) it was only for temporary purposes to go to a tire repair place and get a proper repair done.But hey, they couldn’t find a leak, although I informed them there was a hole. They allowed my wife to drive it off the lot in that state at closing and had no choice but to drive it home.Pretty sure that’s not allowed and they knew it when I went in the next day and told them off. They suddenly “no longer wanted to repair the tire” releasing them of any possible further liability. Sketchy.
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January 2024 by N K
I took my vehicle here about a week ago to try and get an oil change. A worker (Jay) tells me they can’t do the service because my oil pan bolt is stripped because the car is old. He also tried to say it was stripped by whoever worked on it before. He quotes me to replace the bolt and pan. After leaving the shop, my car begins to leak oil in my driveway (never had oil leaking before that visit). I filed a corporate complaint and no one from this location contacted me within the 24-48 hour Pep Boys protocol. Corporate then escalated my case as a lack of communication report. No one responded that same day per the Pep Boys protocol. I call corporate again who confirmed that, still, no one is responding to the complaint. I call the shop location afterwards and a manager (Richard) answers the phone. He tells me he wasn’t able to speak with the mechanic for days. That was never communicated to corporate nor myself the entire time I waited for a response under the company policy. He further tells me that my “stripped bolt” was hard to remove. He also tried to tell me my car was already leaking oil which, again, my car has never leaked oil. He did tell me they went above and beyond to cover their end which is exactly what it seems like because this doesn’t sound like customer service at all.
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January 2024 by Robert Campos
The job was done when they said it would be done on time.
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December 2023 by N K.
I took my vehicle here about a week ago to try and get an oil change. A worker (Jay) tells me they can't do the service because my oil pan bolt is stripped because the car is old. He also tried to say it was stripped by whoever worked on it before. He quotes me to replace the bolt and pan. After leaving the shop, my car begins to leak oil in my driveway (never had oil leaking before that visit). I filed a corporate complaint and no one from this location contacted me within the 24-48 hour Pep Boys protocol. Corporate then escalated my case as a lack of communication report. No one responded that same day per the Pep Boys protocol. I call corporate again who confirmed that, still, no one is responding to the complaint. I call the shop location afterwards and a manager (Richard) answers the phone. He tells me he wasn't able to speak with the mechanic for days. That was never communicated to corporate nor myself the entire time I waited for a response under the company policy. He further tells me that my "stripped bolt" was hard to remove. He also tried to tell me my car was already leaking oil which, again, my car has never leaked oil. He did tell me they went above and beyond to cover their end which is exactly what it seems like because this doesn't sound like customer service at all.
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December 2023 by EL Tipin
A little expensive manager's oil change special $109 BUT most 6 cylinder car take more than 5 so the price goes up l8ke 20 bucks more.
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December 2023 by Nathan T.
This review is really for Jason, a long haired gentleman. Tire change appointment at 8am. It's 8:44am and still not open. A young man, a mechanic I'm assuming by the name of Jason is here, he doesn't have keys to open but he is doing a great job being a professional, apologizing and stepping up taking numbers down of waiting customers. I just wanted to acknowledge Jason. Thank you bud.
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December 2023 by Madyson B.
came here for a car inspection for my job. when i was standing there in front of the desk the guy did not acknowledge me until i said something. he right away started to give me attitude. we went outside to my vehicle and started the car inspection. he was not friendly and seemed like he hated his job. i went somewhere else to get the car inspection done cause he was making a HUGE deal about my duck tape mirror and also said I needed new wipers and my light in the back was out. ALL of it was not true. He lied. Do not go here! Rude and unprofessional! The value of this place is -0.
