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March 2024 by Tino J.
I'm giving the place a one star only because of the lady working the front desk that makes the appointments. She's the one with the bleached blonde hair she's horrible and acts like she's the owner, she might be married to the asian guy He's the owner of the place . But if you do get an appointment in the rooms she's the one who put the stupid signs up on the wall stating if you miss your appointment you will be subject to a $40 dollar charge. I'm guessing she's the reason a lot of people take there business elsewhere, the rudeness that comes out of her mouth . I had to have Kaiser call her and check her attitude . Well back to the rest of my day I had got some gray tennis's that I took home on Friday but never wore them only to try them on there . So I call today Tuesday to return them for the black ones the owner gets on the phone and tries giving the third degree on why did I take the gray ones if I didn't like them . I cut him short and told him all shoe stores allowed you to return shoes as long as you have not worn them outside. So I go in and exchange them for the black ones he wasn't happy that he had no control of the conversation I was in charge of it . Some time you just got be a little tough with these people it's plain to see him and the blond like being bullies to the elderly but wasn't getting his way with me . So if you have an elderly parent that needs to go get there medical shoes or inserts make sure you go with them so they aren't rude to them and check them immediately. Before I end the rest of the workers are really awesome. It's just those two bullies.
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February 2024 by Tom G.
There's many stores that will have you stand on their machine to measure your feet to guide you to a more proper fit. And I've found this very helpful to me. However my wife has more issues with her feet than simple arch issues. And that's why you go to this store. We worked with Dan for over an hour. He could tell from looking what my wife's issues were, why she had them, and what to do. Things only experience and desire to help people in distress can give. They do not have an extensive showroom but what they have is attractive. Besides, you are there for much more than simple style. But they do have style. I recommend this business to everyone who has issues with finding shoes that work for them.
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December 2023 by Azin F.
DO NOT BUY Shoes from this store. Be aware of spending money there. I think they are running a very dishonest business. I was referred by my doctor to this store. They sold me two pairs of shoes. One pair was not available and they ordered it for me. I brought the pair that was given to me home. The shoe was very uncomfortable. Because of that, I called and canceled my other pair of shoes within hours. Now they are charging my credit card for the pair of shoes that they never delivered to me. They are justifying it as their store policy. I trusted them as my doctor had referred me. They are taking advantage of that relationship and cheating the patients in need of proper shoes.
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October 2023 by Anna D.
Excellent customer service. Took in some new boots for stretching and they came out perfect. I found my new favorite shoe repair.
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October 2023 by Stay Compassionate
What a joke of shoe service, took Florsheims that had only been worn once, they gave me back shoes that looked worse, my kid could some better than them.. Left the shoes for 2 days for stretch and shine. He literally tried to shine them upon pick and just sprayed something on them .. Wouldn't recommend
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August 2023 by Love LA Love love
Everything went south after change of ownership a few years ago and after Kevin left and the specialist in orthopedic care Robert Mesa. Will have to find a new place for orthopedic care.
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August 2023 by Dora M.
I have no complaints. The staff is very friendly and helpful. The shoes are focused on customers that have foot problems and medical issues and for this reason they aren't cheap in quality or price. But when it comes to your health, you can't skimp. Especially when you consider your feet which we use everyday and the wrong shoes can lead to bigger problems down the line.
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June 2023 by Glo L.
I found this store because my mom needed shoes, and she refused for me to get them online. They have a good selection of shoes, and the young lady assisting me was courteous. She left to help someone else, and I didn't see her anymore. So I asked a young male that works there for assistance. He was also courteous and helpful. I would have given this place five stars because of the shoe selection and those two workers if it weren't for what happened next.I was at the counter with my mom, and she wanted to get some of those disposable try-on socks from the box. She's an older person, so she was struggling with taking one out of the box. Well, a woman was sitting in front of a computer next to the counter and saw my mom doing this. She got up from her seat and took the box away from my mom! I told her that she just wanted to get some try-on socks, and she said, "I took the box away because people tend to steal the entire box."What the heck?! I explained to her that was definitely not the case and she took two socks and gave them to my mom. She was very disrespectful. I do not know if she is the owner or the daughter's owner. You do not treat customers like this.
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April 2023 by Diandra B.
Great service. Had my heels repaired at a reasonable price and my daughters tap shoes fixed.
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April 2023 by Michelle G.
Great service! They help and consult their customer like shoe stores used to do. Very friendly and helpful. It's a treat to be taken care of by those know their product. Good quality is higher priced and great service come with a premium. It's worth it!
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April 2023 by Starrgirl
Wonderful staff and excellent service. Highly recommend!!
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March 2023 by Danielle Tucker D.
This was once a great place to get some new heels on shoes it to find something comfortable for long workdays. However the selection is sparse now and the shoe repair prices close to robbery. So disappointing.
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February 2023 by Brad Hash
Terrible service and no renwing stock. Everytime I have taken my mom there to get size 6 4E womens they never have it in stock and my size 10 4E same experince me and my mother will not be back.
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February 2023 by Karen H.
I found a whole new set of shoes once Kevin and Dan added the inserts. I almost gave away my shoes because of buying bigger sizes to fit over my bunions. They save me hundreds of dollars with their knowledge.
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January 2023 by Jessica M.
I took my friend Jan to Marsden shoes because of the great five star rating on yelp. The first time we were there the sales woman was not very nice and the owner. You have seven days to return shoes but you better only wear them on carpet. Jan drags her feet and they said she wore them outside which she did not. I hate writing bad reviews but I feel the need to tell people not to go there they are over priced as well!!
