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February 2024 by Daniel Benavides
Great communication, friendly service.
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February 2024 by M T
Great service. Leo was very welcoming and knowledgeable.
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February 2024 by Hal Huddlestun
The staff is very attentive, fast, and accurate. I was a walk-in on a Sunday, and they were able to take me immediately.
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January 2024 by Maria Velasquez
I took my car in for an oil change a rotation of my tires. And they did not do that my tires rotation because the tires were in the same spot. because I mark my tires to be sure they were changed and they were not. I called and the person that helped me said they did, I said no because I mark my tires and they were in the same spot this is fraud. I have filled a complaint and taking my car to the dealership to ensure that they actually even charged the oil I do not trust them. Beware if you take your car to these places because they charge for services not rendered and their corporate office don’t seem to care if you call to complain. I called and was hung up on three times until the third person took my call. When I began to explain to him what happened he basically was making me feel like I was lying. I told him I don’t mind paying for the oil change which I don’t even know if they actually did but I refuse to be charged for rotation of tires that didn’t get taken care of nor do I want their lifetime warranty for the alignment. I don’t trust this organization and I will not recommend anyone to them ever beware people.
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January 2024 by V H N.
I got a flat and rolled into their lot on New Year's Day. Friendliest group of guys led by Gio fixed my tire on the spot. They were professional, informative, and even gave funny stories of the craziest things they've found in tires. The customer service alone will make me come back for bigger needs. Grateful for the easiest flat tire repair ever in history.
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November 2023 by Jose Sanchez
great services, and take care on my tires, very professionals.
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October 2023 by DJ Eric
Came in to this Firestone, due to name recognition. As expected, great customer service and professional tires installation on 2 tires I bought on eBay. When you buy tires on eBay at check out, you have an option to have tires installed professionally by local merchants. Luckily Firestone is on the list. Go see Jesus for professional car service & tires.
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October 2023 by G. L.
Excellent customer service, friendly and attentive towards customers. All the work done here has been the best in the area. Honest mechanics and that's hard to find nowadays.
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September 2023 by ADAM GUERRERO
Very friendly employees great service
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September 2023 by Jose C.
I'm not sure of the quality of their work because it's been 4:30 hours since I dropped my car off. I made an appointment online for 10:00 am, dropped off my vehicle at 9;57 am and it is now 2:29 pm. The service is slow really really slow. There is nothing I hate more than waiting. The representative at the counter is slow and unbothered with trying to get you in and out as quickly as possible. They really need to step up their customer service. The value of the services needed wasn't that bad. They actually have fair prices. They are a bit more affordable than Pep Boys or Jiffy Lube. So the wait time is ridiculous, but the value is reasonable. The services requested were done. I don't know how I feel about recommending it to friends, family or followers. Once I pick it which looks it will some time in 2024 I'll update on the quality of their job. I'd probably be eligible for Medicare by the time I get a call letting me know that it's ready.
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September 2023 by Jesus Camacho
Great prices and deals can’t beat lifetime alignment price
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July 2023 by Jose P.
Price; Firestone Whittier location had the best prices, they were $45 per tire cheaper than American tire and $65 cheaper per tire than Toyota Cerritos. Customer service; Jose ordered my tire, gave me a courtesy call the next day to tell me the tire came in. Friendly and professional service. Wait time: Jose said since they are only going to replace one tire, it won't be long. It was ready in 35 minutes, faster than I expected. I'm glad I took a chance with the Whittier store, but must admit I was hesitant due to some low ratings on this store. And 20 years ago i had a bad experience with the Firestone store in downey. But each franchise is different. I will recommend the Whittier store to friends And family.
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July 2023 by Richard M (Shaggy1265)
Don't even bother with this place. I made an appointment and showed up 15 minutes early. When I got there they told me they didn't have time to do the work listed. When I asked why they confirmed the appointment the guy told me "Oh I didn't confirm it. I'm the manager and I wouldn't have confirmed that". Then he blamed it on an employee who had gone home already, completely avoiding responsibility. I left work early to make the appointment, complete waste of my time.
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July 2023 by Kyle D Best
WO# 205704Thank you so much Firestone Tire Shop provides excellent service with professional friendly staff and great service. I highly recommend them for all your tire needs. Please just go there, they also give you free checks. Amazing
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June 2023 by Debrs R.
Both my mother and I have taken our vehicles to get serviced And were pleasantly amazed at the five star service that Geo gave us!!
